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"My experience with Custom Exteriors was nothing short of dreadful. Our sales rep Kyle came out sat at our kitchen table and gave us an estimate to completely reside our house, pre-painted James Hardi board and batten, new soffits, gutter boards and gutters. We received 3 other quotes and even though their quote was the more by $5000 we went with them because we thought we could trust them to complete high quality work with a high quality product in a timely manner. We based this off the reviews online and word of mouth from people in our community. Materials were dropped off the second week of January and work commenced. The crew that showed up to our house and noticed they didn’t drive customer exteriors trucks but wore their apparel. We later we found out that they don’t actually work for them but were sub contractors, we weren’t made aware of this till after the fact. When your trusting someone with your home you expect a modicum of transparency. I wanted Custom exteriors to work on my house not some random siding crew. After work was completed per our foreman we walked through the project and what was on our house looked like used siding installed by people who either weren’t skilled enough to complete the task or didn’t care enough to take the time to do it right. The large pre-painted panels had large sections of paint scraped off due to mishandling of materials, over 90% of the house still needed caulked in, areas above windows and doors that appeared no one knew how to use a tape measure, square or cut in a straight line. The crew came back out to fix the issues but only corrected a few things. We then walked through the project with Kyle and Tom. This is where Kyle blamed our product choice of the pre-painted Hardi as the cause of all our issues, not the fact that the installers dragged the panels off the pile damaging finished surfaces or marking up panels with pencil and not cleaning it off. I feel it’s worth noting that we paid an extra $10,000 for pre-painted so we didn’t have to paint the house. After the 4th time of guys coming out to work on our house to “fix” the issues we contacted our foreman and requested the owner to look at the house. Matt came out to look at the house and by the initial tone of the conversation it was evident that he had been told our concerns weren’t valid. After the walk through and seeing all the issues he had a different view and asked for the opportunity to make it right. I will hand it to Matt. He did come and spend a few weeks out personally working on the house to correct the issues that hadn't been resolved, but it did take FOUR separate times over 3 and a half MONTHS of crews stating the job was done to get there. Unfortunately after a few hard rains we did find that we had two windows upstairs leaking due to the first installer's. The window trim was holding water to the house and not allowing it to shed. We fortunately had opened up one wall already to fix issues from old windows, but in our freshly redone nursery the damage was done. We had to remove all the completed trim, bead board, and drywall under the window and found mold had already formed. I never asked for a discount for all this trouble or the damage caused but honestly held out hope they might as a goodwill gesture. When Kyle brought our final invoice it was for the full amount, when questioned he was surprised that we would ask for a discount…..He then went on to state that they lost money on the job due to all the extra man hours they had to put in to fix all the issues. Then went on again blaming our product choice and not the hacks your company allowed to work on my house who caused all the issues in the first place. When you trust someone with your home and a lot of money you expect it to be right the first time or at least the second…..not the 5th."

"Very high pressure sales. For your own sake have cameras rolling during sales pitch. Don’t let them make you believe that the installation is done by Erie. Totally subcontracted. Talked us into choosing them even though they were 7k higher than other roofers with the promise of higher quality service that didn’t happen, job site was a mess had to inspect gutters they were not cleaned. They came back out cleaned said it was done got back up on ladder gutters still full and found damaged siding on back of chimney. After filling with BBB repairs and cleanup were done just not worth the higher price. Price started at $26 a square for metal and $15. For fiberglass after 4 hours of sales it came down to $21 metal and $10.5 a square foot fiberglass. I surely have buyers remorse hopefully this review helps someone in their decision. Also suggest reading this [*** Link removed ***] prior to reading all the A+ ratings on BBB Also make sure proper permits were pulled they did not pull one till after the install when I questioned it. Good Luck"