Faerber's Bee Window Inc

CONSUMER WARNING: Hired in February 2023 and they finished in June 2023. This was supposed to take a month to start and 5 days to do the work. Took 3 different installers and the BBB to get work done. Also had to hire a outside contractor to fix their work and damages. BOGO was false advertising. Sales guy lied. Install was excellent. Mucked up the house with dirt and mud. Carpet and floors were brand new. Clothes and anything in master bath had to be cleaned. Total garbage company.

Our front door had been damaged by an attempted break-in for years and was getting progressively worse. We were pretty much unable to open it some days last winter. The salesperson that came out was friendly and well-informed. He went through all of our options and we decided on both a new front door and a new sliding glass door to the patio. The front door had many options that we went through which included the style of the door, the inside and outside colors and the style of the windows on either side of the door. He provided us with a quote which we accepted and he gave us what turned out to be a very accurate timeframe of when the doors would be installed. As we waited for the doors to be installed, Bee Window kept us apprised of where we were in the process and we worked out a couple areas in which there were questions. Installation day was scheduled and the installers arrived on time. It took a few hours for both doors to be installed. Before leaving, the installer guided me through opening and locking both doors and answered any questions that I had. They did a great job cleaning up the mess, both inside and outside of the house. The only negative I had with the entire process is that I felt that the price was a bit high. But after having the doors, and especially the new front door, I am more satisfied with this purchase than any other home improvement purchase I have made over the past 20+ years. The door is fantastic -- it closes properly and keeps the sound out and has zero gaps and looks absolutely beautiful.

Great, couldn’t be happier

Everything went well and we are very pleased with the service and installation performed by this company. We would definitely use them again in the future.

It was good. They came out and gave a good price. And got the job done

I waited a month to make sure everything was to our standards. We had Omar and another gentleman here doing out bath and shower. The installer Omar was awesome he has a 5 star his part did help. The sales associate has a 3 star do to he told me one thing and did not put all parts on. Did not notice until Omar showed me rye paperwork. I should have handled 2 in the shower 1 in bath but never put the second but kept repeating it as 3. The guy who came a measure got a 4 star. What I am knocking this company on is they need to not guess how much time a job takes. Stop rushing the installers. I want perfection if I am paying this about of money. I don’t want the installer feeling rushed. Don’t let someone that paper push schedule jobs let the people that do the job look at the job and schedule it. I had 2 bathrooms one was a gut and they gave him 1 day. Not good business but I made sure he took his time and did it right. I have step by step pictures how awesome these installers are. So I am giving this 4 stars because company schedulers. There the ones to bring it down not any other part of the company. Thank you for beautiful bathrooms

Professionally done.

great, installed on time and quality of product and installation very good.

We contracted with Bee Window to install 19 second floor windows in our 100 year-old brick house. They also removed the front entryway that consisted of the original front door and two sidelights and replaced them with an energy efficient single integrated unit with much nicer looking glass than the originals had. They also reinstalled our wired doorbell into the new door unit. The process started about a week after we signed the contract when a measurement technician arrived to take measurements. Several weeks later we received stain color samples and signed-off on them. The office staff was very accommodating in delaying the install date several times when I felt it was too cold to remove our front entryway and replace it. The install of all 19 windows and the front entryway exceeded my expectations and was completed carefully and quickly in a single day. The install crew was friendly and knowledgeable and worked together as a team. One of the trailers that they brought on-site was a mobile metal fabricating shop that allowed them to cut and bend the metal exterior pieces to fit each window as needed. They installed new insulation around the windows and door unit and caulked all exterior and interior joints. At the conclusion of the install they cleaned up around the house and took away all the old windows and door pieces. Over the 40 years that we have lived in our 100 year-old home, we have worked with many, many tradesmen, everyone from larger outfits like Bee Window to smaller one-man operations. I’ve learned that there is almost always a successful outcome when there is a partnership between the homeowner and the tradesmen. I’ve learned to hire people with the experience and expertise for the job we needed done and then work with them to make it happen. I’ve found that when you hire carefully, communicate clearly, and treat tradesmen with respect you will get a superior result. Bee Window was not the most inexpensive choice, but they were the right choice for this project.

The job was done very quickly and I am very happy with the work that is done

It was very good. They were on time and professional. They got it done for 3 days.

The person who makes the appointment always gave me wrong information about our appointments or changed them without asking. The people who came to the house and did our new windows were amazing, friendly and fast. If it wasnt for their crew who actually come to the house I would say stay away. But the men who did my 7 windows, and sliding door in 1 day I can't rave enough about.

Communication and follow up: Very unprofessional. Workmanship; 1) Siding -Excellent 2) Gutters -had to call them back because of bad workmanship. Price: I might have overpaid

I have been waiting to post this, hoping things would change, but we have not been so lucky... If I were to write everything, it would be a book... we went w/Bee Window, because they were such a reputable company, but unbeknownst to us us at the time, they were having family business issues (they themselves told us a short time into it), and it was becoming a disaster... I can show lots of pictures & documentation (emails & texts), for everything... *it started w/coming on the wrong week to install windows, when we we were holding till our new roof got installed (& being told off by one of them, because I did not want it installed before the roof/they DID install them that day, BEFORE the roof, & yes there was an issue, but luckily, it only involved one window!)... *then it went to having non carpenters "try" to install the wood on the inside... *then not having the rubber seam on the outside, put in properly/leaving space for bugs to get in/nest (which has never been fixed right, so we still have the nesting bugs!)... *then seeing daylight thru the edges of the screens (still there!)... *to taking over a year to get the inside wood fixed properly... *to taking back the screens w/the good material (which George/owner gave us, do to so many issues w/the screens/windows!), & replacing them back w/the cheaper material, & then STILL sending them back to us, where we could see daylight thru them (that's still how they are!)... Meanwhile, the expert people, the Marvin window rep, & their own employees, said it wasn't right... BUT...even tho George, the owner, was here himself a few times, & saw the stuff (& said he'd take care of it!), we did not get it taken care of, & what was taken care of, took forever to get done, (which stressed the heck out of us, having to call, email, & text constantly!)... *and they have now told us, they won't warranty any of it, because we held $2000, till they finished the job "properly"!? It has been a fiasco!! There is A LOT more to this story... & let's just say, it definitely has NOT been worth our $40,000+, for windows, esp NOT our TIME to stay on top of it... Thanks for listening/reading!! Hopefully, this saves you, the same hassles, we have had to endure :-( It has NOT been pretty :-(

Went well. Looks great.

When we bought this house it already had Bee Windows. Our inspector either didn't tell us or didn't notice a missing part in our window. When I called Bee Window by the number on their website, I could not get a hold of anyone. We received a post card saying to renew our warranty - addressed to the old owners. We were told in order for them to honor the warranty as second owners we needed to purchase the warranty for $350, and it would not be transferable to the next home owners. In order to get a tech out, there's a $250 service call. The man was very nice, and reduce the price of the visit to $150 since we had JUST paid for the warranty. On that visit he was able to determine the problem and said he would have to order the part and return when they received it. He did not return for a month and a half. It took all of 5 minutes to replace the part and fix the window. So, it cost us $500 have a minor part replaced in our window in 5 minutes. The warranty covers the cost of all parts in the future, but you can easily see where they make that up in a $250 service fee. The windows themselves are excellent, but we want people to be aware of what they will have to do to repair them.

Very positive experience from salesman to installation. Good communication. Got big job done in one day. Cleaned up fairly well. Quality looks pretty good.

Salesman was very knowledgeable and helpful throughout the process. The workers were on time and did a great job and cleaned up everything when they left. Very professional and courteous workers. We recommend Bee Windows and would be happy to hire them again for future projects.

very well, this service was performed over 10 years ago.

Two of the windows and screens fill out because they didn’t have proper clips. They told me they didn’t have them in stock and would have to order them. Meanwhile they put some short nails in there to hold the them. Also the larger of the patio doors never has opened smoothly. They told us it was fine and just use furniture polish from the track to make it work.

Good quality and workmanship

Terrible There were many issues and problems We were lied to by the salesperson. We were not told that the new windows would leave much carpentry work to be done after installation. The Windows did fix all issues with wrong windows but the carpentry was left unfinished. This is $8000 I am sorry I spent. If incould I would want my 50 year old windows back. Personally find another company to install your replacement windows.

Bee Windows did a good job. They are expensive, but I have had no problems with the new windows they installed.

Excellent. They are very meticulous about making and keeping appointments -- and they offered evening appointments for some things so I didn't have to miss work. Completed the work as scheduled. Very happy with my custom-built windows. Much warmer in my dining room now!

They were prompt, efficient and competitively priced.