Landry Mechanical, Inc. HVAC East

They did a wonderful efficient job and were very polite, a little higher on the prices though

Found vendor via homeadvisor.com. They promptly returned my request and booked appt same day. The vendor didn't show up yesterday and offered me a $25 credit to reschedule which was fine. They also offered me a $99 credit for a "Dispatch fee" which later I found didn't apply to me. This was confusing. Texts kept me informed along the way. Today: The plumber was great. She was very professional and completed work to our satisfaction. Quoted me a price of $536 when she showed up today. I have no document in hand stating any price or terms before today. I figured it would be a very involved job for that fee (2-3 hours). So I said yes. To my amazement, she finished the job in 37 minutes and still charged me $536 stating "All prices are fixed fees". I have no contract explaining. I paid and called the company. Spoke to Mr. Jeff M (Ops manager) at Landry who was professional and nice. He repeated that "all prices are fixed and nothing he can do on price". I offered him $250-$275 now to settle which I feel is more than fair for 37 minutes. Plumbers in my area get paid $50 by their employers, yes companies need to make a profit, and I support that. He refused. I informed him I was contacting HomeAdvisor to which he responded "Yeah they are my vendor too, you won't have much luck there".

Excellent experience. They guided me and told me that there is no issue and does not need any work. Excellent and honest customer service.

Nice guys, very conscientious and efficient!

Great! Thank you

Paul and Larry did a great job assessing the problem I had. They were efficient and didn’t try to push extra and unnecessary work. Very polite and friendly. Landry Mechanical, Inc. just got a new client. Definitely giving them all projects we may have going forward. Thank you Paul and Larry.

Well organized. Excellent

Very friendly. Good work.

Furnace replacement - well done

Job done quickly and efficiently, pros were very professional and punctual

The repair to my refrigerator water line was quick the technician (Jorge) was great explained my options was courteous and professional. 5 star service thank you !

Tech was great. Knew what he was doing and very professional. Work was done on time and was quality

Prompt friendly competent service but a bit expensive

Great work, came quickly, gave good ideas and recommendations. Plumbing work was great when completed.

The customer service was great! Will definitely hire them again in the future

Additional fees caused lots of confusion

Helpful

Easy communication. Job well done. Will use again

on time

The he person who ultimately showed up, George, was knowledgeable, polite, and stayed late to get the job done. He was five stars plus. What was not okâ ¦communication. Around noon i was told i was the next job. By three, i had heard nothing so called and was told someone woukd call with an ETA. No-one called. This happened three times where would get the same response, then no-one called. At around 5pm George just showed up.

He did a good job but I am waiting for him to come back and do the rest of the job.

Landry Mechanical responded right away and kept me updated on their status before arriving. They provided a few quotes so we could make a decision. The technician was really nice and explained everything to us. We are having him back in the spring to complete another project they quoted us on. The communication/customer service is so much better than I am used to. Sometimes you have to wait a few days to get a call back with other plumbers.

GOOD JOB

Excellent service. They are now my new HVAC contractor.