Tiger Fence Co

Do not use this company! I wish I had done more research before I hired them to take down my fence and replace it. The original fence was old, but it was definitely better than what they have done. When I first contacted Tiger Fencing for an estimate, the lady was very friendly. They came quickly and communicated that day with an estimate. I signed the contract which stated the day that the work was supposed to begin. Once the contract was signed, all communication stopped. The day that they were supposed to begin got closer and closer, and I didn't hear anything. I tried to contact them, but there was no communication. I should have canceled the job and gotten my deposit back when they didn't start on time. Unfortunately, I was polite and understanding. I never knew when they were coming to work or who they were sending There was absolutely NO communication. People would randomly show up to work, and then no one would come again for days. It was difficult to get any idea on when the job would be completed. The day they finally came to complete the job was my son's birthday. We already had a full day planned, and I wasn't home. When they "finished", suddenly I was being bombarded with messages and calls about submitting my final payment. I stated that I would be happy to pay once I was home and saw that the job was completed to my satisfaction; however, I would not be home until much later in the evening. Apparently that was not an acceptable answer. I continue to be harassed. The owner, Taylor, who had never communicated with me before and hadn't come to oversee the work, began sending some very unkind messages about how I needed to go ahead and pay. I reiterated that I wanted to see that the work was completed to my satisfaction. When I got home it was already dark out and it was later in the evening. The first thing that I noticed was that the old fence had not been cleaned up. There was still a large mess. When I let them know that I wouldn't pay until the old fence was cleaned up (I didn't consider the job completed), they told me that they were planning on coming that evening to get it cleaned up. It was dark so it was very difficult to actually see the fence, but I immediately noticed that there were several split boards. When Taylor came, he was very rude. He told me that I had forced those men away from their families to clean up my yard. (So apparently they weren't planning on coming to clean up the fence...) He stated that he has put up tons of fences, and has never had an unhappy customer. He was so unkind that he had me in tears. He said they would replace the boards, but my expectations were too high and that we had to pay that day. In hindsight, I shouldn't have let him bully me into paying at that moment. It has been 6 months, and the fence looks horrible! I was actually contacted after the job was completed by another neighbor, who also had a very bad experience with Tiger Fencing. we have several warped and broken fence boards. I hope I can help someone else avoid this situation.

I know their new to fencing business so I wasn't expecting much and they even recomend not to hire them which i should have listen to the owner (taylor hudnall) but was definitely disappointed with the job. Tiger fencing co. Would come out on the first day to take out the previous fence, then would take multiple weeks to come out and do the fence. Always have excuse why they are not able to come out and do the fence. (Photo attached). They said they have 30 other clients that's why they are too busy for us. There is warranty (photo attached) but only for $500 or less repairs and only weather, natural disasters, acts of God, other natural related damages, misuse, alterations. In other words, it's useless.

Customer service was great. The work they did to our fence was great. The price was also great.

Very disappointing. Hired Tiger Fencing to do a simple project of tearing out an old fence and installing a new one. They failed to follow procedures required by law before beginning like calling 811 and cut through my metronet cable almost immediately. Confident they also never obtained a permit as they have ignored my request to furnish one. They failed to follow the property line and somehow constructed the new fence over my neighbor’s landscaping. They failed to construct the fence as outlined/required by Kentucky Building Code in regards to footings and frost protection to the point I was able to pull almost every post out by hand with very little effort. Half of the planks were nailed with the end sitting on the ground, meaning they would quickly absorb moisture and rot. All of which means they either don't know really know how to install a fence or they don’t care. I’m not sure which is worse for a “professional” fencing company that claims to be “the best in the business.” They left the old fence stacked in a dangerous pile in my front lawn for over a week before hauling it off. When I expressed concerns with the owner over the phone, he was condescending, said I was being “nitpicky,” and refused to come see anything for himself. When I expressed reservations about letting his crew finish, I was cussed. When I expressed that I did not see a way forward without them starting over completely, I was lied to by other employees about the depth of the posts, many of which turned out to be only around 12 inches deep. They of course made sure to offer to fix everything so they could cite breach of contract and keep my $1700 deposit when I refused to let them finish. I have asked for my money back hoping that a company claiming their top priority to be their client’s satisfaction would have the integrity to return it. Not surprisingly, they refused.

If you are looking for a hard working and knowledgable team, Tiger fencing is the way to go. My husband and I just started a home Reno and we will be asking them to come back.

They was very good and professional. I would recommend to anyone

Made sure everything was what I wanted. I will hire them again

Horrible Experience, Dishonest, and Unprofessional As a first-time homebuyer, I hired Tiger Fencing Co. to refinish the hardwood floors in my century home. I shared photos of the spots needing repairs, and they quoted $3k, with the owner, Justin, saying additional repairs would most likely be in the hundreds, not thousands. From beginning to end, this was a horrible experience. Communication: They no-showed three times and had the audacity to ask me not to text daily for updates, even though they were a week behind schedule and made zero effort to communicate when they'd show up. Dishonesty and Lack of Integrity: They required a $1,500 deposit, saw the entire floor before starting, and midway through, jacked the price up to $7k, claiming the repair spots were 400 sqft (when a different professional verified it was no more than 75 sqft). They refused to send pictures with measurements, even though they promised to multiple times. They didn’t use the wet sanding or chemical stripping they originally mentioned, and instead used cheap $10 Home Depot sanders. They also pulled up more original wood than needed. Poor Work and Cleanup: They barely sanded a small portion of one room, then dumped the carpet over the railing and left. I told them to stop work but asked that they at least clean the floors and remove all staples and tack strips. They didn’t complete the cleanup, nor did they haul the carpet away. Daylight Robbery: In the end, they did minimal work, left the house in worse condition, and ghosted me when I asked for measurements. Danielle was nice, but in the end, she too stopped responding. As much as I want to ask for a refund, I know I won’t get it. Save yourself the headache and stay far away from this company. TL;DR: Tiger Fencing Co. is dishonest, unprofessional, and does poor work. They raised the price mid-project, lied about repair sizes, and left the job unfinished. Stay away unless you want to be scammed.