Get matched with top roofers in Adamstown, MD

"We bought our house in 2012 in Montgomery County, MD. The roof was past its design life when we bought the place, and although there were no signs of leaks, we decided to put a new roof on the house in 2016 - better to get it done before problems arise than after. Central was great. I forgot to move my car out of the driveway the morning they were scheduled to start work but they managed to make things work anyway. My handyman happened to stop by while they were working and told me it looked like they knew what they were doing, which was comforting. The real proof, though, is my roof has been on the house for 4 years, including the wettest year on record here in the DC area, with no signs of leaks anywhere in the house. This may not seem impressive - roofs aren't supposed to leak. However, both my sister and parents have had new roofs put on their houses in the intervening years - they live several States away so could not use Central Exteriors. Both had leak issues after having the new roofs put on and had to have the roofer come back out to fix things - in my sister's case it took several return visits and some major work to make things right. Central Exteriors were price competitive with other roofing companies I consulted with, and gave me a 50 year warranty on the shingles and workmanship, which nobody else offered. I would not hesitate to hire them again. Very pleased."

"We were convinced to have our roof done after the roofing expert inspected our roof and sat us down for his presentation. We appreciated the time spent to explain the project management plan from the delivery of materials to the post-installation inspection. Everyone we met was very professional and the clean up crew did a great job."

"The roof replacement is fine - nothing amazing, nothing upsetting. My communication with their office throughout the process has been frustrating and unprofessional."

"Sales agent was VERY thorough in explanation of roofing materials and venting system, installation and warranties for the product. He did a complete inspection of roof, inside attic and outside. The receptionist was also very responsive in setting up the appointments for roof an gutter installation. Roof looks great!"

"Our company contact Aaron was patient, professional and took the time to educate us about roof components and their installation."

"Informative and friendly first meeting, complete with detailed photos of the entire roof and an explanation of the process, followed by 1-day installation of a new roof, with excellent workmanship and a hardworking crew."

"I wish I had found them sooner! This has been the best roofing experience I’ve ever had. No hard sells, no lies, no pressure—just fantastic work at with great materials at an incredible price on a project most companies would consider not worth their time. I CANNOT recommend Crafted enough."

"Very satisfied with the results of the roof."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"They did an excellent job on my roof with no problems"