Best fireplace pros near Lake Forest, IL

"Service call went very well. Anthony D. and Brandon arrived promptly and were very courteous. I explained to Anthony what services were requested and discussed quote recd ( including discount) for services from office. Anthony assessed fireplace and explained what needed to be done and then he went up on roof. Anthony explained about issues with chimney stack and he shared pictures which were very helpful for me to see what needed to be done. I requested photos of before and after work done on chimney stack be sent to me, Anthony said they would be sent. I'm very pleased with Anthony's communication about recommendations for fireplace and chimney and for his work done on the chimney. I am very pleased with Brandon's work on the interior fireplace. I would highly recommend this company and team Anthony and Brandon!"

"The crew did a great job reflecting all needed repairs out somewhat dilapidated fireplace had, and completed the repairs in the same day. Great service."

"The chimney project went smoothly. The result of the initial work on the fireplace was less satisfying. Richard Olsen, the owner, agreed with me and had the work redone. He made sure that the end result was something that we both were happy with. I was impressed by his professionalism and the pride he took in the work done by his company. I will not hesitate to hire him again or to recommend him."

"Bryan from Pratt's was great to work with. We had not used and of our fireplaces since we bought the house a few years ago. Two of them had old gas logs and the third had never been used since the house was built. I initially called Pratt's to inspect the chimneys and to discuss options on converting one from gas logs back to wood burning and another to have some sort of updated gas option put in. Upon inspection Bryan noted that all three had damage and it would not be safe to use without repairing them. He also determined none of them needed sweeping and that in fact the one in the basement had never been used. However, this one was not capped properly so the flue had accumulate some rust over the years. He showed me live video of the inside of the chimneys to show me the damage to them and why they were not safe to use as is. He proposed options on installing a gas insert in one, relining the one we wanted to burn wood in again and replacing the flue for the one in the basement. While we selected the options we wanted for the gas insert Bryan was very responsive and took the time answer all of our questions. When it came time to do the install Bryan ran into a couple of the issues with the gas insert installation. The backing for the insert was wrong for the manufacturer but Brian was able to track a proper one down so we didn't have to wait for the correct one to be sent by the manufacturer. The other issue was related to the existing gas line into the fireplace. It stuck out slightly too far for the insert to be centered properly and the line was completely cemented into the wall so it could not be adjusted. Brian went out of his way to talk to his contacts including the manufacturer on options that could be taken to slightly and safely modify the outside of the gas insert to be able to center it. Due to his efforts they were able to properly center the insert. The insert looks and works great. The new flues and caps also look great. Definitely recommend Pratt's Chimney service."

"Franco fireplaces was great. Absolutely would recommend."

"Manuel completely rebuilt the inside of our fireplace that included installing a new cast iron burner/starter, all new wall panels, and tearing out and putting in fresh new concrete for the "floor" He also cleaned our chimney. I had 3 different fireplace repair company's come to my home and I immediately liked Manuel, partially choosing him for this reason and the fact that he many 5 star reviews. That sealed the deal. He did very good work. Mark H. Elgin, IL"

"Rob came out to inspect our chimmey and fire place, however, we needed a cap put on the chimmey at this time. After inspecting the chimmey, we found out we need some maintenance inside and around the chimmey also. We were given what I'd call a reasonable price for parts and labor and agreed to have the work done. The job was done professionally and swiftly and with respect for our home inside and out, my wife was really pleased. We will definitely recommend Rob and his team to friends and family and have scheduled a cleaning and gas fireplace upgrade for the fall, Thank you Rob."

"The owner Eric came out personally to inspect and install the Fireplace Insert. This is my second year with the unit and I couldn't be more pleased. All the staff was very pleasant. I would definitely hire again."

"Jon and Mario were very professional and friendly. They explained a few things about my fireplace to watch out for and things I did not know. I would highly recommend them and will be using them in the future for all fireplace needs."

"Superior Chimney Service is professional, prompt, & very thorough. Mark & Corbin were our technicians that completed both work in our fireplace & cleaned dryer vent. Would recommend!"