Approved Pro
Hot Water Solutions
Water Heater Installation and Replacement, Water Heater Repair or Service, Tankless Water Heater Installation,
About us
Hot Water Solutions is Georgia's premier choice for any of your hot water needs. We specialize in residential and commercial water heaters and offer both installs and repairs for standard and tankless water heaters. We also offer around the clock emergency services. If you need help with your water heater, please give us call today. We look forward to earning your business!
Business highlights
Emergency services offered
8 years of experience
Services we offer
Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9207 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 207 reviews
Tracee H.
Jun 2023
We had a new gas tankless hot water heater installed in our new home by a different plumbing company approximately eight months ago. A few weeks ago, our carbon monoxide detectors went off in our home in the middle of the night, I was home alone due to my husband working out of town so I called 911 and the fire department came out. They traced the carbon monoxide leak coming from the hot water heater. After the original plumber told us it would be over a week before he would be able to come out to our home to assess this potentially fatal issue, I contacted Hot Water Solutions. Darren called me back the very same day and the very next day Justin was at our home assessing the problem. Turns out, the original plumber never glued the exhaust or intake lines going in or out of our hot water heater, not to mention the exhaust and intake vents on the outside of the house not only were too short, but weâ re not installed far enough away from each other to prevent the intake from pulling the exhaust back into the system. As a result weâ ve been having small amounts of carbon monoxide leaking into our home for almost a year. Fortunately, the hot water heater was in the garage so the carbon monoxide was primarily in the garage with small outs detected where the garage door leads into the house but, our grand childrenâ s bedrooms are right next to the garage so this could have been catastrophic. I have the upmost respect for Darren and Justin for their responsiveness, professionalism and expertise! We highly recommend Hot Water Solutions!
Maverick B.
Jan 2023
Water Heater Installation and Replacement
Very friendly and answered all my questions. Ordered a bad Home Depot water heater and was able to get a new one from them for the install with no issues.
Steven R.
Apr 2022
Water Heater Installation and Replacement
Price was considerably less than the highest bid. Service and quality was fine
George K.
Jan 2022
Water Heater Repair or Service
Excellent communication
Lewis P.
Jun 2021
Tankless Water Heater Installation
Best price, quick service, good workmanship.
David W.
Mar 2021
Water Heater Installation and Replacement
Great company I highly recommend them to replace your hot water heater
Ramesh P.
Nov 2020
Water Heater Installation and Replacement
Need to replace hot water tank. After doing research call hot water solutions. Received quotation. Hot water tank replace with satisfaction.
Oscar F.
Nov 2020
Water Heater Repair or Service
no comment
Kenan H.
Oct 2020
I just want to say this company is amazing and so kind and genuine ! My husband Mike and I are life time customers now !
Jerome S.
Aug 2020
Water Heater Repair or Service
Great professional customer service along with timely repairs.
Richard C.
Aug 2020
Water Heater Installation and Replacement
Job completed within the first 24 hours of my call (Sunday afternoon) Incredible service very professional I would recommend hot water solutions to everyone. Darrin was Extremely knowledgeable very professional and even help me out with some other issues that I had.
Tye M.
Aug 2020
Tankless Water Heater Installation
Great service, timely on point with knowledge. Able to give good advise on all options for water heaters.
Kirk W.
Jun 2020
Water Heater Installation and Replacement
Went to the trouble of turning off water to the whole building, inquiring of other tenants first.
Response from Hot Water Solutions
"Kirk, thank you for your business and for taking the time to leave a review! It is important to us to give all of our customers a 5-star experience, and when that doesn't happen, it is just as important for us to learn why so we can do better in the future. Is there something that we did or did not do that would have made your experience with us better."
Ron F.
May 2020
Darrin was professional, knowledgeable, patient..took time and explained the work. This our second time using him. Going forward he will be our plumber. Highly recommended.
Response from Hot Water Solutions
"Thank you, Ron! We really appreciate your business and you taking the time to leave a review! Give us a call for any of your future plumbing needs."
Thomas S.
Mar 2020
Water Heater Repair or Service
Darrin is the best. Professional prompt fair- just like all the reviews here. No sense in using anyone else. Love my new water heater. Came right out the same day.
Darnell W.
Mar 2020
Water Heater Installation and Replacement
Great service and were $400 - $675 less than the other two businesses who placid bids for job!
Janice C.
Feb 2020
Water Heater Installation and Replacement
Amy K.
Feb 2020
Water Heater Repair or Service
I wanted the quote asap for my tenants, Darrin is the only one who could give me a price by reviewing photos and the site measurement information. He trusted me, so I trusted him back immediately. The quote included all and pricing was so reasonable. After the installation, he asked me to pay the exact amount in the quote he gave me. No hidden fee, no additional, no surprise at all. Simple, honest, professional, friendly, and quick. I do recommend Hot Water Solutions to anyone and to any businesses. I rarely see these honest trustworthy businesses lately. They are a treasure in Kennesaw.
Response from Hot Water Solutions
"Amy, Thank you for your business, and for taking the time to leave this great review! As long as what we talk about, and the photos are accurate, we will never add any hidden or surprise fees to the price we give over the phone! It was a pleasure working with you, and I hope the floors dried out. Give us a call for any future plumbing needs."
Jennifer P.
Feb 2020
Water Heater Installation and Replacement
Professional, prompt service, fairly priced.
Response from Hot Water Solutions
"Jennifer, thank you for your business and for taking the time to leave a review! Give us a call for any of your future plumbing needs."
Joey R.
Feb 2020
Water Heater Installation and Replacement
Great experience! Friendly team!
Response from Hot Water Solutions
"Joey, thank you for your business and for taking the time to leave a review! Give us a call if there is anything we can help you with in the future."
James S.
Feb 2020
Water Heater Repair or Service
Very good company
Response from Hot Water Solutions
"James, thank you for your business and for taking the time to leave a review! It is important to us to give all of our customers a 5 star experience, and when that doesn't happen, it is just as important for us to learn why so we can do better in the future. Is there something that we did or didn't do that would have made your experience with us better?"
Scott H.
Jan 2020
Water Heater Repair or Service
I only rated the cost at a 4 because I didn't have time to do much cost comparison. Still, it seemed to me to be a very good value considering the call was placed at about 10:00 and the new water heater was installed and running by 5:00 that same day! I would highly recommend Darrin!
Scott I.
Jan 2020
Water Heater Installation and Replacement
What can I say, they did an outstanding job at a fair price. The guys installed two new water heaters and replaced half a dozen valves. I would (will) hire Hot Water Solutions again if the need should arise. I will also recommend Hot Water Solutions to anyone I know who needs a new hot water heater.
Response from Hot Water Solutions
"Thank you, Scott! We really appreciate your business and you taking the time to leave a review! Give us a call for any of your future plumbing needs!"
Chaleta W.
Jan 2020
Water Heater Installation and Replacement
I didn't understand why I had to have a permit from the city to simply have my water heater replaced, the talked to me extensively about it and even went down to the permit office with me...I would say above and beyond is this company's moto.
Response from Hot Water Solutions
"Chaleta, thank you so much for your business and for taking the time to leave a review! All of our customers are extremely important to us, and we always want to make sure you have a 5-star experience! It is great to hear when we have accomplished that! Thank you again and give us a call if there is anything we can help you with in the future."
Sariyah V.
Jan 2020
Water Heater Installation and Replacement
These guys were great. They showed up on time and did a fantastic job. They have years of experience and it shows. They were willing to even come out on New Year’s Eve but I told them New Year’s Day would be fine. Sure enough they showed up at 10 AM and didn’t charge me any extra. I would highly recommend using them. Darren is the owner and is very knowledgeable. ?
Response from Hot Water Solutions
"Thank you, Sariyah! We really appreciate your business and you for taking the time to leave a review! Give us a call if there is anything we can help you with in the future."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Hot Water Solutions is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
Sunday: Closed
Hot Water Solutions accepts the following forms of payment: CreditCard
Yes, Hot Water Solutions offers free project estimates.
No, Hot Water Solutions does not offer eco-friendly accreditations.
No, Hot Water Solutions does not offer a senior discount.
Yes, Hot Water Solutions offers emergency services.
Yes, Hot Water Solutions offers warranties.