Get matched with top appliance repair pros in Point Of Rocks, MD

"Terribly disappointed. I made an online appointment for repair and then received an email confirmation that I replied to the same day. Then crickets. Followed up by leaving a voicemail and text message (per instructions on phone tree) the day before and even more crickets. Called back morning of the appointment and appointment had been canceled stating they had not received my email or messages. Perhaps the technicians are great, but I’ll never know since communication with scheduling is lacking."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"This was the first company to call me back and they were able to come out the same day. Frances was very friendly, knowledgeable, and professional. He was able to triage my concerns and make recommendations on how to proceed. He ordered the parts and came back out to do the repair/installs. The total project took a few days due to ordering the parts and needing different equipment but everything was done within the week. I feel that the price was reasonable and there were no hidden fees or charges. I will definitely use them again for all my appliance needs!"

"Everyone needs a little Terry's Home Repairs in their life. Our oven digital display snapped off and fell through the opening. I talked to an appliance contractor [before finding Terry's Home Repairs] and he indicated that the whole control board would need to be replaced (at a cost of $430). When I asked him if he could provide a refurbished control board or if he can just resecure the existing display back to the opening, his response was "modifications" is not something he would be willing to do. At this point I began doing some research. I located Mr. Terry on Angi's List and after reading reviews and discussing the problem with him over the phone I decided to move forward. He provided an exact time he would be at the home and showed up right on time (on a separate but related note, I am really sick and tired of the 'four hour window' provided by the larger contractors - I am busy as h*** and do not have time to block off four hours of my day). Upon arrival, Mr. Terry identified the issue and provided a new bracket to secure the oven display. While there, he also fixed the exhaust fan (over the range) and also fixed a dryer vent that was coming apart. His price was fair and his work was good. I will be using him moving forward for 'odds and ends' and random things around the home. I like his background (he worked as a mechanic on a cruise ship and also worked in Alaska on HVAC related projects)."

"Only giving 2 stars due to promptness of arrival. My 3 y/o Bosch dishwasher developed a leak resulting in an error and the unit not working as designed. I contacted JB Appliance and they were able to come to my house the same day which was great! The tech arrived on time and was very professional while he was in my home. He took all of 10-15 minutes to diagnose that my dishwasher had a leaking tank. He quickly buttoned everything up and said I would receive a quote to repair in the next day or two. I actually received the quote the same day to the tune of $520(ish) for parts and labor. I then looked up the part to see how much they were marking it up which wasn't that bad. The bad part of this situation when I was searching for the part I came across MANY reviews of the Bosch dishwasher of people who had the exact same issue (cracked plastic nut). They also talked about what the actual issue was. After reading this I decided to buy the part that Bosch upgraded to due to the consistent problem. Part was approximately $9 + shipping. I emailed the rep who sent the quote asking for half of my $120 diagnosis trip fee back because the issue was not correctly diagnosed. I was essentially told no with some not true excuse as to why their recommendation was correct. So I went from a quote of $520(ish) + the $120 already spent to what I actually paid for the repair (approx. $10). Do not recommend because of shady business practices."

"It went very well"