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Richstone Marble & Granite LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
We are a family-owned company servicing the DC area since 1999 and we are committed to fair pricing, quality workmanship and timely completion. We have a large selection of stones from natural to man-made stones to choose from. We are a certified Silestone, Caerstone and Cambira fabricator. So call us to visit our showroom. We'll help you to save on some of the most beautiful exotic stones from around the world. We offer excellent value and superior service, compare us to any of our competitors and you'll see the difference, and we can beat any written estimate
Business highlights
26 years of experience
Services we offer
Cambria, Commercial & residential installations of granite, basement & bathroom, custom granite fabrication, electric, fireplaces, general contracting and remodeling of kitchen, handyman, home improvements, installations of cabinets, jacuzzi top, limestone, marble, plumbing & construction., silestone and caesarstone countertop & table tops, slate, tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.886 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 0% | ||
| 2% | ||
| 1% |
Showing 1-25 of 86 reviews
Brian P.
Aug 2019
Everything went very well. The office staff (Karen and Trevor) and measurer (Albert) were very easy to work with and they answered all our questions before we started the job. When Albert did the measurements, he explained what could happen given our situation with the backsplash tile and the installer (Roberto) said the same thing before his crew started the installation. Roberto and his crew did an excellent job and was able to work with the backsplash situation to make everything fit and look great without having to remove any of the backsplash tile. It was nice to have an installation crew who were very experienced and knowledgeable and had all the right tools and supplies to do the countertop installation and the plumbing to install both sinks. If I ever need this type of service in the future, I will definitely give them a call.
Lesley N.
May 2019
It was ok. I do like my counter top.
Don W.
Apr 2019
Outstanding service and product. We were kept 100% informed and delivery/installation was flawless. Do yourself a favor, visit this business if you want great pricing, excellent product and extremely professional service.
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], Thank you for your raving review. As a family-owned company, we appreciate your positive feedback. We are so glad you received exceptional service throughout your project and that you are happy with your new countertops. Thank You, The Richstone Team"
Valerie P.
Mar 2019
Richstone Marble & Granite pros suggested new marble vanity top options and provided precise measurement and installation of the countertops and sinks quickly while working around my schedule. They were prompt to respond; accurate with their estimate and measurements; and professional during installation -- not to mention they were the only firm I contacted that even bothered to reply to my online inquiry and agree to take such a small job.
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], Thank you so much for your review! We value your business and are thrilled that you are happy with your completed project. It was a pleasure working with you. Thank You, The Richstone Team"
Alan K.
Mar 2019
We hired Richstone to replace our kitchen countertops in our old home. When we were remodeling our master bath, we had them back to do that work. Since then we have moved and had them yet again come and replace our bathroom countertops. That should speak for itself that we have hired this company three different times. We will definitely keep them in mind when we are ready to replace our current home’s Kitchen counters.
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], Thank you so much for your exceptional review and continued business. It has been a pleasure working with you on your various projects and we look forward to working with you again when the time is right. Please let us know if you have any questions. Thank you, The Richstone Team"
Paul D.
Mar 2019
Terrific! I've used Richstone on 3 separate occasions, and their customer service is amazing from initial inquiry through installation. Would highly recommend!
Response from Richstone Marble & Granite LLC
"Hi [Member Name Removed], We greatly appreciate your kind review and business. I am so glad you received exceptional service and that you are happy with each of the installations we have worked on with you. Please let us know if you have any questions or concerns. Thank you, The Richstone Team"
Matthew D.
Mar 2019
very smooth and efficient will recommend the company interaction
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], Thank you so much for your kind review. As a family-owned business, we appreciate your feedback and recommendations. It was a pleasure working with you. Thank you, The Richstone Team"
Kathleen M.
Mar 2019
We were happy with their work.
Response from Richstone Marble & Granite LLC
"Hi [Member Name Removed], Thank you for your review. I am glad you are happy with your new countertop. Please let us know if you have any questions or concerns. Thank you, The Richstone Team"
MARY B.
Mar 2019
They did a good job and excellent service. Professionally measured using the high tech laser measurement tools and got the exact measurement. Installed it neatly. The owner came in and inspected took care their job seriously . They were on time on budget and delighted with the result. A+ for the quality.
Response from Richstone Marble & Granite LLC
"Hi [Member Name Removed], Thank you for your positive feedback. I am so happy you love your countertops. We work hard to ensure that we provide the best service to all of our customers. Please let us know if you have any questions or concerns. Thank you, The Richstone Family"
Stacey K.
Mar 2019
It was exceptional- quality work, on time, professional people.
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], Thank you for your kind review. As a family-owned company we greatly appreciate your feedback. Thank you, The Richstone Family"
Denise S.
Feb 2019
Amazing Experience. From start to finish everything was communicated well. The installers were extremely professional and did a fantastic job.
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], Thank you for your kind review. We are glad that you are pleased with your new countertops. It's our mission to make sure all of our customers are pleased in every project. As a family owned business we put detail and quality into all of our services. If you have any questions or concerns, please feel free to contact us. Thank you, The Richstone Family"
Maria P.
Dec 2017
It went well, with one minor problem, the installer damaged my dishwasher while installing the counter tops. But they replace the part without any problem.
Response from Richstone Marble & Granite LLC
"Hello [Member Name Removed], I am so glad to hear your project went well and that we were able to resolve the minor issue without and problems. Thank you for your review."
Lisa S.
May 2017
Everything went well. Jalima provided EXCELLENT customer service and was super responsive. She helped us decide on the best material to meet out needs and was friendly, helpful, and well-informed. We kept delaying the project because of challenges with getting the island installed, but they remained patient and professional throughout. The install went great and when we had a small problem with the dishwasher attachment to the countertop, they came back out and corrected it promptly. Would definitely recommend and would use them again, if needed.
Julie Z.
Apr 2017
problem with cutting my granite resulted in late install, but work was excellent; end result excellent.
Julie M.
Mar 2017
they were excellent. Very responsive. completed work on time and in excellent manner.
Azadeh T.
Jan 2017
I was looking for a carrera marble vanity top and contacted the company based on the recommendations on Angie's List. I worked with Sofia via email. She was very responsive and extremely helpful. She provided me with a quote and followed up with pictures of the various options. I decided to go in to their warehouse to look at my options. She walked me around and pointed my options. She seems very knowledgeable and tried very hard to help me find the pattern I was looking for. She went beyond lines of duties to help me with the transportation of the unit I chose. I placed my order yesterday and I received the item today and it looks beautiful. I am very grateful for the service I received from Sofia. Her dad (the owner) should be very proud to have such a capable assistant.
Cathy G.
Oct 2016
Richstone granite did our kitchen countertops and backsplash. It was a very positive experience! From working with Sophia in the beginning, all the way through the process, including installation, they handled everything with great attention to detail and professionalism. Sophia helped us understand what we were looking at, and then gently and patiently guided us through all the required decisions. Installation was done meticulously and with great pride in workmanship. The cost was well below their competition too, which was the icing on the cake. We highly recommend this team, from beginning to end.
Paulette B.
Oct 2016
It went great, New granite counter, stainless steel sink. Jalima at Richstone was very knowledgeable and helpful. She followed up frequently and kept me informed every step of the way. The gentleman who came out to do the laser measurements and the install crew were all professional, and polite. On the day of install, the sink I had chosen was recalled. Jalima was able to get a replacement from another company ( at no upcharge) the same day. For this reason, the installers were later than expected, but stayed late to finish the job that night and left things spic and span. I am very happy- my old kitchen looks almost new again.
Irena D.
Sep 2016
At the end it turned out very well, but the measurement guy had an error of 1" short in one of the countertops. Good I checked and told them to correct it before they got the slab.
Christine R.
Aug 2016
They changed which countertop we had picked out at the store on the contract and we didn't "catch" it. They sent the only other one we got a partial estimate on. Did we sign a contract, yes but the salesman (Mitchell) made multiple errors on the sale including adding a backsplash when we had decided we didnt want one (i'm sure the business wants us to eat that cost too). We should have taken a picture of the salesman with the one we wanted holding a sign that said "this one will be installed" to go along with their contract!!! We called when they brought the first piece of stone into the house and the owner (Raymond) assured us he would "take care of it" on Monday. We have not spoke with him since, he has pushed us off to a manager (Pat) for design that apparently can't do anything. After multiple calls, emails, waiting for calls back their answer is to give us $100 dollars back. That is a middle finger if I ever saw one. They are taking no responsibility for their employees mistakes, customer service, and customer satisfaction. We did not accept the $100. We accepted installation since the stone was "ok" it was a safe backup piece and we didn't HATE it but it was less expensive then the one we thought we were negotiating price on and agreeing to. If we wanted that stone we would have negotiated for a better price, instead we feel we paid for the more expensive and got left with a less expensive piece of stone. Pat told me he would "love" me to go to the BBB since we signed the contract. Again taking zero responsibility. We got a second tear product but paid top dollar. We feel cheated and taken advantage of.
Hitesh B.
Jun 2016
We paid extra to avoid a seam, so they had to hire a 3rd tech to help carry it up the stairs and to install it. (stone is very heavy) . They provide free under mount steel sink.
They recommended plumber, whom I paid separately, for changing the kitchen faucet, garbage disposal and re-connecting the existing pipes.
They recommended plumber, whom I paid separately, for changing the kitchen faucet, garbage disposal and re-connecting the existing pipes.
Response from Richstone Marble & Granite LLC
"Thank you for your positive review. As a family owned business customer satisfaction is our number one priority. We try our best to provide great quality and pricing. If you have any questions or concerns please feel free to contact us."
Pam M.
May 2016
unknown
Paul C.
May 2016
unknown
Response from Richstone Marble & Granite LLC
"Thank you for your grade A review. We are glad that you are please with your quartz countertops. It's our mission to make sure all of our customers are pleased in every project. As a family owned business we put detail and quality into all of our services. If you have any questions or concerns, please feel free to contact us. Thank you, The Richstone Family"
Sam L.
May 2016
As I mentioned, my first experience was great. I was working with owners daughter, a young lady who was also a stone mason. She knew everything about granite and understood what we wanted.
The last contact was with a different woman with poor language skills. She could not understand the simple task we needed performed, and did not seem to know anything about granite. I sent in detailed measurements and pictures of the work area. I have gotten no response.
I called back twice and was told I would have a quote by end of business Friday, none arrive, then again Saturday, also no quote.
It is now Monday and still no response.
I was able to find another firm to do the work for a fair price and was very responsive. Not sure if Richstone has been sold or not, but the service is definitely not what I got on my first shopping experience.
The last contact was with a different woman with poor language skills. She could not understand the simple task we needed performed, and did not seem to know anything about granite. I sent in detailed measurements and pictures of the work area. I have gotten no response.
I called back twice and was told I would have a quote by end of business Friday, none arrive, then again Saturday, also no quote.
It is now Monday and still no response.
I was able to find another firm to do the work for a fair price and was very responsive. Not sure if Richstone has been sold or not, but the service is definitely not what I got on my first shopping experience.
Response from Richstone Marble & Granite LLC
"First and foremost, we would like to apologize sincerely for the delay in the quote we tried to give you Mr. [Member Name Removed]. I ensure that we are still the same company who did a wonderful job on your installation of your kitchen counterpart project. This is still the same family owned business and I completely understand your frustration on the the delay in the quote we tried to give you. Jalima, who was the sales representative you spoke to did not initially give you a quote for the minor change you wanted to make because she was trying to give you a more competitive pricing for your cooktop cutout. However, she should have been in touch with during this process. We are currently in the middle of expanding but along with that we are in the middle of optimizing our process so we can ensure to give our best service to all of our clients as this is our number one priority. Jalima did call you and spoke to you and apologized to you for her mistake and she will be fully reprimanded. However, we provide better services with each experience and this was a good experience to learn from. I do hope you give us the opportunity in the future to give your business again. Thank you for your review, we always appreciate any form of reviews from all of our customers. Sincerely, Richstone Family"
Steve V.
Apr 2016
unknown
Licensing
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FAQ
Richstone Marble & Granite LLC is currently rated 4.8 overall out of 5.
Richstone Marble & Granite LLC accepts the following forms of payment: CreditCard
Yes, Richstone Marble & Granite LLC offers free project estimates.
No, Richstone Marble & Granite LLC does not offer eco-friendly accreditations.
No, Richstone Marble & Granite LLC does not offer a senior discount.
No, Richstone Marble & Granite LLC does not offer emergency services.
No, Richstone Marble & Granite LLC does not offer warranties.