Mr. Appliance at Lakes Edge

Wow! I could not possibly be happier with the services I received from Travis, the person who came to my house and repaired my stove. He was friendly, courteous, professional, and precisely on time! Everything your company promised was delivered flawlessly. If I ever have a problem with my stove or fridge again, I will call your company and request Travis. Thanks so much for being such a terrific company to deal with, beginning to end! Three cheers for Mr. Appliance of Lexington!

Went well explained clearly what he did and what the issue was.

Travis from Mr. Appliance did a wonderful job diagnosing the our broken refrigerator and replacing the compressor and condenser fan, which was costly but not nearly as costly as a new refrigerator. He patiently described how new refrigerators need more frequent repairs ever since they switched to the environmentally-friendly R600a isobutane refrigerant, and convinced us that repairing the refrigerator would give it many more years of life until we had to replace it. Travis not only made the repairs and tested them, he also went above and beyond to recommend that we wait up to 48 hours after repair to work the compressor before filling the refrigerator up with food; he even showed us where to avoid storing food inside the refrigerator so we don't cover the vent where air can circulate.

Caleb did a great job!

Easy scheduling. Quick response. Technician Peyton quickly identified our issue. Resolved same day.

Mr. Appliance will be my go to from now on. Peyton was very timely and efficient. My washer works like new. Thank you so much.

Mr. Appliance is our “Go To” appliance repair company. Alex is our usual guy and he is just the best! Always friendly, kind, understanding and so professional!

Great, communication. Part needed to be ordered, they explained ahead and finished very quickly.

Came on time and explained what he was doing as well as tips. Have a long term assessment and said the cost of that did happen. They will be our go to repair group due to this first encounter.

Second time using Mr. Appliance and a second 6 star rating!

Yes! Travis was very very professional.... I would tell everybody if they need repair to call mr appliance!!!! He had a great attitude

Mr. Appliance was very responsive. The service was provided the same day as the initial contact. The technician arrived when promised and quickly diagnosed the problem. He had to leave to go get the needed part to complete the repair. The round trip to get the part and complete the service was also very timely. Overall it was a excellent experience. The only negative was the the cost of the part was significantly higher than I expected based on the research I had done prior to the service being provided.

Great. Buzz diagnosed the problem quickly. We set the repair date for the following Monday, and he was in and out in under 1.5 hours.

I knew that the price would be high, however, they came out day after I called. I got a text confirming my appointment time AND a photo of the tech that was coming out. The tech called before he headed over. He was professional and on time. Everything is working great now!

It was the best repair service experience I have ever had and I have had many of them in 75 years! I called and they were able to send someone the next day. The serviceman arrived on time, listened to what had happened called me into the room to show and explain the problem. He fixed it and answered all my questions. I will be having them back as I have been having problems with another appliance . The person on the phone Sally is very helpful and friendly. Try them you will never use another service again.

The service was Excellent

Super professional!! The technician (Brennen), placed a mat at the entrance of our home, wore shoe covers and laid out a blanket to place parts on to protect our floors. He diagnosed our problem quickly and discussed our options in detail. Brennen was very knowledgeable and went above and beyond to get us up and running. I would not hesitate to call this company again and trust them completely. It’s refreshing to see this level of service. Ask for Brennen.

Kody was super personable, punctual, and knowledgeable! He informed me on the issue and fixed it in a very timely manner. I will definitely use you all again!

Perfectly. Quick and professional.

The dryer is an older Bosch model and what would ordinarily be a standard repair became more complicated because of the design of the machine. However, Kody persisted until the job was successfully completed. Excellent service!

I had to wait 2 days for a new transmission.

I made an appointment online. It was very easy. Martin called me 30 minutes before he arrived in the designated time slot. He brought a mat to step on and coverings for his shoes. He also wore a mask. I felt very comfortable having him in my home He asked me what the problem was and quoted me a price to fix it. He was very pleasant and knowledgeable about the work that needed to be done. He fixed my problem in a timely manner. I would not hesitate to have work done by this company. Thanks for making my problem a painless one, Mr. Appliance!

It went really well, service was phenomenal, punctual, super attentive profesional service.

Received outstanding service! Everything was explained to me before any work was started, the price was given to me as to what it would cost, everything is now fixed and in working order. I appreciate the highly customer, friendly service and this company is very professional as they will show you a picture of who will be coming to service your appliances, put a rug out in front of your door for where they place those slip ons over their shoes before entering your home. I would highly recommend this company. Tim was my service man and he was so full of knowledge, totally amazing!

Overall I’m super happy with Tim’s work. He was beyond knowledgeable when it came to appliances and I appreciated the tips to help maintain my washer. At no fault of his own, he was unable to get the hot water hose on. So that’s the only reason why I took a star away from the price, but I would hire him again in a heart beat!