Cloud Heating & Air Conditioning

I have used Cloud Heating and Air Conditioning for several years to maintain our HVAC units in rental properties and home. Every technician has been professional, prompt and helpful. The office staff is friendly and always able to assist with my inquiries. I would highly them recommend for any of your heating and cooling needs.

The installation went exceptionally well. First, the sales person worked hard to find a system that I could afford, but that would meet my needs for 20 years in the future. Second, scheduling was easy, and they worked around a new driveway I had to have installed. Third, the technicians arrived on time (as they always do), protected my property (including moving the equipment without making a single mark on any wall and wearing booties inside the house), worked solidly for 4.5 hours, and cleaned up inside and outside. The technicians were friendly, informative, answered all of my questions, and were fun to work with. As a long-time Cloud maintenance customer, I knew I could count on a superior job, and that was what Cloud delivered. Cloud has been a partner for decades, keeping my HVAC systems running, and always available when I had problems. This was my first installation project with them, and I would not have chosen anyone else to do the work. As a locally owned company, Cloud has always treated me more like family; from the office staff to the technicians, everyone is always friendly, helpful, and responsive. You will not be disappointed when you hire Cloud for your heating and air conditioning needs. Cloud always looks out for my best interests, and being a single woman, that is very much appreciated. I am confident that Cloud will do the same for anyone who hires them, and that is why I give them my unqualified recommendation.

Very good install, very professional to work with.

Prompt, professional, reasonably priced. Will use again

Great. Found out when they evaluated our old system hat the builder hadn't installed big enough units for our square footage.

Prompt, courteous, professional, affordable.

My experience is very good. I've been very happy with them.

First of all, I had completed my research and knew exactly what I thought I needed with an estimate of $15,000 budgeted to do my plan. Dennis arrives and listens carefully to our issues and immediately revised my plan and cut our estimation in half. I was very well pleased with his honesty and rationale for his plan versus mine. When the service staff came they were very respectful of our inside, taking their shoes off without anyone suggesting it. The removed all the items and installed the new equipment in two days perfectly to our satisfaction. The system works great, we did a mini split upstairs and actually for the first time it was warm enough to try it out and it worked better than we expected. So we have read reviews and were concerned however, our neighbors have used CLOUD in the past and we heard nothing but good things so we decided that the reviews are sometimes peoples perceptions. But we were completed satisfied especially with Dennis giving us more information to allow us to go with his proposal and save us money overall and getting better heating and cooling to where we need it the most!

They were quick and to the point. I was told 69.99 for diagnostic and then go from there. That was ok. Needed some misc repair that was 59.00 - He just bypassed the main switch, unfortunately I don't know much about the furnace, so what could I do. Now to the switch. Apparently the Service person said I need a new control panel because it isn't working properly, meaning the heater would have to have the fan on all the time because the auto-on switch was "not working". I asked him the price of the part... Part 50A50-241 - Control board - Clouds charge $447.00. plus labor! Obviously I said NO just bypass the auto-on. I thought I would look up the price for the exact part 50A50-241 (control board) for my furnace and guess what. The cost for a new board on just about any website I found, $78.05 the lowest and $144.00 the highest. That tells me that Cloud was going to jack the price up about 500% then charge me labor on top. They are great for the diagnostic charge, however, how do you trust a company that charges $447 for a part they can buy for no more than $144 at the very most, but most likely under $100. (remember they charged $59.00 to bypass a switch by connecting two wires)

The crew showed up on time, They called when they were on their way to our location. They were very professional and cleaned up after themselves. They explained how the system worked and ran over some user level maintenance with my wife. We could tell the difference this summer in our cooling bills which were significantly less over all. We had an issue the following week with the system after a storm - a technician came out the next work day and fixed the problem in less than half an hour. The system has been operating for over 6 months without any problems or technician tweaks.

I think they did great. Very professional; good price; timely. The person installing even helped nail back in one of the ducts that had come loose from the floor in the basement, which was SUPER helpful to me, since I couldn't do that myself and would have required an expensive call to another company. That extra little help that took him 15 minutes meant a lot to me.

The technician was very knowedgable and showed me what I needed to know about my furnace. (I just bought the house.)

They were out earlier and this time it turned out to be a different problem. They waived the travel charge. The interaction went very well. They came out and pretty quickly figured out what the problem was. They had someone out the same morning that I woke up with no heat. He showed me what he got out of the clogged drain line. The diagnosis was quick and instant.

Rapid reponse to service call, tech was very courteous, clean and informative about work being done.

My gripe concerns the price of this service. When presented with a bill in the vicinity of $500 I asked for a breakdown between parts and labor. The tech refused. He said the charge for each service was a fixed fee and he wasn?t told the price of parts. So I asked for an informal guess of the cost of the wire and the capacitor. He refused. Alas, I paid the bill and decided to do the research myself and resort to Angie?s list if I suspected gouging. A little research on the web leads me to believe the wire?s price is about $20, and the capacitor is in the range of $20-$60. You do the math. I paid roughly $400 per hour for this service. $400 per hour! Please don?t get me wrong. I have no qualms about paying experts a fair price for their expertise. The guy who works on my cars earns a terrific living at a high hourly rate, and he deserves every dime. I just expect the rate charged by an A/C tech to be less than that charged by a surgeon! By way of deep backstory, several years ago I bought a furnace from Cloud. With plenty of time to shop around, I got a competitive price and fine service; that was a positive experience. A few years later the thermostat on the furnace went bad, and I ended up paying WAY too much for the replacement ? roughly $250 for a $125 job. When the A/C recently went on the fritz I was reluctant to call Cloud, but hoped my furnace experience would be more representative than the thermostat; I?ve learned my lesson. To summarize, Cloud does reasonable work for an unreasonable price. So many other service providers are available in Lawrence that I believe I can do a lot better. I won?t use Cloud again. By asking friends, I?ll find a firm with transparent and non-exploitive pricing.

They are very consistent, prompt and they know what they are doing. I will absolutely continue to use them.

They're good. I will use them again in the future.

They have been responsive. They do excellent work. I would definitely recommend them to friends. In fact, I have.

Very thorough and explained every step and results clearly.

We are happy with their service, and their professionalism. They are very prompt with their service. I'm happy with the fact that they wear shoe covers when they come inside our house.

I am very pleased with them; they were polite and clean. I have used them before and I feel like they are a great company.

On a very hot day, our AC failed. The repair man came the morning after I called. He was polite, efficient, and explained everthing that he was doing. I also appreciated the fact that he took care to remove his shoes to protect the carpet when going back and forth several times from the furnace room to the backyard.

Called on Wednesday night; received quick call-back from serviceperson letting me know that service call would be $89 for Wednesday night, with overtime for all services. I declined and said I'd wait until morning. Thursday a.m. they called me to ask whether I still needed a service call. Serviceperson came about 3 p.m., I described symptoms, he immediately diagnosed and repaired. $59 service call plus cost of parts/installation. I was pleased with the service as provided, but evening repair would have cost considerably more. Serviceperson was quick, cordial, and professional.

We have a service contract with them. They are prompt and very efficient. Their prices are competitive. We have contracted them for a long time.

THEY HAD BEEN WARNING ME FOR YEARS TO GET A NEW FURNACE. THE CLEAN UP WAS OKAY.