Scott Temperature Equipment

Service Tech came out, called me at work to tell me a bearing was going out and that the unit was leaking refrigerant He additionally let me know that he was “condemning” the unit, saying that it was too old to work on...and yet, after using such a strong term...didn’t seem to want to have to answer questions. So he basically did nothing. He seemed to be offended when I had specific questions...and when I nicely said “I get the impression that I offended you with my questions” proceeded to tell me how he was frustrated with the tile contractor that was there working as he would not move his vehicle to let him park in the driveway. And then...after telling me that he could not do any work in the system, sent us a $250 invoice. The bottom line is that they wanted only to sell a new system to me. This is disappointing as iI’d used this company to put a brand new system in my own home only two years ago...and had them back to put a new compressor in a few months ago (conveniently only months after the warranty had expired).

Great. Repairman diagnosed problem and fixed it. Also cleaned the unit.

Pretty good, except that the service agreement that we had for the unit did not cover the cost of repair because this company was not a recognized provider for our policy. I understand that they plan to have that changed. Our heat pump was running continuously, stuck in the "on" position, we woke up to the house feeling like a sauna. I had to throw the breaker to get it to shut off. The tech noted that we had the fan in the continuously "on" position, he said that may have helped prevent our heat pump from burning up.

Professional and responsive. Done in a day. Had a problem with the gas while installing the heating system while I was gone, but they fixed it before I even knew there was a problem. The furnace stopped working in December, but a call to the office led to a very quick fix (flipping a switch, which i was able to easily accomplish while on the phone) with a follow-up to evaluate the underlying reason for the shut off of heat. Came out on a Friday night to be sure heat would work okay. It happened again in January and again, Scott was very responsive. In both instances temperatures were in single digits outside. Haven't had a problem since, but I may need to wait for another extreme cold weather front to be absolutely sure the fix is permanent.

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First, and importantly, my technician was on time! Excellent customer service right there. He was friendly, attentive to what he was doing, and answered every single one of my questions. He checked my carbon monoxide detectors as well and finished everything efficiently and neatly.

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The provider did an excellent job and was professional while servicing the AC/Furnace system.

Responsive and professional, but the cost didn't match the amount advertised on Angie's List.

They were punctual, well-mannered, quiet and professional.  Very nice service. Thank you.

We have been using their services for about twenty- five years.  They are family owned business. They are very responsive and they come out right away when we call them. We continue to use their services because they are excellent.

One of the two compressor units would not operate even though the blower would work. The service technicians ere able to locate the problem and correct the wiring problem.  The techs then completely serviced both units, completely cleaning the electronic filters and washing out the outside compressor cabinet.  They were very clean, wore booties while working inside our home and a pleasure  to work with.  Scott Temperature was very prompt in responding when called and followed up after the service call to see that all went well. This is the third time we have had them in our home and will continue to use Scott for all of our HVAC needs.
Very reasonably priced. 

They are familiar with our set-up. I would continue to return to them for service. I have always been happy with what they have done. I think their price is reasonable.