Get matched with top heating and air conditioning pros in Valley Falls, KS

"James was fantastic! He was polite and knowledgeable. He efficiently fixed our air conditioning, and informed us of all the different options we had. We will certainly use this company again if James is any indication of the caliber of staff they employ."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I have had a home warranty plan with ABMay for several years and always get great service. Today Joshua White did my annual plumbing inspection and when I mentioned I'd be getting new toilets soon he let me know of the wonderful credit I had and the next thing I knew...he installed my 2 new toilets in record time today at a great price. He was extremely knowledgeable, friendly, and answered all my questions( tolerated my puppy)as well as gave me information. Once again I'm very satisfied with this company and their technicians."

"Furnace quit working on the super cold morning- negative wind temps, called, they came in couple hours, water in the intake pipe outside, could not prove switch, condemned the Board, ordered Board, gave estimate of HVAC replacement - outrageous prices, opted to fix old furnace, came back following week with new Board, installed, furnace still won't come on, cut intake pipe in half to obtain air flow and left it like that, was told to leave door open so it will not starve for air, charged me over $1100.00. Told my disabled husband to get the clog out of the pipe himself."

"It went great in about 30 minutes he had me up and running if I need anything in the future he will get my call again"

"I have used Cloud Heating and Air Conditioning for several years to maintain our HVAC units in rental properties and home. Every technician has been professional, prompt and helpful. The office staff is friendly and always able to assist with my inquiries. I would highly them recommend for any of your heating and cooling needs."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Service Tech came out, called me at work to tell me a bearing was going out and that the unit was leaking refrigerant He additionally let me know that he was “condemning” the unit, saying that it was too old to work on...and yet, after using such a strong term...didn’t seem to want to have to answer questions. So he basically did nothing. He seemed to be offended when I had specific questions...and when I nicely said “I get the impression that I offended you with my questions” proceeded to tell me how he was frustrated with the tile contractor that was there working as he would not move his vehicle to let him park in the driveway. And then...after telling me that he could not do any work in the system, sent us a $250 invoice. The bottom line is that they wanted only to sell a new system to me. This is disappointing as iI’d used this company to put a brand new system in my own home only two years ago...and had them back to put a new compressor in a few months ago (conveniently only months after the warranty had expired)."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."