Get matched with top sump pump installation pros in Ipswich, MA

"Jeff is amazing! I have called Jeff on many occasions and he has always come to my rescue. Whether it was heating, A/C, water heater replacement, plumbing, sump pump replacement, Jeff's experience and knowledge was always spot on. I am grateful to have met him and would highly recommend him. Jeff is a true professional. He will always call you back. He explains everything to you and is very responsive. He cares about his customers. Thank you, Jeff! Jacqueline, Revere, MA."

"The people at Well Water Connection dug my well, installed my pump and service my pump twice a year. I am very happy with the service and system to date. They communicate well, they are responsive to my questions and their products look like they have been professionally installed. Billing is easy and straightforward. Staff is friendly (in the New England way) and courteous. They were recommended by a neighbor and I have recommend them to others."

"Rob is a man of his word. He provided us a quote for the work to be done to convert from oil to natural gas in a very open and honest way and he honored it fully. His approach is non-BS and he did everything he said in would on the date and within the timeframe he provided upfront. Rob is punctual, professional, and brilliant with his approach, vision, and equipment. He even came back after the work was done to paint the outside pipe. Nice touch! Would recommend Rob to anyone and would definitely hire him again."

"They advice, and had all our questions answered on sensible and affordable options. Very knowledgeable, prompt, polite, efficient, and thorough team! We are happy with their waterproofing services in our basement (fast sump pump and a grate trench with a discharge line that goes 15 feet to the outside bubbler) as well as crawl space shield installed under our addition. It works well, and Pioneer checked a month later and a year after for inspection and cleaning. A+ work and workers."

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Went extremely well. Jeff told me the options and talked me through each of them. Once decision was made, he scheduled everything and was done within a week. Removed old oil burner and tank. Installed new Rinnai combi unit, so now there was more room in basement for my clutter. He went above and beyond. Did such a good job, we hired him to redo our bathroom and received the same, excellent work. We will be keeping him on our speed dial for any other work that we will be doing in the future."

"Requested a quote. Site visit was performed and all questions were answered. AvanataPure Water Treatment System was installed. Backwash water drain was rerouted to gravel area instead of septic system, to meet new requirements. Work was well done. The copper piping work was like a work of art. The new system is much easier to work with than the 19 year old technology."

"Matt came out and re piped our cast iron plumbing drainage system. He also had to re vent some things because it wasn’t up to code. He was informative, professional, and had competitive pricing. We are amazed with how it looks now!"

"Excellent service. I had a sump pump system put in 10 years ago by Rescon. Never had any problems with it, worked great. This weekend with all the rain the pump stopped working. I called there emergency line and a service technician called me back in less than an hour. They were at my house in less the 2 hours fixing my pump. They did charge me an emergency dispatch fee for the service call but I guess that s expected on a weekend. Overall it was excellent service and I am very happy I chose this company."

"This was an emergency service call. Main water supply pipe from street to our house had failed. They responded to call within 45 minutes, evaluated issue, gave us price, Within another half hour equipment showed up. Staff was friendly professional and efficient. Start to finish from initial phone call to replaced main with running water re-established was just over 4 hours. Really impressive company with great customer service. Thank you!"