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"very good would call again"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Unbeknownst to us, our fuse box caught on fire and we were without any power. Ron and Angela arrived before the time they said they'd arrive. Ron completed the rebuilding of our fuse box in over an hour short of his estimated time of completion. They brought a generator to keep our refrigerator running - we did not loose anything from it . They also brought a battery operated fan which they lent to us for our relief from the 90+°F heat. They were professional and easygoing throughout their stay. Ron knew his way through this problem. I would definitely recommend them for any electrical work you might need."

"Very happy to have Aaron here again for our electrical needs. He's done work inside and under our home now and we will be having him back when we continue with other remodeling projects!"

"The work was exceptional and surpassed our expectations. The reason for this was the skilled men who were sent. The head of the crew was Marvin and he was constantly checking the work. When something didn’t meet his standards, he showed them what needed improvement and saw to it that work met his expectations."

"Andrew was fantastic. He is knowledgeable, prompt and professional providing sound advice to both save money on unneeded work, and take the money we had to spend and use it more wisely.. VERY SATISFIED."

"The vendor was very nice. Prepared. We investigated the issue together and identified next steps. No issue was found and he let me know ahead of time that if he cut the drywall, he would not be replacing it. But, he did clean up after himself, which I appreciate."

"Kwik Construction did amazing job. Alway communicating where they were in the construction process. Made sure every project was completed in a timely manner. Team is very professional. I would highly recommend Kwik construction and will continue to use them."

"We used DDR for renovating our basement. Jon, our project manager, was very knowledgeable and courteous when it came to communicating and managing the project. We are happy with the work they have done and any issues we've had have been minor and they were quick to address and fix. If you're thinking about a renovation project for your home, give DDR a call!"

"Craig was the most responsive and careful contractor we've ever worked for. He immediately came to look at the project and provided a detailed and reasonable quote. He and his crew were extremely responsive and even willing to work on the weekends to ensure that the project was complete. If you need any tile work done at your house, use Craig and his company. I know I will in the future."