Get matched with top foundation drain installation pros in Nahant, MA

"Just had ours put in, and it looks great. Our installation team ( Lenny, Terrence, and Manny ) were on time, friendly, hard working and meticulous. Lenny took time to explain things when I popped down and was very patient with questions while working incredibly hard. We have friends who literally live in a swamp who had Busy Dog a couple years ago and their system has worked perfectly. They were getting water in their basement several times a year-- now NOTHING. And I love the technology innovations by this company, the quality of the materials is top notch. Salesman Mike worked with us to set up the construction, he and their engineer came out several times to make sure they understood our tricky set up and worked to get the timing right for timing that worked for us"

"Over charged my father for a backwater valve repair gave him an invoice with no specific breakdown on the job that was done. Had to request for a breakdown invoice Charged him $4k for a 4 hour job that was not done properly as the basement re flooded again. Gave me a run around for 3 weeks to get a breakdown on the invoice. As you can see from the screenshot.poor work Watch out for these guys. They don’t get the job done and they overcharge. We had to also pay for their the permits they were suppose to already have. And also pay for the rental truck and fuel! Second image is from the basement re flooded again after work was done"

"Perfect, Erick fixed the problem and was a pleasure to deal with. Also cleaned up perfectly!"

"Worked quickly and did a great job!"

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"10/10 recommend! Communication was excellent and their creative take on maximizing the space made the biggest difference! Looking forward to working with them again in the near future."

"Jeff and his team did a fantastic job on our bathroom renovation. The work was of very high quality, and Jeff was very responsive from the initial scoping to the final walk throughs and everything in between. Would certainly recommend Jeff, especially for renovations in older, historical homes that require precision and care. Thank you Jeff!"

"In 2021, I hired Eric to fix a water leak in my basement. I paid approximately $8000. Three months after the work was done, there was leaking again. He came over and told me that this was a different leak. After I saved up enough money, I was referred to an expert in basement leaks/foundations. He came over and completed the work. When he was doing the work, he proactively asked me who did the work previously. He said he was clearly not done by someone with knowledge of foundations. I have tried to resolve with Eric. At a minimum, I deserve a refund"

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."