Fairfax Marble & Granite LLC
About us
Fairfax Marble & Granite is a well-established natural & engineered stone importer, fabricator, and installer serving Virginia, Maryland and DC. With 23 years of experience, our company specializes in installing kitchen countertops, bathroom vanities, bar-tops, fireplaces, stone furnishings, and flooring for residential and commercial projects. By choosing Fairfax Marble & Granite, you will experience professional service, quality workmanship, and a level of satisfaction that is second to none. Our other locations include; Merrifield, VA. 2720 Dorr Ave, Fairfax, VA 22031 and, Dulles, VA. 44810 Old Ox Rd, Dulles, VA 20166.
Business highlights
Services we offer
Commercial & residential granite, bartops, cambria, cesarstone, countertops, custom fabrication & installation., engineered, fireplaces, flooring, kitchen countertops, marble, natural stone, office countertops, silestone, soapstone, stone, stone furnishings, travertine, vanities, zodiaq
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 0% | ||
| 1% | ||
| 1% |
"We apologize for the issues. Lets address each issue one by one; * CHIPS: natural stones, especially some exotic ones as we used for this client, has glitters in them creating chips while cutting. We fill the chips as best as possible, trying to match the color. Unfortunately, there is no machinery to guarantee that the natural stone will not chip during fabrication. * MEASUREMENTS: We take digital measurements so they are as good as they can be. Expecting the countertops to follow the imperfections on site, such as walls being out of square, would not be realistic. In addition, our measurements are precise to 1/8" of an inch. Expecting our measurements to be precise to 1/32nd would not be realistic. * CRUDELY CUT OPENINGS: The openings we cut were all perfect. We do not understand what the customer refers to when he says "crudely cut openings" * GOUGED WALLS AND CARPET: There is always risk of damages to premises during granite installation.We do everything we possibly can do to prevent and minimize them, but things happen once in a while. Trying to have the pieces without any seams, and accessibility can lead to difficulty. It is true that our installers caused some damages during instillation. We spoke with the client about the issues, he said "he already took care of them." We further asked him to come up with a reasonable monetary compensation for the work he did. He said he will think about it. He never contacted us back about them. * THE GAPS BETWEEN THE STONE AND THE WALLS: the particular customer had back splashes to go with his countertops. Some gaps are purposely left on the stone for the ease of installation. They are all covered by the back splashes. * DAMAGED SINK CABINET: He mentioned to us that we damaged the sink cabinet. When we asked for details, he said that he already fixed it. * NO SENSE OF ACCOUNTABILITY: Our sales representative contacted the client to go over the issues. He refused to talk to him. Our general manager contacted him as well. He said he will think about it, but has never contacted us back. It is not true that he never got a counter offer from us."
"[Member Name Removed], we are sorry for your disappointment, and would be happy to try to assist you, should you contact us in the future. Fabricating a marble top, is not a problem for us. What is most important, is to ask numerous questions about the table base it will rest on. In all likelihood, there were issues surrounding the base, that led us to determine it was not possible to fabricate your particular top. We tried to contact you but could not find your information in our system. Please feel free to contact us if we can further assist. We appreciate your feedback."
They sent someone to measure my kitchen a few days later and installed the countertop and sink within about 2 weeks of my order. They took great care to make sure the corner where 2 pieces of granite joined was smooth and even, which I appreciated.
The plumber came with them to install the sink and he was able to re-attach my garbage disposal so I didn't have to buy a new one. He recommended a new valve under the sink but I decided not to spend the extra $35 (mistake). The next day there was a leak because of my old valve, so I emailed Fairfax Marble and they sent the plumber back in a day, and he replaced the valve for $35 with no extra service fee.
The guy from Fairfax Marble even emailed me after the installation to make sure I was happy with everything and not many companies do that any more. From talking to my friends, I'd say the prices here are the same as what you'd pay at any other place. Not cut-rate, but it seems like a fair price for nice quality, big selection, and great service.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
4080 Walney Rd Ste F, Chantilly, VA 20151
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