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Titan Plumbing & Heating

Founded 2003 • With Angi since October 2005

4.5

(686) Verified Reviews

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Business Details

Phone Number

Address

1445 Main St # 27

Tewksbury, MA 01876

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Description

Welcome to Titan Plumbing & Heating. Titan Plumbing maintains a loyal, experienced expert staff of heating technicians, plumbing technicians, and office managers. Our company motto is to treat each client with the utmost respect and courtesy, including being prompt and thorough when responding to

Verified Reviews

A few reviews for this pro...
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Jason M.
5.0
04/09/2019
They cleared a clog in the gas line to the fireplace and got it working again fast.
Description of Work
Getting a gas fireplace working again
Category
fireplaces, gas logs, gas leak repair
Takeshi T.
1.0
04/26/2017
After moving into our house, we used Titan's angie's list coupon for A/C inspections. Chris, the inspector/sales guy, found black mold. From the start, Chris used strange/hardball tactics (e.g. not willing to give us a price initially), but the weather forecast was for hot days ahead, and it was the weekend, so we opted to go with Titan. They installed the unit - the installation guys were pretty professional, but the duct cleaning guys left a mess all over. The unit came with a yearly inspection included, so the following year, we had Chris come do the inspection. The other A/C system apparently had some mold too. My wife was there and she said Chris put a lot of pressure on her to buy a premium support package for that unit in order to get a discount on a new system. When I got home and found out about it, I immediately tried to contact Titan, both Chris directly and the office, for a refund b/c this latest incident was the last straw. I tried contacting them multiple times and never received a response. Fast-forward to today when I have another company out inspecting my A/Cs. The technician said that the guys who installed the main AC did a poor job - the drain pipes have no auto-kill switches for leaks, one drain pipe travels down and then back up, thus trapping water in it (which could freeze and bust during the winter.) All in all, a terrible experience, so I recommend you not use this company for any A/C services (I cant comment on their plumbing team.)
Description of Work
Needed a full replacement A/C system
Category
heating & air conditioning/hvac
Brian L.
5.0
04/17/2017
I had Titan replace a furnace, a main stack pipe and re-pipe another furnace. They were clean and reliable and fixed the issues I had. They also took care of a couple other issues they noticed as a courtesy. When the town inspector arrived, he complimented their professional job. I would recommend.
Description of Work
I had Titan replace a furnace, a main stack pipe and re-pipe another furnace. They were clean and reliable and fixed the issues I had. They also took care of a couple other issues they noticed as a courtesy. When the town inspector arrived, he complimented their professional job. I would recommend.
Category
plumbing
Maureen M.
2.0
02/24/2017
I called Titan to let them know what the city said and asked for suggestions on how to fix the problem. I made multiple follow up calls. Each time the office promised I would receive a callback from the owner but I never have. Given the lack of response, the inability to properly diagnose the problem and the unwillingness to correct a situation they caused, I can't recommend them for any type of job.
Description of Work
Titan responded quickly when I paid them thousands of dollars for a project. When it turned out their fix was faulty, they disappeared. In 2013, at Titan's recommendation, I had them replace the pipe between my house and the city sewer to eliminate a blockage caused by tree roots. Titan promised the new PVC pipe would prevent the problem from recurring. But, the problem reappeared in February, 2016, and again in December of 2016. I paid for Titan to put a camera down the line and they told me (but did not show me) the problem was tree roots entering on the city side of the connection. The blockage occurred again in January, 2017. Titan again told me the issue was on the city's side and I contacted the city. The city came out the next day, put a camera down the line and showed me that several sections of the old pipe (about 9ft) had never been replaced by Titan. These sections of pipe were now filled with tree roots.
Category
plumbing
Charles H.
5.0
01/11/2017
I was very happy with them. I don’t have anything to compare the price to. Just one person came out to do the work.
Description of Work
It was just cleaning, adjusting, normal yearly maintenance.
Category
heating & air conditioning/hvac
Charles H.
5.0
01/11/2017
The cost was part of the whole package with the contract. I am happy with it. The experience was fine. They did a good job and that was it. They left the are looking fine.
Description of Work
They installed a new unit.
Category
heating & air conditioning/hvac
Charles H.
5.0
01/11/2017
I am very happy with them. It’s an “A” for any of their service.
Description of Work
They replaced a component. They installed everything also.
Category
heating & air conditioning/hvac
John S.
3.0
12/27/2016
I purchased a deal from them last year for $99. I hired them again this year to do the same service, on my own, outside of an Angie's List deal. The provider showed up without the materials needed to do the full service. My neighbor had the necessary supplies needed to continue the service, therefore the provider used those. I did not find the service to be good this time around, as I did last year.
Description of Work
They did a Gas Log Fireplace Tune-Up and Cleaning.
Category
gas logs
William D.
3.0
12/07/2016
We had a great experience with Titan in the past on a medium-size project, so we contacted them again for a small job. They just never responded to us. We contacted them through an Angie's List message and by phone. It has been about three weeks since our initial contact.
Description of Work
Small outdoor plumbing work
Category
plumbing
William D.
3.0
12/07/2016
We probably will not choose to call them again.
Description of Work
We had a great experience working with Titan in the past so we contacted them again for a small job. They just never responded. We contacted them through an Angie's List email and also a phone call (left a message on their machine).
Category
plumbing
June M.
5.0
11/29/2016
They supplyed the equipment and replaced it. I would give them an "A" all across the board. I did use them again to replace another furnace.
Description of Work
The replaced furnace.
Category
heating & air conditioning/hvac
Terence L.
5.0
11/17/2016
They were good. They tuned up the gas stove and inspected it and found the problem. Nice, efficient and punctual. They came quite a distance. Their report was informative, explained what was right and what was wrong.
Description of Work
Tuned up gas stove
Category
plumbing
Nelson S.
4.0
09/15/2016
This went fine. They were not completely thorough and they didn’t give me a thorough report. My AC was up all summer and they seem to be quick.
Description of Work
.
Category
heating & air conditioning/hvac
Ann N.
1.0
09/12/2016
I will never, ever had Titan Plumbing come to my home again. The technician was pretty sarcastic and seemed more interested in selling additional services, rather than completing the work we had agreed upon. I had previously hired Titan to complete some shower faucet work. The same technician who did that work showed up to complete the gas fireplace work. The technician had taken a Hansgrohe shower head without my permission when he previously did work. I mentioned this to him and he became sheepish on me. However, he still tried to sell me additional services. I eventually had a different company come out, Yankee Fireplace, who looked at my fireplace and said Titan basically didn't do anything. The pilot and pipe were still dirty on my fireplace along with other components.
Description of Work
Gas Log Fireplace Tune-Up and Cleaning, Plus a Plumbing and Gas Heating Inspection.
Category
gas logs
John S.
5.0
07/26/2016
The company was excellent and very professional. They were very technically skilled especially with the remote controls. We have area and oriental rugs; so, we appreciated that they were very neat and clean. It was definitely worth the money.
Description of Work
Purchsed Big Deal: Gas Log Fireplace Tune-Up and Cleaning, Plus a Plumbing and Gas Heating Inspection
Category
gas logs
PHILIP L.
5.0
04/05/2016
Tech arrived on time and provided excellent service. The pilot light always used to blow out but since the repair it's worked flawlessly.
Description of Work
Inspected and tuned up gas fireplace log.
Category
plumbing, fireplaces
Elizabeth D.
5.0
02/23/2016
tradesman was very professional
Description of Work
cleaned gas fireplace
Category
chimney sweep, plumbing, fireplaces
DEEPTO C.
5.0
02/14/2016
Replaced an old (1889) 12-foot cast-iron drain stack from ground floor to basement. Originally replaced with PVC, but this turned out to be noisier than expected. On request, they came back and replaced the PVC with new cast iron, before we closed up the wall. The work took a few weeks to schedule, but Tony and Dan were professional, courteous, and fast once the work began. I would definitely use them again.
Description of Work
Replaced cast-iron drain stack from ground-floor to basement
Category
plumbing

Service Provider Response

Thank you very much for taking the time to give us a great review. We truly appreciate it! Best Wishes, Team Titan
Patrick G.
5.0
02/11/2016
I didn't pay extra. I would use them again.
Description of Work
I purchased a big deal from them for a gas log fireplace tune-up.
Category
fireplaces, gas logs

Service Provider Response

Thank you for the grade & review, greatly appreciated! Best Wishes, Team Titan
JAMES S.
5.0
01/28/2016
Very smooth, start & finish excellent communication with scheduling on time & efficient.
Description of Work
Diagnosed problem, replaced damper.
Category
plumbing

Service Provider Response

We appreciate the great grades, and awesome reviews! Best Wishes, Team Titan
Nicole N.
5.0
01/17/2016
It went very well. Chris taught me a lot about the unit and gave me routine maintanence and safety advice. Chris also looked at a plumbing issue for me and gave me an estimate to fix that as well.
Description of Work
Chris assessed my heating unit. The unit was very difficult to access since it was up high and in a tight space but Chris was able to do it. He gave me a few explainations of what the problem might be and luckily it ended up being one of the inexpensive reasons. He was able to clean a particular part and that fixed the issue.
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

We truly appreciate you taking the time to give us such a great review! We hop to hear from you for any of your future plumbing/heating needs! Best Wishes, Team Titan
Rick K.
4.0
01/08/2016
I wasn't home when they did the service. It took a while. They were busy. It took like a month to get them in here but they came when they said they were going to come. They performed service. They said everything was in good shape. It was all fine. He opened and looked at it. That was about it. He didn't do much but he said everything was looking okay. I'd give them a B because of the time that it took. That was okay. I got a good deal and they checked my furnace which I wanted them to do. I'm satisfied. They were there when they said they were going to be there. I'd tell other people that they did check my furnace for a good price.
Description of Work
I purchased a big deal for Titan Plumbing & Heating.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for the review! Best Wishes, TeamTitan
Kristy K.
5.0
12/18/2015
Contractor showed up on time and performed the cleaning and inspection promptly and without trouble.
Description of Work
Gas boiler cleaning and inspection
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

We appreciate the review and great grades, thank you!! Best Wishes, Team Titan
Barbara F.
5.0
12/01/2015
I got a lesson on how to start the fireplace should the pilot go out. The technician was very thorough and knowledgeable.
Description of Work
The technician inspected the gas log fireplace, cleaned it and did a tune-up. He also checked the plumbing and the heating system for the house.
Category
chimney sweep, heating & air conditioning/hvac, plumbing, fireplaces, gas logs

Service Provider Response

Thank you for taking your time write such a positive review, it is greatly appreciated! Team Titan
Benjamin S.
5.0
11/25/2015
Fine - he was thorough, professional, and cleaned everything up nicely.
Description of Work
Gas fireplace inspection & cleaning.
Category
chimney sweep, plumbing, fireplaces

Service Provider Response

We appreciate the grades and review, thank you! Team Titan

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    Offers Coupon

    Plumbing
    Heating and Air Conditioning
    Fireplaces
    Gas Logs
    Sewer Cleaning
    Drain Cleaning
    Water Heaters
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    5%
    Warranties
    Ask for details

    Services Offered

    Residential: Air Conditioning, Gas Heating Systems & Repairs, Forced Hot Air & Steam Systems, Forced Hot Water Water Heaters – Gas,Tankless, & Indirect Water Heaters Gas Fitting, Appliance Installations, Bathroom Fixture Installations, Faucet Repairs, Garbage Disposals, Toilet Install & Repairs, Remodeling & Construction, Pipe Thawing, Main Line Camera & Locator, Leak Detection, Service & Repairs

    Services Not Offered

    Oil Heating, Duct work installation. Commercial units.

    Frequently Asked Questions & Answers about Titan Plumbing & Heating

    How is Titan Plumbing & Heating overall rated?

    Titan Plumbing & Heating is currently rated 4.6 overall out of 5.

    What days are Titan Plumbing & Heating open?

    Titan Plumbing & Heating is open:

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    What payment options does Titan Plumbing & Heating provide

    Titan Plumbing & Heating accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Titan Plumbing & Heating offer free estimates?

    Ask Titan Plumbing & Heating for details on free project estimates.

    Does Titan Plumbing & Heating offer eco-friendly accreditations?

    Yes, Titan Plumbing & Heating offers eco-friendly accreditations.

    Does Titan Plumbing & Heating offer a senior discount?

    No, Titan Plumbing & Heating does not offer a senior discount.

    Are warranties offered by Titan Plumbing & Heating?

    No, Titan Plumbing & Heating does not offer warranties.

    What services does Titan Plumbing & Heating offer?

    Titan Plumbing & Heating offers the following services: Residential: Air Conditioning, Gas Heating Systems & Repairs, Forced Hot Air & Steam Systems, Forced Hot Water Water Heaters – Gas,Tankless, & Indirect Water Heaters Gas Fitting, Appliance Installations, Bathroom Fixture Installations, Faucet Repairs, Garbage Disposals, Toilet Install & Repairs, Remodeling & Construction, Pipe Thawing, Main Line Camera & Locator, Leak Detection, Service & Repairs

    Are there any services Titan Plumbing & Heating does not offer?

    Oil Heating, Duct work installation. Commercial units.