Get matched with top hardwood flooring pros in Columbia City, IN

"I am very pleased with the kitchen remodel done by Serenity Kitchen and Bath. I LOVE the finished product. They did a wonderful job and are wonderful people to work with. I will definitely recommend them to anyone needing a remodel done."

"We moved into our house September of 2021. The previous owners had a long haired cat that peed everywhere and had a litter box under the bed in the master bedroom. (Beyond nasty). We hired family that has a cleaning business to clean the carpet and to be frank they were awful. David and James from Stanley Steamers came over and.... Well, beyond awesome!! We have a newer build (11 years) and we had no clue the carpet was actually white. Very meticulous and very pleasant/fun to be around. It was interesting and kind of embarrassing what they were able to pull out of the carpet. It was kitty litter and cat hair and I promise we have tried to deep clean with our Bissell vacuum and carpet cleaner. David and James made our carpet look new again. We highly recommend them. As for moving furniture.... It is not their job, help them out or give them permission. They don't want to ruin anything."

"There is a short story and a longer story for those of you that like to read in full details and those of you that just want a glimmer of what happened and why I suggest staying away. SHORT STORY: Terrible communication from start to finish. I'm rather certain (as are 2 other companies) that they did not complete the repair that they said they did. They can't prove to me beyond a reasonable doubt that they did and refuse to give me my $800+ back. Also, all of their employees have been nothing but rude except Ryan Martladge who I spoke to after the first incident but he isn't back until Wednesday (7/20/21) and everyone refuses to let him know that I've called and asked to speak to him (even before he was out of the office). Very untrustworthy. LONG STORY: We had a leak in a very odd spot so we knew it had to be related to the roof and not plumbing. The first time we called, they rather quickly decided it was the pipe boot that goes over the bathroom vents and "replaced" both vents. Terrible communication is what did me in the first time. People just showing up unannounced and in unmarked vehicles, etc. The second time I attempted to use them, it got way worse. The leak randomly came back 6 months later and I had spoken to Ryan Martladge after the first incident and he told me to call him if the problem came back to give them another try. Kingdom was my first call with the leak reappeared and they sent out Austin Collier. Austin showed up and was here for about a total of 20 minutes. He went on the roof and couldn't see anything obvious so he decided and told me that it had to be the part that goes along the seam where the two sides meet and that we should replace it. He said he'd send me a quote. Which I still have yet to recieve. After I received no quote, I called two other companies to come out and both other companies spent 2+ hours trying to figure out the source of the leak and after going on the roof (and knowing that I had told them that the pipe boots got replaced in December 2020), they both came back and said that they were very certain that those pipe boots weren't new. Also, both other companies ended up finding the source of the leak which had absolutely nothing to do with the pipe boots. I attempted to reach out to the company to ask if they could prove that they did the repair that they say they did, and all I got was an order form (which that only proves you ordered something but not that it got installed) and a "before" photo from very far away. They had no other proof and refused to give me a refund on what I'm quite certain they did not replaced. I hope they learn to take before and after photos if nothing else."

"They make sure that everything is well taken care of. The most important thing is when they do the installation, the employees are so friendly. They go above and beyond. They make the process easy. They even helped me move a large grand piano. They have worked with me on pricing too. I wished I could give them an A+. I plan to use them in the future with some flooring in some rental properties."

"If you want to be accused of making a side contract with the painter who doesn't speak English (because we asked what time he would arrive), yelled at for pointing out that the paint wasn't matching (which it wasn't), and being accused of not abiding by the contract which doesn't state what Shannon Eicher claimed it did, then hire these people. Was told a "team" would come and we'd coordinate with them on room order for painting. One painter showed up and when asked when the team would arrive was told by Shannon we wouldn't like the quality of his other painters. Painter insisted on us moving all the furniture in every room on day 1 so he could trim. Painter was supposed to work Monday-Friday 8-5 per contract but showed up after 10 AM, took an hour lunch, and only worked until 6 to make up for the time twice. Was supposed to take 8-10 days. Paint store did sell the wrong finish to Shannon which delayed completion, however, painter was angry that Shannon wouldn't pay him extra and we were caught in the middle. How does the owner who supposedly has been in the business since he was age 15 and a professional painter not notice that they were using the wrong finish? Home was unlivable for 16 days. Painter didn't have supplies (drop cloths or painter's tape) which we had to purchase from Home Depot to protect the home. We deducted the amount from the final balance because painter failed to reimburse us as he said he would. During the final days when painter had used up our supplies, he used masking tape which was difficult for us to remove (he cleaned nothing). We took off 4 rooms of wall paper ourselves; he wanted us to purchase a steamer at Home Depot which we refused. We did this even though the contract stated the company would remove the paper as the painter would look at the wall, sigh and say in English, "More work" but would never get around to removing the paper. To avoid extending the pain of having to deal with this company we did it ourselves. No thanks from either Shannon or the painter; Shannon yelled that we weren't going to receive a discount which we never asked for. Shannon only came by twice, to pick up his cash payments, not to see how the project was going. After storming out of the house without providing a receipt he never came back. He claimed he had a cat allergy (then why did he take the job?), made an appointment to come but didn't show and then texted a week later that we should have given the final payment to the painter when he left. The paint wasn't dry and per the contract, the final walk through was to be arranged after the job was completed which hadn't occurred. Shannon sent the painter back two days later to obtain the balance. Shannon admitted he doesn't get a lot of referrals. No wonder!"

"Communication is terrible! Brittany will ignore you and ingnore you time after time"

"I hired Paul Davis to lay laminate flooring in my kitchen and hallway. My ice maker coil leaked that lead to my kitchen walls, kitchen floors, hallway, and my small bathroom to get wet. This claim started in Nov of 2021. I got an estimate from Paul Davis from my insurance company. To pull the cabinets out in my kitchen to repair the wall, put the cabinets back in, redo the trim in the small bathroom, lay the flooring, etc... It was close to 5000. The only documents or paperwork given to me about the cost and work that needed done was the estimate. In it, documented my small bathroom being redone with trim, the washer and dryer area being redone with drywall, counters, trim, etc.... Originally, we thought my kitchen cabinets had to be pulled out to repair a wall that got wet, but just taking off the counter, we found out, there was no wall, (there's no wall, to be fixed with no cabinets pulled out and back again to be charged).... More then half of the work did not get done. I received, finally, a bill after a month and half. It was NOT an itemized bill like I asked! It just has what is due which is around 4600. Ok. I asked for an itemized bill because after dealing with them for a few months, I knew, they would overcharge. If an itemized bill can not be issued, clearly there's charges on it that should not be charged. This was one of the most stressful and terrible experiences of my life. The first time that someone came out to do work, was a man and a woman. She said that she was still training. All they did was take off my kitchen counter to try to look at the kitchen wall to see if it was damaged. It turns out, a previous owner had that part of the wall removed. It must of flooded and got wet at a different time. There was just a small piece of the wall from under the sink that had mold that I pointed out. I said I would paint it with mold primmer. The guy said he was leaving to get mold primmer spray paint. I did not think spray paint was a good idea, the spot was small and could be reached with a paint brush. He got primer and missed the spot and got paint on the inside of my cabinets. Then he put the counter back on not even flush against the wall and my paint chipped and cracked around the counter. The only part of the wall that needed repaired was a small area behind my fridge. He really replaced a small amount of drywall then mudded it, then told me to sand it and paint it and left. These people did a terrible job. The girl was new. These were not highly trained and skilled employees and the job was small and done horrible. This charge should not be crazy high. I have pics. Then the paint and floor guy was suppose to come out and never showed up. Finally, the painter was calling me at work, like three times saying he's on his way to paint! Nobody scheduled this appointment. I had to leave work! Then I asked before the work even got started if I could pick up the paint color and flooring. Yea that's a joke. I had to pick a color on the phone! So I just said like an off white!!!! Who picks a color on the phone! He didn't fix the counter and painted an area that looks like he put concrete on the wall because it was so thick. He missed a part of the wall. I ended up repainting most and painted all my trim, door, window, etc.... He didn't even prep the walls. He even said yea, I'm suppose to wait between coats and do so many, but.....I got to get it all done in a day. Oh ok super. The floor people didn't show again. Then, they would just pop up whenever. It took days for 3 people to do that..... All they did was smoke cigarettes and fight. They were not highly trained or ever even laid that material either. They had to remove my old tiles and concrete the floor. Of course they waited to do under the dryer and washer last. It was wet and they had to finish that day and just laid that on wet ground and didn't concrete under that. Then when they removed my trim, they tore my wall! They didn't do all the door transitions which oh I'm sure I got charged for them! They even had a door transition ordered and it wasn't even for my house and I am pretty sure I payed for that! When they got down they would wait in my house laying on the floor for a ride even sleeping! They took the Menards rebate when I payed for the supplies! After he charged me even more for my flooring when they took a sample and did an estimate then charged me like double! I even broke up and trashed my laminate flooring. They even put trash in my outside garbage can but charged me to get rid of materials! My tiles cracked because it took them so long to start working. I work third shift, I would have to rush home then not sleep and this was for weeks. At one point, I got a call, they were dropping off my flooring so I had to get home!!!! Or I guess it would be left outside! I had to guess what, leave work again!I was even scared to sleep because I could get robbed because one dude woke me when I slept once asking me about my collection in a different room!! Finally I said don't do the trim, you have messed up everything! Then they wanted to use my old baseboards but charge me ? He then told me to pick between baseboards or trim. I said no so he said he won't put trim just new baseboards and he will be so kind to take half the cost and I just need to pay 100 more!!!! I went and brought trim and new baseboards and it was a total of 150! Including more wall covering to try to cover my torn wall! Then he had me sign some paper and not sleeping for days, I was worn out. I just signed because I couldn't fight. Then I realized after he left, that probably was retyped and not the original estimate and he just had me sign that to force me to pay him in a contract and was rewrote to not include everything because he left with it and I didn't get a copy! That guy was manipulating and trying to charge a single mother with no child support a fortune because he was playing mind games lying. He would keep changing the price on everything. I could write so so so much more, I paid my bill knowing I just got screwed. This is a horrible company. I do not recommended them. In order to fix all their mistakes in just the hallway, I had to remove my wallpaper, fix the walls, and paint the walls! Then since my counter was not flush against my kitchen wall and there was not caulk or anything to stop water from trickling down the wall behind my sink, it smells like mold under my sink when you open the cabinets, exactly what I told the company would happen!!!!! This company even showed up at my mom's house asking about a fire she just had asking for work! I was sitting right there like really! Don't hire them!!!! I have to hire someone to fix my counter! I want to sue them!"