Working with Creative Surfaces was a great experience, from start to finish! I wasn't sure which material to use for a new kitchen counter, so they helped me to decide on Staron, based on my work needs, and offered suggestions on color, sinks tyles and counter design. When they arrived at our house to take measurements and assess the work, Mark arrived promptly, and spent a lot of time inspecting the kitchen. We explained some of our concerns, which were the results of a REALLY BAD experience with a kitchen contractor who did an earlier remodel. That previous contractor made a lot of errors, took bad shortcuts, and left inferior work that would make the new counter installation a bit more challenging: the old (laminate) counters were not level, cabinets were not flush-mounted with the walls, and walls were not level. The counter installation required a lot more work than the average job. To correctly install the counter, Mark needed to make a lot of corrective work, such as re-adjusting cabinets to ensure they were level, making modifications to a section of drywall so the counter would lay flat against the walls, and more work that he didn't anticipate. I had purchased two faucets, and wasn't sure which we preferred. Mark helped us choose between the two, and installed the faucet for us. When I mentioned that we were in the process of waiting for an IKEA-approved contractor to call us back (after three messages left with contractor) regarding our IKEA cabinetry needs, he suggested that he do it for us. We had been able to install doors ourselves, but we wanted a professional to help with the face-outs and toe-kicks. Mark took off the old face-outs and toe-kicks, took measurements, and brought the (new) replacements to his shop to measure and cut. Within a few days, he returned for the installation. He offered the above-and-beyond cabinetry work at no charge, in lieu of a recommendation, but I insisted on providing both--it really was a lot more work than he bargained for!!! We had such bad experiences with our previous work in the kitchen that I wasn't sure what to expect with this go-around. It was everything we could have wanted and wished for, and more. Based on our complete satisfaction with the kitchen counter installation, we've asked him to help us with counters for our two baths, and without hesitation recommend Creative Surfaces to others who are looking for new counters.