Get matched with top plumbers in Saugus, MA

"Rob and his crew at Platinum Plumbing were extremely responsive, and clearly made the extra effort to get my AC working again this summer! Over the years we have had several jobs with them / including a furnace 20 years ago, which has given us zero problems. I swear that Rob left my basement cleaner than when he got there! Each time we get a fair price and great communication. While my first choice is to not need a plumber at all, when I do need one, I am glad I can call Platinum!"

"I heartily recommend Petros Floros of Floros Plumbing & Heating Co. from Melrose, serving the greater Boston area. He is a master Plumber who is expert, reliable and efficient. He has a genial demeanor and is easy to work with. No matter what he is doing, he will manage to fit you in for most immediate emergency jobs and in a reasonable time for the rest. His customer reviews on Yelp and Google and Angi are all sterling. I recently used him for a double install job with a new kitchen faucet and garbage disposal. He whipped through the project and left everything brand spanking new in perfect working order. I have used him in the past and he never disappoints."

"Cecil is our go to plumber for all our home plumbing issues. He?s on time, flexible, very responsive, tidy and professional. We always recommend his work and craftsmanship."

"Jeff made the process as easy as possible. He recommended the best solution and got it installed quickly. I would definitely recommend J Griffin plumbing and heating to others."

"Matt Evans replaced a water heater at my residence, and I would say that Matt is a plumber that will do a great job, give you a great price for the work and is a straightforward personable plumber that will do the job well and in time and you will be happy when the job is done. Thanks, Matt for your hard work."

"Marcin and team did a great job redoing the plumbing in my entire house. We also discovered cracks in our waste line and he replaced all of the original cast iron lines in the basement and coordinated with the contractor who replaced our exterior water and sewer lines unexpectedly. He was quick to respond to questions and requests, very reliable, and did a great job plumbing 2.5 bathrooms, laundry, and kitchen."

"Coastal Plumbing and Heating called us in less than an hour from entering the issue at HomeAdvisor (at 9pm). They asked great questions to assess the issue and gave me a very fair quote. They we're at my home the next morning with the correct replacement water heater and were ready to get to work. The father/son team from Coastal was extremely professional and knowledgeable, and had the job completed in about an hour. I was extremely happy with the whole experience, and they made a bad situation (leaking/burst water heater) right again. Going forward I plan to call Coastal Plumbing and Heating any time I need a plumber. They are that good!"

"They came out right away and assessed the situation to let us know that we needed to hire a plumber right away. He fixed the drains until we could get a plumber out there. They were able to clean out the clog in our drain to have some water flow."

"Submitted the lead and he called me within 5 minutes , ready to help… 30 minutes later he showed up. He replaced two sinks/drains on my bathroom vanity in a couple hours. Reasonably priced and did a great job."

"[Overall impression] How many times did I her Joe saying "Sure!" and "We can do that!" since we started our bathroom remodeling project last summer? Countless. Joe and his team have transformed an old bathroom of ancient construction to new, comforting, soothing heaven, with no headache/hustle/annoyance throughout the project. Craftmanship Joe put in the detail was above and beyond. The door originally painted in solid color was decorated as if it were stained to match its style to the door near the bathroom. There is no gap at all in trims installation. Every part was installed at a perfect angle. All electric parts and plumbing functions flawlessly. And more importantly, all issues that would have been neglected by other contractors are still addressed! [Project Detail] We started our plan to remodel the bathroom in spring of 2017. A designer was hired to perform a rough drawing of the new bathroom on which a couple of construction companies were invited to propose bids. Among three we received bids, Joe provided us the most competitive bid but lots of personal touch in the proposal. His proposal was not a copy/paste from his previous job. He scribbed his plan, and contingency plans specially tailored for our remodeling and responded quickly to the changes we requested. The construction started while we are away on vacation, and it turned out it was the right choice we made. By the time we came back from the vacation, the demolition was all done, and rough installation including discussion with city inspector to make everything in order. The rest of the installation including plumbing, electricity, tiling, vanity and tub installation all happened flawlessly. I found out and later appreciated, that Joe's goal was to provide a functional bathroom to our family as soon as possible and work on detail then. In retrospect, that was a very wise strategy as Joe spent extra attention and time to make all installation complete until we finish the project. When we had issues with plumbing or some detail was not in the original plan, Joe addressed them after we started using the bathroom. We recently identified a minor issue with bathtub installation, which I believe Joe will address by saying "Sure!". [Logistics] As Angie's list user, I care a lot about the ease of communication with contractors particularly. No one uses a web to find a contractor using the internet, and ended up using a phone to communicate with them! I am a busy professional who rarely uses a phone for business. Likewise, I expect my contractor to use emails (and texts) for communication. Joe was perfect in that regard. All of his communication including invoicing were all electronic. I could communicate, pay, request changes all by email when I am away for the business trip. There was no ", please meet me Thursday noon to discuss the project" with Joe. If you are one of them who has meetings or things to do during daytime (which most of the people reading this report would be), hire Joe. [Tips and expectation for future customers] A couple of things a prospective customer should know and expect before she starts to work with Joe. 1) Demolition, carpentry works, titling are all performed by Joe's in-house employee or someone Joe constantly work with. This employee seems to be more engaging to our project, and responsive to Joe's commands. He is a very skilled carpenter. 2) Plumber, electrician, and painters Joe brings in from outside company are top notch but seem to be in high demand. They tend to show up on later days than Joe says they would. They did amazing jobs. Thus it was worth waiting for them for extra days or a week. But you just have to gauge your expectations to this reality and don't get yourself stuck at home waiting for them. We used our keypad lock to let them, but we felt we were neglected in the beginning when we didn't know these outside contractors pattern. 3) Since external contractor relies on parts delivered to our house by a courier service when Joe or I was not present at my home, no one was really in charge of inventory control. There were a couple of occasions the external contractor could not find the parts to be installed on the day they showed up. I will hire Joe again for sure, but Joe and I have to come up with a better way to receive items, identify them, and provide them to contractors accurately. Perhaps, shipping all items to Joe's attention can be a solution to avoid the confusion. [Conclusion] I will hire Joe for any project we will perform for our house. His craftsmanship and personal attention I received are addictive. I also learned how I could work with him; perhaps he knows me more too. I hope this review will lead to creating happier customers like me."