Stanley Steemer

We moved into our house September of 2021. The previous owners had a long haired cat that peed everywhere and had a litter box under the bed in the master bedroom. (Beyond nasty). We hired family that has a cleaning business to clean the carpet and to be frank they were awful. David and James from Stanley Steamers came over and.... Well, beyond awesome!! We have a newer build (11 years) and we had no clue the carpet was actually white. Very meticulous and very pleasant/fun to be around. It was interesting and kind of embarrassing what they were able to pull out of the carpet. It was kitty litter and cat hair and I promise we have tried to deep clean with our Bissell vacuum and carpet cleaner. David and James made our carpet look new again. We highly recommend them. As for moving furniture.... It is not their job, help them out or give them permission. They don't want to ruin anything.

Cleaners came and did their thing and left. Never asked about furniture or anything. Later that day I noticed that there were no "pucks" under the nightstands/end tables/coffee table so I called and asked about it. Got their manager and left a message. Got a call three days later and was told that I told their team not to move furniture. I absolutely, positively, in no way told their team that and it is a flat out lie. I have a real problem with a company that lies like that and performs substandard service. To their credit they did offer to come out and reclean the carpet, but as we all know that is a royal pain. They flat out denied my request for a credit of any type. I would steer clear of these guys, they lie and don't stand behind their work.

The service team was very professional. During the process my carpet was stretched out of form - I called the service team to address the issue. To this date, no one from Stanley Steamer has called me. A side note, before you schedule your appointment - ask them what do they use to clean carpets - you will be shocked.

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It was okay.

Appointment went very well. They called the day before to give us an approximate time of arrival (from 10-1). The day of, they called around 10:15 and were there within 15 minutes. Whole process took about 20 to 30 minutes to complete, and had no issues with the representatives who came and cleaned the carpet. There are a few spots that definitely didn't come as clean as I would have liked, but realize that the carpet has seen some years with little previous cleaning done to it, and the areas that are darker are definitely high traffic areas. Would definitely call again.

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Perfect.  Always surprised at how little advance notice they need.  Very customer oriented.

Did what they said and answered questions easily.

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