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"We had a new gas tankless hot water heater installed in our new home by a different plumbing company approximately eight months ago. A few weeks ago, our carbon monoxide detectors went off in our home in the middle of the night, I was home alone due to my husband working out of town so I called 911 and the fire department came out. They traced the carbon monoxide leak coming from the hot water heater. After the original plumber told us it would be over a week before he would be able to come out to our home to assess this potentially fatal issue, I contacted Hot Water Solutions. Darren called me back the very same day and the very next day Justin was at our home assessing the problem. Turns out, the original plumber never glued the exhaust or intake lines going in or out of our hot water heater, not to mention the exhaust and intake vents on the outside of the house not only were too short, but weâ re not installed far enough away from each other to prevent the intake from pulling the exhaust back into the system. As a result weâ ve been having small amounts of carbon monoxide leaking into our home for almost a year. Fortunately, the hot water heater was in the garage so the carbon monoxide was primarily in the garage with small outs detected where the garage door leads into the house but, our grand childrenâ s bedrooms are right next to the garage so this could have been catastrophic. I have the upmost respect for Darren and Justin for their responsiveness, professionalism and expertise! We highly recommend Hot Water Solutions!"

"Elie did a great job installing my hot water heater at a price that was much better than the other quotes I received. I highly recommend Advent Plumbing!"

"Estimate was done on day requested and service was performed quickly and professionally."

"My water heater got flooded due to the recent hurricane rains. Chen Plumbing came out same day and was able to get a new water heater installed in less than an hour. I appreciate their technician's professionalism and attention to detail as well. Thank you!"

"They were great to wo9rk with and I will use them again for my business. Very nice guys."

"Thi is hands down awesome professional and a man of his word. Very experienced and explains with attention to detail. If you need A/C work this is your guy. Thanks again Thi ð"

"Great service, good price, on time and cleaned up."

"I consulted Angi on Easter Sunday April 20, 2025 after the septic backed up into the shower the previous night. Called several of the listed vendors; however, the only one taking call on the Holiday was Routerproxpress. The only reason I chose this company was because they could come out on Easter Sunday. They told me that they would arrive between 2 and 6 pm. I had a call at 4:30 that their trucks tanks were full and there was no place open on Easter to dump the trucks tanks. They rescheduled to Monday April 21 between two to six. I requested that they come after 4:30 since I had a very important appointment with my bank. They said they could arrange that. At 3:20 I had a call from the technician that he had located the tank and instead of the $500 quoted on the phone It would be $887, due to the large size of the septic tank at 1500 gallons and a large amount of solids. This seemed high but I wanted the problem taken care of ASAP, so I okayed the work. He also told me he thought there was a break in the line between the septic tank and the cross over line to the drainage field. Quoted over $6000 for the repair. I told him I wanted to get a second opinion and estimate before I would approve any further work. I also asked if it would be possible to use the toilets, sinks, and showers for a week or two while I did so. He said that would be okay. I instructed him to put the cover back on the tank and leave the dirt off the top. Later that night, the septic backed up again, this time flooding the basement. I contacted the office who called a manager John. John came out to see what happened at my request. He told me that he would call a water mitigation company and that routerproxpress or insurance would take care of it. A company called Propertymedics called me shortly and came out at 2 am on Tuesday am on April 22. They were pressing me to sign a work contract but I informed him (Claud) that Router pro xpress had called them out and said they would be responsible for the water mitigation. Claud said he suspected a blockage rather than a break in the line. I called the RXP office on Tuesday April22, ultimately speaking to the owner, Jeff. I explained that I was quite unhappy that we had flooded after the technician said it was okay to use the sinks, toilets . I was suspicious that the technician hadn t emptied the tank considering he was gone when I arrived 20 minutes after he had called me. And he had misdiagnosed the problem and given us the wrong information about using the sinks, toilets and showers. I said I would give him a poor review, contact Angi, and was considering a charge back to my credit card. He said the work was already done and he would put a lien on my house if I did. He said he would send a crew to do the repair and I better be ready to pay the $6000 plus bill then. I told him he should come with the crew and I would be there in person. The office said they would be out between 2 and 6 pm. In the meanwhile, I was planning to have another service provider out to diagnose my septic problem and get a quote and to be on hand when RXP showed up."

"Great local and family owned business. They are good at communication from the time of dispatch, through the plumbers arriving, and with follow up from ownership."