Jay Moody LLC
About us
We are a full heating, air conditioning and fabrication company. We service all makes and models with 24 hour emergency service available. We employ NATE certified technicians. Additional DBA - Jay Moody Heating and Air Conditioning, LLC.
Business highlights
Services we offer
Commercial HVAC, boiler, chimney caps, fitting copper shower pan, geothermal & ductless system installation., heating & AC, oil furnace, rooftop
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
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6% |
"[Member Name Removed], first off I'd like to apologize that your experience with us was not to your liking/expectation and an unpleasant one at that. I took some time after reading your review to research what took place as this post is in reference to a work order from 2016. I reviewed your past invoices as well as spoke with the technicians and office manager directly involved with the scope of work you mentioned. August 29, 2016 you placed a service call for a water leak in the basement. We arrived promptly to address the issue and ended up replacing a boiler fill valve prior to condemning the indirect hot water storage tank as the cost in repair is significantly higher. Once it was clear that the indirect storage tank was in fact leaking internally we investigated the warranty condition offered through the old manufacturer and also presented the option of replacement with a different brand that offered a lifetime warranty all at no cost to you. Prior to scheduling a date to move forward with the replacement, the existing storage tank developed a leak rate high enough that the water feed had to be shut off leaving you and your family with no hot water. At such short notice we could not commit two technicians for replacement. Normally two technicians are dispatched to complete this specific scope of work. One technician knowing the circumstances involved and that a family with young children were without hot water volunteered to replace the storage tank. The job went later into the evening but was completed, providing you and your family with hot water. Prior to leaving the technician explained to your husband [Member Name Removed] you may or may not need an expansion tank and that he did not have the material needed to install one (excluding the one removed from the old tank). Two years later in April of 2018 you called us again with some water pressure issues. The remedy was to install an expansion tank which we ended waving the cost of parts/labor as we both concluded it was a mistake on our part by not installing it at the time of replacing your indirect storage tank. In my opinion this was a fair exchange. A simple phone call could've made the world of difference. If we don't know there is a problem there's no way of us correcting the issue. I wish you the best moving forward."
When we were discussing the outside situation of the equipment my husband noticed there was a significant dent in one of the units. When we pointed this out to the owner, he immediately insisted that it was not acceptable and had an installer take the damaged unit back to his shop and to return with a replacement. Fortunate we were that he had another of these units in stock at his shop. From that point on the installation was smooth and painless, taking only about three hours. One of the installers focused entirely on the indoor units and when these were both installed and ready to test, he tested them with us present and then showed us how to operate the units with the remote controls included with the equipment. All the installers were personable and polite.
The owner came prepared with paperwork completed to help us submit applications for the two rebate we would qualify for with this installation. The second rebate is conducted by email and he walked us through all the documents required and the formats and the completion of the on-line application. Very thorough and extremely helpful! Also, there's an energy efficiency tax credit available for this system and the owner responded very timely with the itemized invoice we will need to substantiate this tax credit for our 2016 income tax return. Also, because Jay Moody LLC is a Mitsubishi Diamond Dealer the standard warranty is extended from 7 years to 12 years.
An important thing to note with these systems, the Mitsubishi indoor units are pretty big, i.e. 36" w x 9" d x 12" h. The size of the units are not driven by the BTU's, all indoor units are the same - except for the Mitsubishi "GE" and discontinued "FE" series equipment which are not much smaller at 32" wide We would suggest you be careful to examine the specs on the equipment you are considering and carefully evaluate where you might want to install them.
The system is extremely quiet and we are very excited to have this installed and ready to run the house as a sealed, climate controlled environment for the quickly upcoming pollen season. Last year was such a mess with all the pollen coming in the windows - YUK! Also, we are very happy we will no longer have to take up our precious few windows in our small (1300 sq ft) home with traditional window A/C units.
I got bids from three highly rated companies to install Mistubishi split units with hyper heat in my new (to me) home. Jay Moody responded the first day that I requested a quote and promptly set up an appointment to come out. They were the first in, gave me my estimate the same day (which the others could not) and came in thousands below the other companies even with an extra unit (3 compared to 2). Steven was able to answer all my questions and explain why he designed things the way he did - very patient with me and my endlessly curious father. The install was set up for 2 weeks after I accepted the bid and the installers were great - friendly, professional and quick. I would definitely recommend them to my friends and family!
What really sets this company apart, though, has been the customer service. I contacted them several weeks after installation asking for a copy of a permit that I needed. They hadn't needed to get a permit, but investigated until they were sure and answered all my questions - completely above and beyond. This week when a unit stopped working abruptly they trouble shot with me and gave me several options to try. When they didn't work they sent the tech out first thing Monday morning (he was even early!). Turns out the unit wasn't working because of a simple mistake that I made, but the tech was wonderful and fixed everything within 10 minutes.
Overall, one of the best companies that I've worked with. They sell a great product at a competitive price (only $500 over the cost of materials!) and have wonderful customer service and post-install relationships with their customers. Fantastic!
Licensing
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