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Mr. Appliance of Austin

Appliance Repair, Appliance Repair - Small, Dryer Vent Cleaning

About us

Mr. Appliance Of Austin specializes in appliance repair and maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Ask about our free appliance inspection while we are already in your home.

Business highlights

28 years of trusted experience

Services we offer

Appliances Repair, Refrigerators, Microwave Ovens, Freezers, Vent Hoods, Washing Machines, Trash Compactors, Garbage Disposals, Dryers, Ice Machines, Ice Makers, Dishwashers, Ovens, Ranges, Stoves

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4325 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
10%
3
5%
2
4%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.6
responsiveness
4.5
punctuality
4.6
Showing 1-25 of 325 reviews

Brian G.
03/2024
1.0
appliance repair
  + -1 more
I would NOT hire this company again. I paid for a tech to diagnose an issue with my dishwasher. The tech watched my dishwasher for a few minutes and then offered a few guesses as to what might be wrong. He didn't open up the dishwasher to perform any diagnostic work whatsoever. I asked the company for at least a partial refund. They refused.
Description of Work: confirm what may be wrong with dishwasher.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$120

Angela F.
07/2019
5.0
appliance repair
  + -1 more
Found the problem, ordered the part and finished work in a very timely, professional manner.
Description of Work: Repaired - thermostat went out in refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Madhuri M.
07/2019
1.0
appliance repair
  + -1 more
I called to get a ball park estimate on replacing my refrigerator gaskets. They said they could not give me an estimate on the phone but would charge me $99 for someone to come give me an estimate. Although this $99 would be credited if I decided to go with them. This sounds ridiculous to pay $99 for a quote!!!!
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
responsiveness
1.0


Rodney L.
06/2019
1.0
small appliance repair
  + -1 more
Perhaps one of the most common and simplest repairs on a gas range is replacing the igniter. I know this because I have replaced the one on my old range twice over 20 years. The reason I opted not to do it this time is because I have a home warranty and it was cheaper to use them for this repair. My home warranty service sent Mr. Appliance over and it took their technician four visits over 20 days to accomplish this very basic job. The first visit was on May 23rd to diagnose the problem and order the part. This part should be kept on hand by every appliance repair company. However, there’s is a part supply warehouse located in Austin where I’ve always bought my parts. During the second visit, on June 3rd, the technician broke the new part. He unsuccessfully tried to locate another truck with a replacement part, so it had to be reordered a second time. On June 6th he returned for the third time and did not have the part with him. He asked if it had been delivered to us. He admitted he hadn’t even mentioned it was supposed to be delivered to my home, but also never checked to be sure it had before his arrival. As it turned out, it had not been shipped to me and was sitting on someone’s desk at the main office. It was decided by this technician that rather than go get the part and replace it, they would need to reschedule for June 10th. On the morning of June 10th, I was informed that the technician was sick and did not come to work. They rescheduled for the following day. On June 11th he miraculously arrived and got the part replaced. I can not imagine a business performing at this level of incompetence and remaining profitable unless there is some level of dishonesty going on. For this reason I would recommend you steer as far away from them as possible.
Description of Work: My gas oven kept giving us pre-heating error. Knowing a little about these things I suspected a bad igniter.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

Catherine W.
02/2019
1.0
appliance repair
  + -1 more
I called 5 times. Twice I called the number listed on Angie's List. 3 times I called the number I found on their website. Each time someone picked up the receiver then hung back up. Calls placed on 2/11/2019 between 10:30am-11:00am. Don't waste your time. What if you hire them and the repairs are no good? You won't be able to get them to come back out.
Description of Work: They don't pick up their phone

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Mike S.
01/2019
5.0
appliance repair
  + -1 more
Found short in heating element and replaced it.
Description of Work: Dryer gets too hot

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Hugh M.
12/2018
1.0
small appliance repair
  + -1 more
Did not service customers in Bastrop. Found number for Mr Appliance in San Marcos who came and serviced the washer the following day. All’s well.
Description of Work: Inoperable front load clothes washer.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$504

Terri D.
11/2018
5.0
appliance repair
  + -1 more
They were excellent and very punctual with lots of communication.
Description of Work: heating in element in stove replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Lynne S.
11/2018
1.0
small appliance repair
  + -1 more
First time I called no one answered phone - just rang repeatedly. Second time I called woman wasn’t very polite and put me on hold and then disconnected the call. Third time Incalled no one answered phone. So I called another company.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
responsiveness
1.0


Vicki N.
06/2018
5.0
appliance repair
  + -1 more
Steven was quck to respond and repair our machine for a fair price. He’s assisted us on multiple occasions. I trust him and would recommend him.
Description of Work: Washing machine repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen H.
06/2018
5.0
appliance repair
  + -1 more
Tech quickly diagnosed problem with our old washer. Part was available from vendor. Quickly installed & washer is operating again.
Description of Work: Water valve replacement on our washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly C.
06/2018
5.0
appliance repair
  + -1 more
Technician identified it was the fan immediately, told me the price to fix, then repaired timely.
Description of Work: Refrigerator not working

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Royd M.
05/2018
5.0
appliance repair
  + -1 more
He had the door to pull out freezer off and surrounding panels and showed us what the problem was whick he corrected — that was 1-2 years ago and have had no problems again
Description of Work: Freezer coil froze and water was leaking onto floor -

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

John B.
05/2018
5.0
appliance repair
  + -1 more
The repair person diagnosed the problem as a bad control board based on consultation with the Bosch people by phone. The part was drop shipped to me and he returned and installed it. It turned out not to be the problem. He returned the part and ordered the motor controller which he believed was the problem. It arrived a few days later, he came out and installed it, and the refrigerator was fixed. Much less cost than a new refrigerator.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Mel M.
05/2018
4.0
appliance repair
  + -1 more
Good. Work was done professionally.
Description of Work: Frig water lines replaced

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Susan M.
05/2018
5.0
appliance repair
  + -1 more
The appliances were fixed and the price was reasonable. I’m very happy and will use them again.
Description of Work: They are the best! I’ve had them work on my refrigerator and dishwasher. Both problems were addressed on the service visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michael R.
05/2018
5.0
appliance repair
  + -1 more
I've had a repeating failure on our KitchenAide refrigerator where the damper that controls the coldness of the refrigeration side (cool air coming from the freezer side) fails. It's been replaced 3 times. We also had a leaking filter hose/case. The Mr. Appliance Repair folks have been quite prompt getting the replacement parts and taking care of this very bad manufacturer problem. The replacement part was a fee for the first visit, but the other 2 replacements were under warranty, but there's still a service fee for the visit.
Description of Work: Refrigerator Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Henry F.
05/2018
5.0
appliance repair
  + -1 more
It went well. They figured out the problem with my Bosch refrigerator and repaired it.
Description of Work: Repair refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul B.
05/2018
1.0
appliance repair
  + -1 more
Took 7 visits and 2 1/2 months over Christmas and New Years to diagnose then fix.
Description of Work: Oven switch broke

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Luci M.
03/2018
4.0
appliance repair
  + -1 more
Good....the only thing is I think the technician cracked the glass but I did not noticed until he left and he did not have any epoxy to reglue the trim in the corner
Description of Work: range hood light and range top burner

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$600

Jesse R.
02/2018
1.0
appliance repair
  + -1 more
Hired Mr Appliance to repair a dryer at a tent's house. They did arrive on time and diagnose the problem. However while onsite the tech used the restroom (#2) and did not flush the toilet. After diagnosing the problem, I asked to proceed with repairs. They ordered the part and after it arrived the tech was dispatched for the install, after install was complete the tech left and the washing machine stopped working. I called the company and the tech was dispatched a 3rd time to repair the washing machine, the tech arrived on time and 'fixed' the washing machine, and used the bathroom again without flushing. My tenant then called me saying the washing machine won't advance to the next cycle any more, I went onsite and found the control panel on the unit had been badly damaged and unable to open because it was bent. This may explain the reason for the unit not advancing to the next cycle. There was never any mention of previous damage to the unit before the tech started working on it. I'm now left with a new problem and I don't trust this company to resolve it. I'll simply buy a new washer/dryer.
Description of Work: A laundry center (stacked washer/dryer unit) repaired. The dryer stopped working

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$450

Patricia D.
01/2018
5.0
appliance repair
  + -1 more
I bought the Angies List "diagnostic visit, cost will be applied to parts" special deal. It was easy to setup the appointment. The technician arrived promptly. He spent a couple hours investigating and running the machine through its paces. He did not find a problem to fix but did alert us to a build up of soap film and gave advice on how to clear it. He reminded us the coupon was good for 30 days in case the E15 came up again. It's been 30 days. The problem has not re-occurred. I rated Price as "Good (B)", not "Excellent (A)", only because I don't know the typical price for a "diagnostic visit with no problem found" and presumably the coupon included a little extra since the cost would have gone to parts. I would call Mr. Appliance again in the future if needed.
Description of Work: Our 6-year old Bosch dishwasher had an E15 "leak in the pan" error that we could not diagnose on our own.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

LAURA W.
01/2018
5.0
appliance repair, small appliance repair
  + 0 more
Very well. Very knowledgeable, courteous, informative. Many of the appliances are old. I appreciate that they try hard to fix it first. But if the repair and parts will be expensive they will weigh the cost of an expensive repair versus buying a new one. I appreciate having options. They haven't steered me wrong and I trust them.
Description of Work: I'm an apartment manager and I've hired them many time to do a variety of work.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela H.
11/2017
5.0
appliance repair
  + -1 more
Serviceman came same day I called. They were very professional. He diagnosed the problem, called to see if the part was available. He then left, picked up the part, and was back to our home within the hour to replace the ice maker. .We were very satisfied with their services.
Description of Work: My LG Refrigerator Ice Maker quit working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bertha Yolanda L.
10/2017
5.0
appliance repair
  + -1 more
It went well. Technician was knowledgeable and efficient.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Contact information

20108 Algreg St, Pflugerville, TX 78660

http://www.mrappliance.com/austin

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Dryer Vent Cleaning

FAQ

Mr. Appliance of Austin is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Mr. Appliance of Austin accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Mr. Appliance of Austin does not offer free project estimates.
Yes, Mr. Appliance of Austin offers eco-friendly accreditations.
Yes, Mr. Appliance of Austin offers a 10% senior discount.
No, Mr. Appliance of Austin does not offer emergency services.
Yes, Mr. Appliance of Austin offers warranties.
Mr. Appliance of Austin offers the following services: Appliances Repair, Refrigerators, Microwave Ovens, Freezers, Vent Hoods, Washing Machines, Trash Compactors, Garbage Disposals, Dryers, Ice Machines, Ice Makers, Dishwashers, Ovens, Ranges, Stoves

Contact information

20108 Algreg St, Pflugerville, TX 78660

http://www.mrappliance.com/austin

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM