Get matched with top heating and air conditioning pros in Southborough, MA

"I have been using duct kings to clean my dryer vent for several years. They always arrive on time and thoroughly clean out the dryer vent. I used them again this year and they provided the same great service! It was great to have the same technician who was familiar with my home to provide the service several years in a row."

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"Happy with the work, and the customer service. Will definitely call on them for future work."

"Absolute ripoff, along with shady business practices. They were prompt and courteous, but that's about it. The technician came and had to replace a $200 part on my boiler, it took him under an hour to do the work. A simple Google search showed at least 10 places to buy the exact part, all around $200. No other parts were needed for this repair, I researched what is involved. I was charged almost $1000, including their $89 diagnostic fee just to walk in the door. So apparently it's a $600+/hour labor rate? I'm obviously in the wrong line of work. This was not an off hours emergency call either, it was a scheduled appointment in the middle of a weekday. The shadiest part of the entire thing was that on the invoice (that they email you later) they bury all the cost, it's not itemized i.e. labor vs parts cost. It just says replaced (part) = $1000. A super scummy and shady way to run a "professional" business, taking advantage of people who don't know any better. I wouldn't be surprised if they also sell used cars. Never again Gervais. You've all been warned."

"Excellent... we sent a photo of the connection in email, they sent back a quote, we made an appointment and a very nice fellow came and fixed it. Easy and excellent work!"

"GreenHow is an excellent company - their servicepeople are knowledgable and thorough, follow up when they say they will, and go out of their way to make sure you are happy with their work. The back office team is also very attentive and professional. We had our property inspected when we moved in and were pleased enough with GreenHow's work that we contracted them to perform ongoing inspections every couple months. They have been great and we are quite happy!"

"Beth did a great job installing new motion sensor lights on my property. Her customer service and communication was excellent. We arranged the entire job via text and email. She was very responsive to my questions and gave great advise. I will hire her again the next time I need a licensed electrician."

"It went very well. They were courteous and professional. They did an excellent job."

"After Lowe's came to clean the dyer vents at my condo building, my dryer was no longer venting. I contacted them and initially they said they would send someone to check the vent. They then called back and said my vent was never clean because it was disconnected and they could not help me. This was strange because the dryer was working fine before they came. Also, in my trash there was foil tape that you would wrap around the vent. This made me think that they did try to clean the vent despite saying they did nothing. I contacted my management company who said there were never any previous issues with my vent. I called Lowe's back and told them this and they still insisted that they never touched it but would check with the technician. I looked into it my self and found that in the section of the vent between the dryer and the ceiling there was a mass of lint the size of a small animal (see the picture). It was so large that moisture from the dryer had also built up and flooded the bottom of the vent hose. The building manager was then able to clear another mass of lint from the section of the vent in the ceiling and the dryer then started venting to the outside. It was never disconnected like Lowe's said. It seems they started cleaning it and just jammed the dust all the way back to the dryer. Why they didn't finish removing it is a mystery. If they ever service my building again, I will refuse."

"Went really well! Tom cares about delivering 1st class service and quality renovation and pays attention to detail to ensure the job is done right. Would hire again. Thanks again to Tom and his team."