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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Outstanding team"

"Phillip and his team at Perfect Circle Construction did a great job! The pipe to my outside faucet kept bursting when it got too cold and my dining room door leaked water into my basement. Phillip was able to diagnose the problem pretty quick. The flashing around the door was bad causing wall and door frame damage that needed replacing. The water getting in caused the insolation to get damp and freeze. Then the CPVC pipe would burst. He walked us through the pricing of repairs and added recommendations to help keep costs down. Work was done in a week after receiving the door and the replacement door is a dream to use. Phillip and team were professional throughout and had open communications. With repairs to the walls, faucet pipe, and door, my basement is now warmer and I don't have water everywhere! So far we've survived single digit temps without issue! I would hire Perfect Circle Construction again if the need arose. Thank you for a job well done!"

"Fast and thorough. They also removed stumps. A few roots were missed and they did not hesitate to come out immediately to remove what was missed. I highly recommend!"

"Hired them to pour a concrete pad. Pad was poured 2 months ago, & the quote included removing the forms as well as putting the dirt back around the pad. I've been told repeatedly that they would come back & finish, still haven't come back after 2 months. Texts & phone calls are ignored."

"Great job"

"Work done was performed conscientiously. "

"Fine. Also had a bathroom updated."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"Wayne did a timely job giving us an estimate, showing up when he promised and performed what I considered an “above average” job on quality. We were very satisfied!"