
Serving Poolesville, MD and surrounding areas
Approved
In business since 2018
Free estimates
Emergency services offered
"My partner and I chose Blackstone Kitchen and Bath for our kitchen remodeling project. We had received four other quotes from contractors and after much deliberation, we chose Blackstone. This group did not offer us the cheapest or the most expensive quote (they were more the "middle of the pack"), but we chose them because we felt they offered good value and were honest about required permits. In the beginning we worked with Joe - he worked on the design of our kitchen and we were pleased with the number of options he presented us, despite us feeling as though we knew what we wanted. Even though we had a plan in mind, we ended up choosing one of Joe's designs. We were pleased with the overall organization at the beginning of the process. The company uses buildertrend.com to manage and communicate with the customer about the project. It was easy to sign a contract with them and start the remodel. As the project continued, we worked with three other people - Justin (project manager), and Saul and Marcus (builders). We were extremely pleased with the quality of work by Saul and Marcus. Every day they came they were pleasant, respectful, and worked hard to get the job done. They were very professional and always left the house nice and clean after their days work. They were great about communicating any issues to us, and very willing to go above and beyond for us. I would recommend Saul and Marcus for your project! Joe and Justin's communication was quick and their responses were timely. We did however have issues during our project that had occurred more than once. We had a wrong cabinet ordered, resulting in a wait to re-order the correct one and to install it. Our backsplash was ordered incorrectly, and our cabinet hardware was also ordered incorrectly, causing a delay in this project. Justin was good about re-ordering supplies, but we did have to communicate our issues quite frequently about the erroneous ordering. We also had an issue with things not being done accurately - we were told by one manager that we could have a certain floor piece but another manager said we couldn't. When we decided not to do this, the floor slab was still ordered anyway. We had miscommunication about the electric work - it was a "he said this" and "the other guy said that" - no one spoke to us, the homeowners, before completing that part of the project. Overall here are our pro/cons: Pro: great workmanship, professional staff, Saul and Marcus were absolutely wonderful, project finished within time-frame presented, timely response from management when there was an issue Cons: a little costly, contract is very broad and costs are not broken down too much (aside from cabinetry, backsplash, faucet, and countertops) so there are some blurred lines when it comes to covering the cost of certain issues that popped up during our project, difficulties with getting the correct things ordered causing delay in project, some disjointed communications"





+64
































































