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Jay Moody LLC

About us

We are a full heating, air conditioning and fabrication company. We service all makes and models with 24 hour emergency service available. We employ NATE certified technicians. Additional DBA - Jay Moody Heating and Air Conditioning, LLC.

Business highlights

Emergency services offered
45 years of experience

Services we offer

Commercial HVAC, boiler, chimney caps, fitting copper shower pan, geothermal & ductless system installation., heating & AC, oil furnace, rooftop

Amenities

Emergency Services

Yes

Free Estimates

Yes

Reviews
4.818 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
0%
1
6%
Showing 1-18 of 18 reviews
Dan G.
Aug 2022
5.0
Yes, I recommend this pro
Jay Moody Rocks! I had Jay Moody install 3 Mitsubishi split AC units in 2019. I had quotes from 3 other installers and their price was by far better than the rest. On the day of installation the owner helped me go online and submit for 2 rebates I was eligible for - it took all of 15 minutes - simply awesome (btw, I know multiple people that have split AC units installed and their installer never even mentioned rebates to them). Shortly after the installation there was a leak in one of my lines (stuff happens) and they came right out to troubleshoot and fix it at no charge. This year (2022) I noticed my system was not performing the way it should. As it turns out, the repair that was done back in 2019 still had a very slight leak. Now that it is repaired my system is working awesome! I sent the new owners the "detailed" history of my service since the initial installation explaining this was the same section of the line that leaked and was repaired on the initial installation. It was checked once since and because it was such a slight leak they were unable to verify it at that time. Without any pain or back and forth, the new owners made it right! Words can't express how surprised, appreciative, and satisfied I was - it's rare to find customer service like this these days! If you're in Northern Central Mass and Jay Moody services your city/town, I highly, highly, highly, recommend you give them a try - Jay Moody Rocks!

Peter B.
Nov 2021
5.0
Yes, I recommend this pro
They did a great job!!

Jessica M.
Mar 2019
1.0
$4,000
Job was not completed well or completely on day one as they were so busy. Technician apologized as he knew it wasn’t his best work as he was rushed. I don’t blame him as he was being asked to do too many jobs. They were supposed to come back when less busy but had to be called and took so long for them to come back additional work needed to be done that they then charged more for.
Response from Jay Moody LLC
"[Member Name Removed], first off I'd like to apologize that your experience with us was not to your liking/expectation and an unpleasant one at that. I took some time after reading your review to research what took place as this post is in reference to a work order from 2016. I reviewed your past invoices as well as spoke with the technicians and office manager directly involved with the scope of work you mentioned. August 29, 2016 you placed a service call for a water leak in the basement. We arrived promptly to address the issue and ended up replacing a boiler fill valve prior to condemning the indirect hot water storage tank as the cost in repair is significantly higher. Once it was clear that the indirect storage tank was in fact leaking internally we investigated the warranty condition offered through the old manufacturer and also presented the option of replacement with a different brand that offered a lifetime warranty all at no cost to you. Prior to scheduling a date to move forward with the replacement, the existing storage tank developed a leak rate high enough that the water feed had to be shut off leaving you and your family with no hot water. At such short notice we could not commit two technicians for replacement. Normally two technicians are dispatched to complete this specific scope of work. One technician knowing the circumstances involved and that a family with young children were without hot water volunteered to replace the storage tank. The job went later into the evening but was completed, providing you and your family with hot water. Prior to leaving the technician explained to your husband [Member Name Removed] you may or may not need an expansion tank and that he did not have the material needed to install one (excluding the one removed from the old tank). Two years later in April of 2018 you called us again with some water pressure issues. The remedy was to install an expansion tank which we ended waving the cost of parts/labor as we both concluded it was a mistake on our part by not installing it at the time of replacing your indirect storage tank. In my opinion this was a fair exchange. A simple phone call could've made the world of difference. If we don't know there is a problem there's no way of us correcting the issue. I wish you the best moving forward."

Dan G.
Jan 2019
5.0
Yes, I recommend this pro
5 Star Experience, Excellent Customer Service, Professional Installation. That describes my total experience with Jay Moody Plumbing and Heating, specifically with Steve Montuori and his crew Adam, Mike and Nick. It started with my initial meeting with Steve in my home. After having 3 other companies come to survey my home for installation of ductless heating and air conditioning units it was clear to me that Steve had the most effective and efficient design proposal. I contribute this to his experience and the volume of systems he has installed as a Diamond Elite dealer for Mitsubishi systems. I am a detailed technical person and I had many questions for Steve over several weeks after his initial visit. Steve professionally responded to all my questions and accommodated my specific requirements into a revised proposal. He followed through on his promise to come to my home on the day of installation to help me submit all available rebates. I honestly could not believe it, we had everything (yes, everything) done within about 10 minutes (mostly because Steve has done about a million of these rebate submissions, so he could probably do them in his sleep). After helping me with my rebates and getting his crew started, Adam, Mike, and Nick got to work on the installation. The installation went extremely well and everything was professionally done. I would absolutely recommend Jay Moody to everyone I know, or at the very least, everyone I like! My sincere thanks to the Jay Moody team for their professionalism and a stress-free experience.

Michelle R.
May 2016
5.0
Yes, I recommend this pro
$306
unknown

Leanne H.
Mar 2016
5.0
Yes, I recommend this pro
$6,500
Estimated on 2/19/16 and installed on 3/11/16.  On installation day the company owner showed up as scheduled with a team of installers.  We walked through the house and talked about the placement of the indoor units (1 down and 1 up).  Then we went outside, lucky to have an unseasonably mild day, to discuss the placement of the two outdoor units.  It is not necessary to have multiple outside units in a multi-zone system like this, but we were educated by the owner that to run two separate condenser units is much more energy efficient and cost effective (operation-wise and rebate-wise) than running a single, large multi-zone condenser unit.  Fortunate to have to right place for these two units outside our home, we went with this, more efficient system set-up.
When we were discussing the outside situation of the equipment my husband noticed there was a significant dent in one of the units.  When we pointed this out to the owner, he immediately insisted that it was not acceptable and had an installer take the damaged unit back to his shop and to return with a replacement.  Fortunate we were that he had another of these units in stock at his shop.  From that point on the installation was smooth and painless, taking only about three hours.  One of the installers focused entirely on the indoor units and when these were both installed and ready to test, he tested them with us present and then showed us how to operate the units with the remote controls included with the equipment.  All the installers were personable and polite.
The owner came prepared with paperwork completed to help us submit applications for the two rebate we would qualify for with this installation.  The second rebate is conducted by email and he walked us through all the documents required and the formats and the completion of the on-line application.  Very thorough and extremely helpful!  Also, there's an energy efficiency tax credit available for this system and the owner responded very timely with the itemized invoice we will need to substantiate this tax credit for our 2016 income tax return.  Also, because Jay Moody LLC is a Mitsubishi Diamond Dealer the standard warranty is extended from 7 years to 12 years.
An important thing to note with these systems, the Mitsubishi indoor units are pretty big, i.e. 36" w x 9" d x 12" h.  The size of the units are not driven by the BTU's, all indoor units are the same - except for the Mitsubishi "GE" and discontinued "FE" series equipment which are not much smaller at 32" wide  We would suggest you be careful to examine the specs on the equipment you are considering and carefully evaluate where you might want to install them. 
The system is extremely quiet and we are very excited to have this installed and ready to run the house as a sealed, climate controlled environment for the quickly upcoming pollen season. Last year was such a mess with all the pollen coming in the windows - YUK!  Also, we are very happy we will no longer have to take up our precious few windows in our small (1300 sq ft) home with traditional window A/C units.    



Gary L.
Jan 2016
5.0
Yes, I recommend this pro
$9,200
unknown

David K.
Nov 2015
5.0
Yes, I recommend this pro
unknown

John M.
Aug 2015
5.0
Yes, I recommend this pro
I was given multiple estimates by several companies, but his was the most thorough and well explained. He was knowledgeable and professional.

Richard R.
Jul 2015
5.0
Yes, I recommend this pro
$7,000
unknown

Joseph M.
Jan 2015
5.0
Yes, I recommend this pro
$3,600
unknown

Darlene D.
Dec 2014
5.0
Yes, I recommend this pro
$6,800
unknown

Debroah R.
Dec 2014
5.0
Yes, I recommend this pro
Steve responded quickly after my call to get a diagnosis on the new gas boiler.  He found the issue with the boiler part, ordered a new one, and a tech came out the next day to install it and a new thermostat.  Both Steve and his tech knew exactly what to look for, explained things as they went along so that we understood, as well, and kept it simple and fair.  We were impressed by their professionalism, quick response, knowledge of the variables and will add them to our "Go To" list of providers.

Kate M.
Dec 2014
5.0
Yes, I recommend this pro
$7,900

I got bids from three highly rated companies to install Mistubishi split units with hyper heat in my new (to me) home.  Jay Moody responded the first day that I requested a quote and promptly set up an appointment to come out.  They were the first in, gave me my estimate the same day (which the others could not) and came in thousands below the other companies even with an extra unit (3 compared to 2).  Steven was able to answer all my questions and explain why he designed things the way he did - very patient with me and my endlessly curious father.  The install was set up for 2 weeks after I accepted the bid and the installers were great - friendly, professional and quick.  I would definitely recommend them to my friends and family!


What really sets this company apart, though, has been the customer service.  I contacted them several weeks after installation asking for a copy of a permit that I needed.  They hadn't needed to get a permit, but investigated until they were sure and answered all my questions - completely above and beyond.  This week when a unit stopped working abruptly they trouble shot with me and gave me several options to try.  When they didn't work they sent the tech out first thing Monday morning (he was even early!).  Turns out the unit wasn't working because of a simple mistake that I made, but the tech was wonderful and fixed everything within 10 minutes. 

Overall, one of the best companies that I've worked with.  They sell a great product at a competitive price (only $500 over the cost of materials!) and have wonderful customer service and post-install relationships with their customers.  Fantastic!



Leanne H.
Oct 2014
5.0
Yes, I recommend this pro
$425
unknown

Guy O.
Feb 2014
5.0
Yes, I recommend this pro
$8,500
Steve came out and discussed the various options for us since we live in a post-and-beam style home. The two installers were excellent, did quality work, and explained the unit's operation to me before they left. I'd use them again for my HVAC work.

Priscilla E.
Oct 2013
5.0
Yes, I recommend this pro
$7,900
The two technicians arrived promptly on the designated day. One technician worked outdoors installing the 3 outdoor units. The other technician worked on installing the 3 indoor units. They were very task oriented and worked diligently.. They completed the job in approximately 6 hours. I will be completing a second review on the electrician at a later date. (It may be more cost efficient to employ your own electrician.) I found the technicians very personable and knowledgeable. They cleaned up the work area and demonstrated before exiting how to use the various prompts on the remotes. Overall it was a positive experience and we would not hesitate to hire them again.

Michael R.
Aug 2013
5.0
Yes, I recommend this pro
$11,000
Jay Moody LLC provided me with the most competive bid of all of the Companys that provided quotes. Steven was knowledgeable about the Mitsubsihi systems, and very confident on what the house would need for effective cooling and heating. He answered all my questions, and also walked me through the MA Heat Loan process. Installation of the four heatpumps took less than a day. The crew was professional and the installation was clean. They also provided me with all the paperwork needed to apply for the energy rebates that I'm due for installing the system. They system is working as advertised, providing effective cooling for the entire house. The units are incredibly quiet (both indoors and out), and I'm very happy with both the product and the Company.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Jay Moody LLC is currently rated 4.8 overall out of 5.

Yes, Jay Moody LLC offers free project estimates.

No, Jay Moody LLC does not offer eco-friendly accreditations.

No, Jay Moody LLC does not offer a senior discount.

Yes, Jay Moody LLC offers emergency services.

No, Jay Moody LLC does not offer warranties.