Five Star Ventilation

Excellent work

Quick and good price

We hired 5 Star Chimney Service in 2023 to fix a persistent leak coming through our chimney. Despite spending $7,200 and scheduling seven follow-up visits, the issue remains unresolved as of May 2025. Water still leaks into our daughter?s bedroom. The company tried to blame our roof and solar panels, but water is clearly dripping from the bricks, which are cracking and flaking. The crown?originally repaired by 5 Star?has already failed. Three independent professionals (a chimney sweep, roofer, and mason) confirmed the repairs were substandard and improperly done and that the chimney is waterlogged and still the main issue. Despite claims of honoring their warranty, 5 Star has not provided a long-term fix. We?ve hired legal counsel to pursue a refund and will need to pay a new contractor to redo the work. We would NOT recommend this company.

I had them out in 2018 to replace a wood stove flue. I was given a lifetime warranty on all stainless steel parts and labor. No where in the paper work did it say I must use them to service my wood stove. The Stainless Steel Tee failed this year, and when I called in a warranty claim I was yelled at and told that my warranty was void because I did not use them for service. They seemed to only want to hang up on me and get out of fixing the faulty product they sold me. They do not stand behind their work; look elsewhere.

Very easy to deal with. Direct and honest. Very professional and knowledgeable. Also, prompt and on time.

Joey and Sean from Five Star Chimney are top-notch professionals. They came out to fix my fireplace, and not only did they deliver exceptional service, but their pricing was also unbeatable. I will definitely do business with them again in the future. Dont hesitate to hire these guys their outstanding portfolio speaks for itself. Truly a five-star experience!

Thorough inspection. Good explanation of details. Excellent work. Good report on all the occurred.

Called about my Chimney cap blowing off. They responded by phone in minutes. Fixed old cap and reinstalled within 24 hours. Very affordable. Would recommend to anyone.

Very professional. A pleasant experience.

no

Great experience! They came out for an estimate and did the work in the same day. Very fair price, and they definitely know what they’re doing.

Joey and Juwan were efficient, respectful and communicated well-- explaining what was to be done. Good work.

great work,very good explaining step by step on work done with pictures. Would hire again for future work.

did not protect the living room from soot during the cleaning so a few dark spots were left. But they did good work and were reasonably priced so I would definitely use them again.

Very professional. On time quick, efficient and neat. A Pleasant experience.

Took the time to explain everything and really cared about my experience. Five stars.

Very helpful

On time, fixed my problem, reasonable price

Quick quality work

Very professional. Did the work and cleaned up after they were done

I feel this company was very good and staff pleasant. They cleaned, re-lined a flu, capped 3, and fixed a few brick, retipping that area. Great work but the price was steep.

They are pros, we worked with two teams, both were outstanding.

Jimmy and Mike were at my house for almost an hour to do a thorough inspection in order to put together an appropriate quote for the proposed work. Mike explained everything clearly. This all helped ensure no surprises for any of us. The work was completed carefully and professionally a few days later.

Professional, on time, great value!

We were aware of a problem with our chimney and contacted 5 Star. Sean and Marcos came out the next day, did a thorough inspection, took pictures of the problems they identified and explained what needed to be done, and completed the work that same day. They were very professional, courteous, and charged a fair price.