I was told that the fee to simply come into my house to assess my furnace (that was not working) would be $260 on a Wednesday afternoon... and I was told this fee would not be absorbed into the work if I chose to have it done. If this company charges such an exorbitant assessment fee, I could only believe they would inflate other fees as well. I hired another local company for half that fee to assess then repair my furnace. Shame on Heritage Home Service.

Bought a heat pump from them 3 years ago. Cooling has never worked in the summer, heating fails twice every year in winter. Even when it works it can't heat the house over 65 degrees. The problem is always the same, a leak in the line they installed. Instead of fixing the leak, they refill the refrigerant every time and charge me a few hundred dollars. Every time I have helpfully told them about the continuing leak issue, but they don't listen. Now that the heat pump is out of warranty they are recommending a $3000 repair of the problem they should have fixed three years ago.

Went well

Way too expensive. Would not use.

Disappointed!!!!!! I have been with Quails for over 3 years. I have had a great experience until they were purchased by Heritage. I have called to have some new plumbing installed and still awaiting a call to schedule for installation. I’m now looking for another plumbing company.

I waited a week before I wrote my review just to make sure everything was working fine. The technician Angel prompt and courteous that he was, came to my house on 7/14 to do the yearly maintenance on my Air Handler and clean the outside Condenser. My system is working fine for its age as Angel was also amazed. He did his Maint. thing, changed the belt ,filter on Air handler all good to go. About 6hrs later I raised the temp it was cool enough I though. It cycled but wouldn’t come back on. Called Quail back Angel came about 1hr later went downstairs tinkered with it, check thermostat changed it, back in business. So far so good, this weekend weather will be in the 90s’ will be the test. I will keep you posted. Thanks Angel and Quail services.

My boiler's water heater died and I contacted several contractors for a quote to install a stand alone water tank and to connect the tank to the boiler. Of the dozen contractors I contacted, only half of them replied and sent out a project manager. The owner of Quail Services, James, came to my house. He was extremely professional and he was very knowledgeable, I was unsure if I should purchase a just a water tank or a heat pump. James answered my numerous questions by email and provided several quotes as options. I was pleasantly surprised that the final system's quote compared very favorably with the other contractors; actually, James' quote was one of the lowest. As a home owner, I want to save money, but the lowest price isn't always a wise long term investment. In this case, the workmanship was outstanding. All the pipping was very professional routed and overall, I could tell his installers didn't cut corners or rush the project. Recently I reached out to James about a leaking oil tank filter. Without hesitation, he sent out two techs to take care of me. There was a time when all tradesman cared about their reputation. Alas, that isn't so in this modern world. Quail Services is a modern HVAC company with an old school approach; they don't just say they care about the customer, they back it up. Finally, kudos to the young lady who answers the phone at their office. She has a way to brighten anyone's day. If you are in the Blackstone Valley area, I can't recommend Quail enough. This is my first review on Angie's List. I don't often write a review; but I would me amiss not to give Quail kudos for their service.

The leak was steady but not fast enough to flood the basement. We discovered it late afternoon, called for help, and a master plumber arrived promptly at 9.0 am the following day. He diagnosed the problem, offered a sensible solution and made an efficient and neat repair in no time at all. Best experience with a plumber I've ever had, very professional and a reasonable charge.

Quail Services has provided our family with quick, friendly, and professional service. They are in the process of turning our heating and cooling system from one zone into three zones. I would highly recommend Quail Services for anyone with heating / cooling needs, as well as all of the other services they provide.

On time, quick, explained everything. burned out compressor capacitor Gave me a discount club offer I couldn't refuse. Two tune up visits/yr and a discount on the service all for $300. My old service was $300/tuneup. I have already recommended them to a neighbor.

The product, professionalism, punctuality and customer service were first class

I am very satisfied from service they performed at my house . I would recommend them to everybody

They are great contractor to work with. Professional, responsive, clean, and informative. Job was completed as scheduled.

Jim was great, he came out the next day after I called him to give his recommendations on how to proceed. The only small negative is he took a little bit longer (not unreasonable) for his quote and his proposal wasn't as detailed compared to other companies but the price was very competitive. Once I agreed he worked with me to get the work done in a quick and efficient matter. Due to rebates declining at the end of the year he fit me in a very tight schedule so we could maximize the rebates, saving me thousands of dollars. He filled out all of the rebates and warranty forms right after the job was complete which was appreciated. All of the workers were very courtesy and kept me inform of the project and any issues that came up to ensure I was 100% satisfied. The project took about 3 days to complete and were able to get the system up right before Christmas. There was one small snag with starting up the Multi-zone units at the beginning but Jim came back the next day and worked with Mitsubishi tech support to resolve the issue. After the work was done I noticed the rooms with the ceiling units were overheating the room. It turned out to be a simple thermostat setting that took them a few minutes to resolve. The units have worked flawless since. Great experience and I highly recommend Quaiel Mechanical.

They did a great job. In and out in one day. Their workmanship is excellent. Bryant is a quality unit and much quieter than my old unit. I had other bids and their price was competitive and the timing was great. Quote on Friday install on Wednesday.

Great. Jim Quaiel showed up on time and did an excellent job of installing our new gas furnace and central air compressor. He was thorough, courteous and very professional. His total cost was thousands less than other bids we received for the exact same product. I highly recommend Quaiel Mechanical to anyone who is in need of a new furnace, air conditioner, or just service on your present units.

I want to put in a strong recommendation for Quaiel Mechanical. (Incidentally I hadn't heard of Quaiel Mechanical until I called them to get a quote.)
We decided to install central air in a 25 year old house that has base board hot water and no air ducts. 
The house has an office above the garage.  To get to it, cool air and return ducts had to be routed 13 feet through a small attic crawl space above a bedroom (which is above the family room) or through a insulated hip-wall closet that extends the length of the room, but does not connect directly to the attic.  Another major problem is the office end of the attic crawl space is blocked by a concrete chimney.  It really looked like "ya just can't get there from here".
I got bids from seven companies.  There was an incredible spread in price and technical solutions.  Four bidders said that there was no way to route cool air from the main house to the office.  They all proposed a ductless "mini-split" unit for the office and a regular system for the rest of the house.  The mini-split added $5,500 to $7,000 to their bids.  It is also obtrusive inside the office and an eye sore outside the house.  Before they bid, I made it clear that I would only install a mini-split if there was no other way to do it.  They all said it was the only way.  The fifth proposed an amazingly expensive hydronic heat pump system.
Quaiel Mechanical and another company said they could cool the house and office from an single air handler in the main attic.  The second company warned me that it would be very, very hard to balance the cooling needs of the office and the bedrooms on the same zone.
Quaiel proposed a better design and better technology.  They proposed a higher rated compressor than any other company.  They handled the balancing problem by installing a third zone just for the office.  And they avoided pulling thermostat wire by installing wireless thermostats.
Quaiel's installers were willing to work in a very small, hot and uncomfortable crawl space and found good, properly sized routes for the cool air and return.  Because they avoided a mini-split, the Quaiel bid was $5000 lower than other bids.  He even did the lengthy paperwork that got us a $500 rebate.
Quaiel installers arrived as committed and stayed on the job until it was done. 
We used the system for the entire summer.  It is quiet and without drafts.  The office was pleasantly cool;  the three zone solution is excellent.   Our summer electrical power use was actually slightly lower than 2013 when we cooled only part of the house with three window units.
If you are considering central air call Jim Quaiel (508-847-4669).

Jim and Bill arrived on schedule. Completed the entire job quickly and efficiently and were far less expensive that the next lowest bidder. They cleaned up nicely.

I needed help priming my oil furnace after letting it sit empty for a while. I wrote a message to Quaiel Mechanical, and rather than schedule an appointment and charge me, they provided some great advice and resources free of charge! Very helpful.

Jim was very prompt and professional with his service. First time I called he answered and he was able to come out the same day for the estimate. He order the replacement AC system and had it installed by the end of the week. I would highly recommend Quaiel Mechanical for all your Ac and heating needs.

Another mechanic came in and advised me I needed a new condenser and Quaiel Mechanical said I didn't. He just changed a few of the wires around, he said it wasn't wired correctly and he got my air conditioning unit to work and actually saved me $1600 which would've been the price of the new condenser. He came immediately and he knew what he was doing. He assessed the problem and fixed it immediately.