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"Overall, I would say I'm 80 percent satisfied with the work performed by US Granite Marble Inc. It appears that they order one slab for my kitchen job, but it was not enough. One kitchen cabinet was moved to compensate for one countertop not being long enough. As a result, it exposed a little more than a half inch of sheet rock that had never been painted and a gap in my floor tile that had originally been covered with the bottom cabinet molding. Upon completion, they moved my refrigerator over to cover this imperfection. I was asked whether they could bring the large slabs through my garage instead of the front door. I have a pantry connected to my garage...so there is a pantry door and a garage door. Working in my office I noticed a large fly come into the room and when I went to the kitchen they had both the garage door and pantry door open letting in not only bugs but heat from outside on a high humidity day. I closed the pantry door and as long as I was in the kitchen they would close the door behind themselves. After they left for the day, I noticed that my air condition was not cutting off as usual. Checking the thermostat, I realized that they had dropped the temperature in my house to compensate for them leaving both doors open. The next day the owner stopped by to view and address my concerns. He tried to make what appeared to be excuses for the movement of my cabinet. He stated "I'm noy saying they moved the cabinet, but if they did, I'll find out why. Now the owner is the one who measured my kitchen project and if he had noticed and/or seen the gap I believe he would have noted it or brought it to my attention that his company would not be liable for this discrepancy. It's been a week, and the owner has not followed up with me to resolve this issue."

"I am writing to formally express my deep dissatisfaction with the recent retaining wall replacement project completed by John Krause Construction (JKC) at my property. After reading positive reviews and receiving an estimate that, although over my budget, seemed reasonable for the work involved, I made the decision to hire JKC. Unfortunately, this has proven to be a significant mistake, and I am left extremely disappointed with both the quality of work and the overall experience. Here are the main issues I encountered: 1. Unprofessional Behavior: The crew exhibited unacceptable behavior while working on my property. Not only did I witness them disposing of bodily fluids on-site, but they were also disrespectful and dismissive. when I raised concerns no response was received. I now smell urine when entering and exiting my garage. 2. Unresponsive Ownership: I have attempted to reach out to the owner multiple times to address these concerns and resolve the issues, but my messages have been met with silence. This lack of communication is incredibly frustrating and has only added to my disappointment. The owner refused to speak on the phone since the owner was made aware of the call being recorded. 3. Property Damage: During the construction process, my property was left damaged in multiple areas. This included e.g., landscaping destruction, equipment damage. Personal crew members vehicles being driven through my yard leaving deep tire marks damage. 4. Subpar Quality of Work: Despite the high cost of the project, the final result does not meet the standards outlined in the estimate or contract. No proper grading was completed. Every time it rains pools of water sits in front and behind the wall. The response received was. “we have passed all inspections.  There will be some water pooling while it is settling still. Plus the fact of the hard rain today, it will happen.” The wall has been completed for 2 months. Given the extensive problems, stress and anxiety I have faced. I do not recommend John Krause Construction."

"LFC did everything we wanted and more. They did everything right and efficiently. Their customer services is the best we ever received. Jan's design ideas were better than we expected. Ceramic tile, closets, countertops and backsplash, drywall, electrical, flooring installation, interior painting, granite installation"

"Simmons Home Improvement did an awesome job with our project! Super responsive and fair pricing (which was a plus). The owner and crew showed before the expected time and finished without the expected timeframe. Gave recommendations on other projects without being pushy, and followed-up a few days after the project’s completion to ensure that we were satisfied. I would DEFINITELY recommend and use this company again!"

"Great job/customer service. I removed a dbl sink (large and small) replace with new large one bowl sink and faucet and cutting granite. Louis and team were great!! Came in went over what was to be done, got right to work measuring and demo the old sink. There was a good amount of dust from cutting the granite, they did a great job cleaning up. The plumber, Retilo was wonderful also. I had a slow leak which i didnt know. he showed me, and replaced the fitting for it (addtl cost but small). He re hooked the garbage disposal made sure everything was working properly. Although they were fast workers (probably because they do this so often) they took time to answer my questions and made sure i understood the installation process. My sink looks awesome, looks like it was put in originally, would never know it was changed. I recommend them 100%"

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Working with Precision Custom Woodwork was the greatest decision we made! The custom cabinets they provided us with added such a unique touch to our newly built home. We will definitely be using them again!"

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."