Get matched with top chimney cap pros in Derry, NH

"My wife and I hired Jason approximately two years ago to repoint our chimney and replace some bricks that he assessed as problematic before adding a screen porch onto our house (the chimney runs through the porch). This is not an inexpensive job. We also brought Jason back to add new lead flashing to the chimney when the porch was being built. After the screen porch was added, we noticed several leaks in the porch roof coming from the chimney area. We originally thought the leaks were due to a step-flashing issue. The contractor who built the porch was extremely responsive and assessed the roof and step-flashing and was unable to determine a leak due to a roofing issue. As the screen porch made it easier to access the upper part of the chimney, I went up on the roof and it was evident that Jason missed repointing several joints and despite sealing the chimney we had moss growing out of many joints. We subsequently noticed the roof on the older part of our house was failing and we ended up doing an entire roof replacement. Before the new roof, we had Jason come back out to fix some of the joints he missed. He was extremely difficult to get in touch with. We had to get in touch with him through the contractor who built the screen porch. He promised to come back and seal those joints which he never did. After the new roof, new ice and water, and new step-flashing around the chimney, we still had the leaks. The new roofer ran several hose tests and determined we had a problem with the chimney. After reinspecting, it was obvious that many joints still lacked sufficient mortar repair. We have kept Jason informed throughout the process, but he never returns our e-mails and is completely unresponsive. I spent hours on the roof myself sealing joints, adding mortar, and then resealing the entire chimney. The chimney has not leaked again since my work. Here are Jason’s own written words that he has not honored, “Yes I garuntee (sic) all my work with a ten year warranty. And again the estimate is as if I were approaching my own home so the idea is you don’t need to worry about your chimney again other than cleaning the flues.” In short, we trusted Jason with an expensive job and when we had an issue, he was entirely unresponsive. We even gave Jason an opportunity to respond to this review before posting. He did not respond. We are giving Jason three stars to be fair as we believe he did a relatively good job on the lower portion of our chimney. Moreover, our situation seemed to be a difficult situation to assess. However, our experience is that Jason will not respond if you have an issue, and the upper portion of our chimney was poorly done. Additionally, as the expert, it was Jason’s job to properly assess our chimney. We should not have had to do any of the work ourselves (or paid for additional materials), and Jason should have given the same level of detail to the upper third of our chimney as the lower third. It is worth noting that Jason was very good at communicating when he was bidding the job and throughout the job. If you hire Jason and have a problem with his work, you should likely not expect a response or remedy from him."

"The workers were very professional. They arrived on time, performed the service requested, communicated their findings and charged the agreed upon price."

"Chimney work was outstanding from this company! So happy with the out come ,very professional workers& glad they got the job done as fast as they did.Thanks again J& G chimney specialists."

"It was wonderful. They were quick and efficient. They were very nice and polite. They were professional."

"The job went very well Edwin was on time well mannered and got straight to work. Now I am venting Properly thanks to e-z vent I can sleep well at night"

"Superior was referred by friends. The salesman was knowledgeable, thorough and clear in his assessment, the crew focused, efficient and did nice job in extremely cold, windy weather. Dan Wilkins, our salesman, assured us that our friends would receive a g/c to The Cheesecake Factory for the referral.. After 4 reminder calls to Robin, I gave up. Obviously, there would be "no thank you for your business" g/c Several months later I called for additional gutters to be installed, Again no response. Last Monday, we removed some insulation on the underside of the roof, and were unnerved to discover soaking wet boards. Afraid that there might be a leak, we placed a frantic call to Superior and were told it would go immediately upstairs to Operations. No response. Our call on Tuesday said someone would be out right away. Still nothing. Disappointing at best. No follow up indicates that that new business is the only motivation for this company."

"Everything went very smoothly from beginning to end and I would recommend him to anyone in need of roofing services.

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"Diagnosed problem correctly and repaired fully. Found second large crack in foundation as first crack was being repaired. Also sealed and repaired water access outside the house. High price but great work."

"Bruce was very professional and friendly. He removed the cement from the steps in front of my house and replaced them with slate and brick to match my house and roof. I get lots of compliments on it! He gave me a very good price."

Kingswood Masonry & Roofing — Over 40 Years of Experience\nMaking your home look its best is easy when you call Kingswood Masonry & Roofing. You can depend on us for a wide variety of services, including chimneys, roofing, siding, gutters, and more. We bring more than 40 years of experience to every project, and your estimate is free! Call Kingswood Masonry & Roofing today!\n\n\nKingswoodma.com