Get matched with top chimney cap pros in Methuen, MA

"I'd definitely recommend Horizon Chimney Services for the following reasons: 1) Responsiveness and follow up to my Angie's List inquiry 2) Appointment confirmation call and flexibility with scheduling service 3)Brad was a true professional and assessed my damper that 2 companies recommend I replace and little did I know it was the way I was opening it that was causing issues. 4)Cleaned furnace flu thoroughly/neatly and showed pics"

"All projects encounter unexpected challenges, such as when installing chimney dampers on a roof in the winter season. Having a Team committed to resolving issues and ensuring total customer satisfaction makes all the difference. Scott, Rania and their Team were honest, fair, knowledgable and professional. Paid for a service and got it. Above all, they made the experience enjoyable. A rarity in today's world, when most contractors feel like they're doing you a favor just by showing up. Thank you , Team Chimney Chap."

"These guys cared! through any obstacle that occurred a solution was quickly found to satisfy all!! Clean neat and respectful must be the motto of 5 Star. I highly recommend Jeff and his guy Sean. I had a chimney liner installed in my older home and they took care to leave it better than they found it. Some pointing was done as well at the top of the chimney that needed fix. I now look up with pride once again knowing the guys set me up for the next season change !"

"Installation went fine until I noticed several weeks later that it was harder to keep house warm and there was significant draft by the woodstove insert. I went outside and looked at the chimney cap installed by Kevin Fredrickson and noticed it was off center of the chimney and the base of the cap was only covering 2/3rds of the opening and no insulation was placed around the liner so heat was funneling right up the chimney and outside.  I contacted Kevin and he responded within a few days and agreed to take a look.  When he arrived he didn't have the tools or ability to fix the cap due to snow so he stuffed insulation around the chimney liner from inside the house to keep the drafts down and stated he would be back in spring to fix the cap.  As of June 1, 2015 he hadn't contacted me or arrived to fix the cap so I tried to contact Kevin Fredrickson but got no response.  As of 10/9/2015  (the date of this review) Kevin had not contacted me or made any attempts to properly attach the chimney cap installed by Integrity Chimney Services LLC.

On Friday October 16, 2015 Kevin stopped by and properly attached chimney cap to chimney and corrected the issue."

"My wife and I hired Jason approximately two years ago to repoint our chimney and replace some bricks that he assessed as problematic before adding a screen porch onto our house (the chimney runs through the porch). This is not an inexpensive job. We also brought Jason back to add new lead flashing to the chimney when the porch was being built. After the screen porch was added, we noticed several leaks in the porch roof coming from the chimney area. We originally thought the leaks were due to a step-flashing issue. The contractor who built the porch was extremely responsive and assessed the roof and step-flashing and was unable to determine a leak due to a roofing issue. As the screen porch made it easier to access the upper part of the chimney, I went up on the roof and it was evident that Jason missed repointing several joints and despite sealing the chimney we had moss growing out of many joints. We subsequently noticed the roof on the older part of our house was failing and we ended up doing an entire roof replacement. Before the new roof, we had Jason come back out to fix some of the joints he missed. He was extremely difficult to get in touch with. We had to get in touch with him through the contractor who built the screen porch. He promised to come back and seal those joints which he never did. After the new roof, new ice and water, and new step-flashing around the chimney, we still had the leaks. The new roofer ran several hose tests and determined we had a problem with the chimney. After reinspecting, it was obvious that many joints still lacked sufficient mortar repair. We have kept Jason informed throughout the process, but he never returns our e-mails and is completely unresponsive. I spent hours on the roof myself sealing joints, adding mortar, and then resealing the entire chimney. The chimney has not leaked again since my work. Here are Jason’s own written words that he has not honored, “Yes I garuntee (sic) all my work with a ten year warranty. And again the estimate is as if I were approaching my own home so the idea is you don’t need to worry about your chimney again other than cleaning the flues.” In short, we trusted Jason with an expensive job and when we had an issue, he was entirely unresponsive. We even gave Jason an opportunity to respond to this review before posting. He did not respond. We are giving Jason three stars to be fair as we believe he did a relatively good job on the lower portion of our chimney. Moreover, our situation seemed to be a difficult situation to assess. However, our experience is that Jason will not respond if you have an issue, and the upper portion of our chimney was poorly done. Additionally, as the expert, it was Jason’s job to properly assess our chimney. We should not have had to do any of the work ourselves (or paid for additional materials), and Jason should have given the same level of detail to the upper third of our chimney as the lower third. It is worth noting that Jason was very good at communicating when he was bidding the job and throughout the job. If you hire Jason and have a problem with his work, you should likely not expect a response or remedy from him."

Certified Chimney experts for over 10yrs. We can have the knowledge and experience to handle your chimney maintenance. Call us today at 978-320-7778 for an immediate response.\n\nQuality work at a Quality price.

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

"Called 3 chimney sweep/repair companies. Aaron's 2-man crew was the only 1 to visit premises to provide estimate. When I found a discount on their website they reduced the estimate without a hassle. Work was done within an hour at the date/time specified. Mark invited me to inspect the work before we finalized payment and receipt."

"Our chimney needed to be rebuilt from the roof up. We called Carl for an estimate and he sent someone out who gave a free verbal estimate of $1300.00. We scheduled the work and were told they would come out to do the project as soon as they could, as there were other projects ahead of us. The work was completed during three consecutive days by the same gentleman who came out the first time to give the verbal estimate. On the third day, when the work was completed, Carl's worker stated he would be collecting a check from us that day. He then asked what we were quoted on the formal estimate from the company. This came as a complete surprise to us as the only estimate we had ever received was the free, verbal estimate when he first visited our home. He then told my husband he was under the impression the total for the work came to $1800.00 and then he called Carl to confirm. Because of the miscommunication, Carl agreed to charge us $1350.00. This was a positive aspect in our dealings with the company, although they could have been more communicative and clear regarding a formal estimate in the first place. After the work was done, we noticed a lot of debris on our roof, including broken bricks and mortar from the old chimney. We also noticed that a large piece of mortar/cement had been left under our back deck as well as had been spread over parts of our foundation. We are assuming this was extra and the worker was trying to dispose of it. We also never received a receipt for the work. We should have asked for one when we gave him the check, but we were going out of town and were in a rush. Therefore, my husband called Carl multiple times the next week. Carl never answered his phone and his voicemail box was full every single time. My husband also sent an e-mail to the address listed on the company's website, detailing our concerns: 1) no receipt, 2) debris on the roof, and 3) a free cleaning of the chimney which had been part of a verbal agreement -- and my husband never heard back. Due to their unresponsiveness and the mess that was left at our home, we have given up on contacting this company and will be using a different company for any further chimney repairs or cleanings in the future."

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