Custom Exteriors

My experience with Custom Exteriors was nothing short of dreadful. Our sales rep Kyle came out sat at our kitchen table and gave us an estimate to completely reside our house, pre-painted James Hardi board and batten, new soffits, gutter boards and gutters. We received 3 other quotes and even though their quote was the more by $5000 we went with them because we thought we could trust them to complete high quality work with a high quality product in a timely manner. We based this off the reviews online and word of mouth from people in our community. Materials were dropped off the second week of January and work commenced. The crew that showed up to our house and noticed they didn’t drive customer exteriors trucks but wore their apparel. We later we found out that they don’t actually work for them but were sub contractors, we weren’t made aware of this till after the fact. When your trusting someone with your home you expect a modicum of transparency. I wanted Custom exteriors to work on my house not some random siding crew. After work was completed per our foreman we walked through the project and what was on our house looked like used siding installed by people who either weren’t skilled enough to complete the task or didn’t care enough to take the time to do it right. The large pre-painted panels had large sections of paint scraped off due to mishandling of materials, over 90% of the house still needed caulked in, areas above windows and doors that appeared no one knew how to use a tape measure, square or cut in a straight line. The crew came back out to fix the issues but only corrected a few things. We then walked through the project with Kyle and Tom. This is where Kyle blamed our product choice of the pre-painted Hardi as the cause of all our issues, not the fact that the installers dragged the panels off the pile damaging finished surfaces or marking up panels with pencil and not cleaning it off. I feel it’s worth noting that we paid an extra $10,000 for pre-painted so we didn’t have to paint the house. After the 4th time of guys coming out to work on our house to “fix” the issues we contacted our foreman and requested the owner to look at the house. Matt came out to look at the house and by the initial tone of the conversation it was evident that he had been told our concerns weren’t valid. After the walk through and seeing all the issues he had a different view and asked for the opportunity to make it right. I will hand it to Matt. He did come and spend a few weeks out personally working on the house to correct the issues that hadn't been resolved, but it did take FOUR separate times over 3 and a half MONTHS of crews stating the job was done to get there. Unfortunately after a few hard rains we did find that we had two windows upstairs leaking due to the first installer's. The window trim was holding water to the house and not allowing it to shed. We fortunately had opened up one wall already to fix issues from old windows, but in our freshly redone nursery the damage was done. We had to remove all the completed trim, bead board, and drywall under the window and found mold had already formed. I never asked for a discount for all this trouble or the damage caused but honestly held out hope they might as a goodwill gesture. When Kyle brought our final invoice it was for the full amount, when questioned he was surprised that we would ask for a discount…..He then went on to state that they lost money on the job due to all the extra man hours they had to put in to fix all the issues. Then went on again blaming our product choice and not the hacks your company allowed to work on my house who caused all the issues in the first place. When you trust someone with your home and a lot of money you expect it to be right the first time or at least the second…..not the 5th.

Great company. Ron, our installer, did an excellent job. We used this company 11 years ago for a new roof and thought highly of them back then. Decided to us them again for this new door. Same high standards as last time. Every employee we encountered was really helpful and just genuinely a good person: Ashley, Allison, Matt, Mark, and Ron. Love the new door. This company really takes care of you.

They were very good. I have recommended them to our friends and they were satisfied with their service.

The service was great!

Very Well, was done several years ago land they followed up in 2116 per their warranty, They cleaned some of the valleys where debris had accumulated.

GOOD I HAD NO PROBLEMS

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I have been a general contractor and construction manager (for a living) for 25+ years working with many contractors and suppliers large and small between GA and CA on a wide variety of projects.  Custom is smaller and family owned business but are very focused and a top notch contractor.  Their PM, Jesse was very responsive and his team did great work at my personal residence.    I have since used them to make repairs on my rental properties.   They know how to provide value to their customers....highly recommended.

The contact person was Jeremy Schwedler. His response was prompt and calls and emails were returned almost immediately. Jeremy was forthcoming with all our questions and explained and wrote out in detail all the repairs they would do. We wanted a 50-yr. roof, and he gave us addresses so that we could see what various shingles looked like on other houses. Jesse took care to understand exactly what we wanted and delivered it when promised.
He worked well with the insurance company and let us know up front what the cost for upgrades with the ridge and soffit vents would be. The work was done in a single day--not easy with 50-yr. shingles--and clean-up was thorough. All the workers were courteous and professional.
Because the homes in our entire neighborhood and beyond were damaged by a hailstorm, the timeframe took longer; but they finished the roof in October when they said they would and arranged a time when the guttering and vents would be installed. Aside from a down payment, they did not ask for money when the roof was done. They did not bill us until the guttering and soffit vents were completed at the end of November.
Jeremy has also followed up with calls to see if we are still satisfied with our roof. I called them once for a minor fix, and it was done the next day at no charge.

Workmanship was fine, just not the best at communication.

Great.  Insurance covered most of costs except deductible and add ons.  they were on time, cleaned up each night and when done. very professional.  I had used them twice before on a prior home and liked their work.

The roof on my Mom's patio home received hail damage.  Since she is 91, I always make the arrangements for repairs that need to be made at her home.  I called Custom Exteriors, because her neighbor recommended them and my Angie's List search showed that they had an overall A average.  Jesse was most helpful from making the estimate to the follow-up after the roof was put on.  He guided me in all the necessary steps.  The guys who put the roof on were efficient and cleaned up well after the work was done.

Several weeks ago Mom noticed evidence of a leak in her TV room.  I called Custom Exteriors to let them know that we had some leakage.  They were very prompt in coming out, located an area on the roof that could be the culprit and treated that area.  There have been several rains since the treatment, and there has been no leaking to date.

We have been very pleased with their responsiveness and professionalism.

After a hail storm, they made repairs on the siding, roof, and they completed the wrapping around the windows. When there were a couple of glitches with the roofing, they were very responsive and came back out within a day or two. I have used their services about once a year over the past couple of years. Overall, they are very good.

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