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"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"The tech who came walked me through all the damage seen-very thorough. "

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"yes they did, they were nice and courteous. And as far as I could tell they did a very good job. Thank you, Karen Cremeans"

"Keep up the good work."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"as advertised"

"My experience with LexRooter was excellent. I highly recommend them. I give them the highest rating for the work they did for me. I have owned my home for more than 38 years. Never have a had a sewage back up before. It was coming up through the finished basement floor drain pouring all over the floor. At a time like that a person feels rather helpless. I phoned LexRooter and the dispatcher was warm and professional. Music to my ears, she said a technician would arrive in less than 30 mins. Markiss arrived shortly after I hung up the phone. He listen carefully to the things that I had done in an attempt to unclog the mainline. Immediately he went to his truck and brought in a high-powered snake to snake the basement drain back to the easement at the back of my property . When this snake wasn’t successfully clearing the blockage, he quickly contacted his supervisor. I appreciated this so much because not only was he working with integrity himself, he had the humility to know when he needed to ask for help wasting no time!! I consider that to be a very very valuable resource in any technician. Daniel, his supervisor arrived. I believe he said he has worked for the company for eight years. I appreciated his experience and skill. Daniel impressed me immediately. He was very respectful and yet confident in his own ability to address the problem. He listened to everything I had to say and everything the other technician had to say, and then he moved forward from his experience to do the exact things needed to fix the problem and fix it quickly He explained to me that he needed to use a snake that was a larger gauge which he had in his truck and he told me that the right thing to do was to create a clean out. My house was constructed a long time before and it didn’t have a clean out in the yard and it didn’t have any kind of clean out in the house. He quickly constructed a clean out at very minimal cost that accommodated the larger higher powered snake, which in short order resulted in one of the most wonderful sights a person could have when their house is flooding with sewage -suddenly the basement drain happily started to swallow up, sewage draining very very quickly. Now not only do I have the mainline drain clear and functional, I finally have an easy access clean out. Yay!! The company is very lucky to have Daniel working for them. I feel confident that in every job he has a hand in, not only will the problem be solved, it will be done fairly and as inexpensively as is reasonable. Daniel will leave his customers eager to use LexRooter again if need arises. Markiss and Daniel worked together efficiently. The speed and quality of the work turned a nightmare experience into one that left me with a lot of gratitude in my heart. The bill was also extremely fair."

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"It went great! They were very professional and were here when they said they would be and cleaned up behind themselves. We did have a minor leakage problem with the first rain, but we called and they were back here within a couple of days to fix the problem and we have had no leakage since. I was impressed that they handled the call back so quickly, which to me, says a lot about their integrity. The company that did our original waterproofing has left Kentucky and our "lifetime" transferable warranty is now void, so having been burned once we were a bit leery, but they proved to be a very reliable company. Would not hesitate to recommend or use them again."