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"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Wow! Unbelievable! If we ever have a water problem again, Pioneer will be the only waterproofing company that we call. We were getting some water in our basement which has a stack-stone foundation and radiant floor heating. We interviewed three companies and were particularly concerned about a solution that would stop the water without compromising the radiant tubes that were in the floor. Initially, Pioneer recommended a baseboard system that would run along the outside of the wall. Upon inspection, Mike Oliveira discussed a traditional drain to sump pump solution. We reiterated our concern about puncturing a tube in the floor and Mike assured us that he and his team would hand chisel potential problem areas to avoid the tubing. Moreover, this solution would save us roughly $2K and give us a lifetime guarantee vs. a 25 year guarantee on the baseboard system. The team showed up on time, cleared a 50' span of concrete by Noon, uncovered two sections of radiant tubing without puncturing the line, installed the moisture barrier, sump pump and new concrete by 4 p.m. They had to drill through a hefty header board to connect the pump line to an existing drainage line that carries water away from home and that was completed by 5:30 p.m. Mike came back in a week and we tested the fix using free-flow from our sprinkler system -- it worked perfectly. Subsequently we've had some consistent spring rain and absolutely no water in the basement. The team (including sales, service, billing, installation) was professional, courteous and available when we had questions. They saved us money, fixed our problem and provided a lifetime guarantee. We're both ecstatic and amazed!"

"Went out of their way to insure faucet installation after initial install proved defective. Associate went extra mile and drove approximately 25 miles away to get another faucet and made successful installation."

Ronaldo’s Landscaping Services has been providing landscaping services to the Concord,MA area since 2001. Our business is driven by honesty, integrity and the commitment to excellence that we bring to every project. That same commitment to excellence yields many well founded relationships with our clients. With such great customer service, we are commited to returning your calls in 24 hours or less.

"Boyd Property Management did an incredible job installing my new walkway. They came and gave me a great price, showed up to do the job when they said they would, did a great job with the installation, and went above and beyond cleaning up afterward. I am very happy with their work and professionalism, and am going to have them do a patio and retainer wall this spring. I would highly recommend them!"

"We spent 2 years renovating our house leaving our yard a giant mud puddle. Over the course of the winter, we worked with Ron to develop the landscaping plan. In the spring, his team re-leveled the entire lot, installed 2 patios with pavers, sod, a fence, prepped for a shed and put in a new asphalt driveway and vegetation. We are very happy with the final product."

"Could not be happier with the install of our new propane system. They were very easy to work with Quinn answered all my questions Doug and Bernie and I forget the other guys name were a pleasure to have in my house. They did the work and the Quoted amount of time. They handled all the inspections and permits with the town. Extremely happy with the level of service and would recommend to anybody looking for heating needs. Edit from 2 years ago?. The company still has not picked up old water heater and boiler. Have called a number of times to get this done. Vicki is extremely unpleasant to deal with. Rude. Has zero phone skills. Should really look into finding a new person to answer the phones. She was basically yelling at me for asking, follow up questions. And when I I said, why are you yelling? She said so you would know if I was yelling at you. But she definitely was yelling. I really hope those phone calls are recorded. They?ve got their money. So obviously the customer service ha"

"We have used Dave as our plumber multiple times. Some projects were tankless water heater install and servicing, bathroom remodel , also he did all the plumbing for our addition including kitchen/laundry/ bath. Always reliable with good communication. Will continue to use Dave!"

"John and his workers did an excellent job on snow removal at our home this year - and what a year it was! Prompt removal, and coming during the night if timing called for it. We'll definitely use them again next year."

Heritage Home Service is a premier home service provider operating in New Hampshire, Massachusetts and Southern Maine. Bringing all the perks that come with having a large team while maintaining a strong focus on family-oriented service. Our namesake is about honoring those who came before us, and most importantly, it is about leaving a legacy of serving people extraordinarily well. For over 37 years in business, we have helped countless families across our community stay comfortable and healthy in their homes, and today we continue to evolve and find new ways to serve you even better.