Best bathtub restoration pros near Silver Spring, MD

"The gentlemen that came out to work yesterday was unable to speak english so I was not able to get his name despite that however, he did a professional job, he was clean, courteous and friendly. I would recommend this company to anyone who needs their bathtub refinished, everyone I talked to was fantastic."

"Excellent. Nicole sold me on the order; Dan and Mahadi were great installers. They did the work in a timely manner & cleaned up their mess perfectly. I adore the new bathtub & surroundings. I highly recommend this group for all your bathroom or remodeling needs as I would definitely hire them again!!"

"I highly recommend Five Star Bath Solutions. They are first class, outstanding company that did wonderful job for me. The quality of their work was excellent, and their price was excellent. I did a major master bathroom upgrade (completely new shower, new soaking tub, new Wayne's coating). I got quotes from several competitors and Five Star Baths had by far the best design solution, the best materials (their Sentrel product had a far better look and feel than their competitor's acrylic), and a surprisingly lower cost. I was the most impressed with the quality of people I worked with from the sales person (Patrick), to the owner (Rob), to the designer/installer (Bo), to the office manager (Brittni). They were all very skilled, very experienced professionals, and wonderful to work with. I had tough schedule, and they went out of their way to accommodate me and get the work done on time. They are a great company with lots of depth. They exceeded my expectations in every area."

"Very pleased with Shower remodel in Master Bath and Shower/Bath combination remodel in first level."

"The remodel went great. The cabinets look wonderful. DreamMakers were excellent and very professional. Would hire them again and am recommending them to all of our friends and family."

"Five Stars. Background: we hired ARMS Home Improvement to completely remodel two bathrooms: Master and Hall (remove tub and create walk-in shower). Required plumbing, electrical, paint, framework, waterproofing, flooring, and problem-solving for issues that arose in both. Allen worked diligently and patiently with us to provide the bathrooms we designed and envisioned. Provided us with vendors. Worked with us on scheduling. Left the workspaces clean and tidy EVERY day. Gave us options on many decisions for component placement and honored our choices and explained why it would or wouldn't work. Allen respected our community surroundings (parking, trash, etc.) and integrated the work seamlessly into our daily lives. We felt the price paid for the scope of work delivered was of great value. We recommend ARMS Home Improvement very highly for virtually any home improvement project you want to do."

"VKB far exceeded out expectations for our new kitchen design and installation; as well as, the resurfacing and stain/varnish to my existing floors and stairs. My wife and I are very pleased with the final outcome. Money was well spent. Base on our experience, I would not hesitate to recommend their services again. Jack and Suzanne McClinton."

"DMV were the contractors for a series of renovation projects in my home -- renovate a powder room, complete renovation of the kitchen, renovate a closet space, install a skylight, repaint several rooms and the staircase, and refinish the floors upstairs. Javier and the crew were outstanding: very communicative throughout the project, attentive to my concerns and the integrity of the house, and very accommodating with my neighbors. Javier offered many helpful suggestions for tiling, fixtures, and colors. I'm thrilled with the results -- the quality and precision of the work is excellent, and the skylight has transformed my home and my life. Perhaps the most amazing aspect of the project is that I could not be on site as I was posted overseas during the work. I had to trust Javier and his team completely to carry out the work without my hands-on presence. My trust was well-placed. They took care of my home and its contents, and the project was finished in budget and early. Javier was also super-responsive and helpful once I was able to return home. I can't recommend DMV highly enough! S. Boswell"

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After reading the glowing reviews on Angie's list and meeting with Francisco I had very high hopes for this company.  There were too many ups and downs in our remodel to even go into all of them, but I will do my best to highlight the most important.  I don't know if they were just going through a rough patch during our renovation, but the prior reviews did not at all reflect our experience.    Lets start with the positives.

Pros:

1. The final product of our bathroom is beautiful

2. The subcontractors who did the tile work and drywall/painting were excellent.  I LOVE our tile work. 

3. When mistakes were made they seemed to genuinely be sorry and tried to make things right

4.  They were neat and conscientious about cleaning up

Cons:

1. Project cost twice as much as original estimate--we were expecting to spend around 12k for this and ended up costing 24k (probably more because I stopped counting small charges from home depot on my card after a certain point).  There were some changes to the plan along the way which we agreed to and some unexpected things that came up--that happens.  Just way more than we were expecting to spend. 

2.  Project took 4 months to be completed.  We were quoted 2-3 weeks.  This was for various reasons--some of which were out of their control (vendor issues--but vendors they recommended) and some were within their control (i.e. ordering the wrong thing, installing things wrong, not realizing the wrong thing had been ordered even though it was sitting there for weeks).  Even at the end when there was just a few things to be done, it kept getting put off.  It felt like the remodel that would not end. 

3.  Lack of design ahead of time.  There was no clear design ahead of time which led to scrambling on the back end.  For example, we ordered  toilet topper and then they tell me at the end that the wall cannot support one and acted like I should have known this.  There was no place for towel racks. We eventually found work arounds for these issues, but a design would have been hugely helpful.  I should have known better, but I thought that Francisco was the designer and would have planned for this.  I take 50% responsibility for this one.

4. Things done wrong, sometimes more than once.  I'll just give the most egregious example here.  OK, so the first time they installed our shower door it was not correct and the pieces came unglued within days.  I notified them of this--they were planning to come fix it, but not urgently bc they were busy. Fast forward several days--the glass shower door falls off the track while I'm in the shower and shatters in a million pieces resulting in some minor cuts on my legs and feet.  To their credit, they cleaned up the glass that morning and were extremely apologetic.  I forgave them because they so quickly tried to make it right.  Then several weeks later once the new door comes, they install it wrong--again!  I can tell this just by looking at it.  I call Francisco and he explained that the person who installed it had never done it before--WHAT???!! This was a shower door that THEY recommended and it had already broken once and they send someone who has never done it to install it?  This is inexcusable to me.  So came a third time and installed it right. 

I personally would not use them again, only because the thought of going through all that again gives me palpitations.  But the final product was good, so I would not say that no one should use them.  Again, I got the impression that it was a busy and tumultuous time for their business so this may not be typical.   I would recommend getting a clear design ahead of time, be flexible on time and money (which probably is true for any job like this) and double check things yourself.  

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"We are very happy with our new bathtub and stone enclosure. This company was very reliable and did a quality job. They left the house as they found it. Lynn and Rob Dworzak"