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"I am writing to formally express my deep dissatisfaction with the recent retaining wall replacement project completed by John Krause Construction (JKC) at my property. After reading positive reviews and receiving an estimate that, although over my budget, seemed reasonable for the work involved, I made the decision to hire JKC. Unfortunately, this has proven to be a significant mistake, and I am left extremely disappointed with both the quality of work and the overall experience. Here are the main issues I encountered: 1. Unprofessional Behavior: The crew exhibited unacceptable behavior while working on my property. Not only did I witness them disposing of bodily fluids on-site, but they were also disrespectful and dismissive. when I raised concerns no response was received. I now smell urine when entering and exiting my garage. 2. Unresponsive Ownership: I have attempted to reach out to the owner multiple times to address these concerns and resolve the issues, but my messages have been met with silence. This lack of communication is incredibly frustrating and has only added to my disappointment. The owner refused to speak on the phone since the owner was made aware of the call being recorded. 3. Property Damage: During the construction process, my property was left damaged in multiple areas. This included e.g., landscaping destruction, equipment damage. Personal crew members vehicles being driven through my yard leaving deep tire marks damage. 4. Subpar Quality of Work: Despite the high cost of the project, the final result does not meet the standards outlined in the estimate or contract. No proper grading was completed. Every time it rains pools of water sits in front and behind the wall. The response received was. “we have passed all inspections.  There will be some water pooling while it is settling still. Plus the fact of the hard rain today, it will happen.” The wall has been completed for 2 months. Given the extensive problems, stress and anxiety I have faced. I do not recommend John Krause Construction."

"This company is very shady and unethical. We selected them because of the price. It was substantially lower than other quotes received. The reason it was lower was because it wasn't accurate. With the dumpster in our yard, and the roofing materials delivered only then did they "discover" we also needed all new planking. We were prepared and budgeted for a $21,300 project. Suddenly we needed to come up with an additional $8,500 for the plywood. This was part of all the other roofer's quotes. When I voiced that I wanted to use another company they told me I signed a contract and they planned to enforce it. If I broke the contract I would have to give them 1/3. I had no choice but to cave. When I pressed on why this wasn't discovered until they started- they had no response. I was stuck and was forced to proceed (or walk away from $7,100). BEWARE!!! 6/25/2025"

"We were very pleased with Exquisite. They provided premier customer service starting with coming to you for the consultation and providing a good overview of product options and pricing. They showed exceptional attention to detail with the window installation. The windows themselves are a clear upgrade as far as both insulation/energy efficiency, and sound proofing. The owners / project managers are hands on in monitoring the project and making sure the job gets done the right way. Will use them again for any future windows/roofing/exterior needs."

"Initially hired someone else and they canceled at the last minute. Call Jose from DCHandyman on Monday, he came out on Tuesday and completed the job above my expectations at a more than reasonable price. Will definitely hire him again."

"It went well."

"I had a great experience with this company. I hired them to do plumbing work and wainscoting. They were prompt, thorough, and professional. The price was decent, too. Had a small unforseen issue with one aspect of the job and they came right back ASAP and fixed it with no problem. I plan to hire them again for my next project."

"We have gone with power many times and are always happy with their professionalism and the quality of the product. We like that they communicate well, have financing options, and they are always super personable people. Shout-out to Jonathan for the cool suspenders."

"Spent ~$50,000 on a new roof with them. Thought everything went well. Years later discovered that they had not sealed the cricket on the chimney well enough. Discovered water coming in and eventually rotting the wallboard, studs, etc. Had to replace entire wall. Called them about the issue, they sent a rep. He said it was the chimney's fault, it was leaking. Not so, opened the wall and ceiling and had another roofer come spray water on the chimney, nothing, no leak. Then sprayed water on the cricket, water came in. Exterior Medics would not admit any fault. Had it repaired, no leak, no problem since then. Had recommended to a friend, never gain, he also had a bad experience. DO NOT USE IF YOU WANT QUALITY WORK AND A COMPANY HAT STANDS BEHIND THEIR WORK."

"We had been having leaking in our ceiling near our chimney for almost a year, despite having had our roof and gutters and having our chimney flashing redone last year. After a number of frustrating follow-ups with our original roofer and chimney repair company, we called S&K, which came highly recommended on our community page. Sean came out within two weeks despite a very busy rainy season. He checked our roof and told us quite honestly that the problem was not the roof or even the flashing, which had been done well but the porousness of our older bricks. He applied some silicone sealant right then and told us to call him again if it didn't work after the heavy rains this weekend; he also mentioned we should just keep periodically reapplying this sealant ourselves. This leak has stressed us out for months and Sean was extremely honest and helpful. He didn't try to sell us any expensive repairs but was upfront about the problem. The level of professionalism, knowledge and service exhibited by Sean and everyone we spoke with is so rare nowadays; we can't recommend him or S&K highly enough."

"Responsive, responsible and did all that was promised. Promply corrected small mistake."