Get matched with top gas log pros in Charlestown, MA

"Once again, Vinny was excellent. Was honest and upfront with me about the work that needed to be completed. Would hire again."

"4/5"

"one of the most reliable, HONEST, helpful and thoughtful repair persons it has been my privilege to have met. if he can do the work you need to get done, you won’t be disappointed! he’s the real deal!"

"This pro did an outstanding job at a very reasonable price. And they showed up when they said they would! They reset my front walk and it now looks like it is brand new. I would certainly recommend hiring this pro. You will not be disappointed!"

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."

"Made an appointment by clicking a link on Facebook. It was very convenient and easy to use. Steve im'd me right back to confirm the appointment. He was a bit late, but had im'd me 1st thing in the morning to let me know. he diagnosed the issue in 5 minutes and fixed the issue. He cleaned the unit, tested for carbon monoxide, picked up his equipment, and was gone within an hour."

"I had tried to bleed the air out of my hot water baseboard system, and apparently have no idea what I'm doing and overpressurize my system to the point it popped the gauge off and stopped working. Called John, and he was there in short time, fixed all the damage I cause, actually taught me how to do things right, and was very fair about price. It's not often you find a plumber that responds, arrives quickly, does a great job, and is honest about price and helps you understand your system, even if it means that's less calls for his service. I would recommend him to anyone, and is the only plumber I'll call."