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"When facing unexpected plumbing issues, Keep Smiling provided truly excellent service. Their Technician was punctual, transparent, and highly skilled."

"I requested a HVAC tech come out to my home as my AC was not working properly. The tech recommended that I get a new AC. He told me he would have his sales rep come out to talk to me about the options I would have as far as replacing it. Their sales rep showed up. His name is Jimmy, and he told me all these great things about Bardi and their products. We came to an agreement of my buying a cheap HVAC system as I was trying to save money. It would cost me 12,000 dollars for the system. The next day April 5th, 2025 their install tech came out and installed the equipment. I was at work at the time, but I had a family member there. I returned home to find out the lower level of my home was not being cooled, and they had left part of my old HVAC system connected to the new system. It was a burnt up disconnect that should have been replaced and was a major part of what was wrong with my old system. Also they used a panel cover from my old system instead of new. I asked Jimmy to come and pick up the equipment which it states I have three days to reject the equipment in the contract. He expressed that I couldn't reject the equipment after it was installed. They had a tech come out the next day April 6, 2025 to fix the downstairs not working, and he fixed it. The next day it happened to be cold outside so I turned on the heat. No heat was coming out of the vents just cool air and the fan unit was running extremely loud outside. It was so loud it sounded like the fan unit was in my room on the second floor, so I turned it off. When I did turn off the fan unit made a horrible exploding noise. Once again I called Bardi and asked them to come get their HVAC system, they refused. Crystal the customer care rep is who I spoke with. She scheduled another repair tech to come out on April 12th to look at the HVAC system. I waited the entire day and no one showed up. I finally called and the receptionist told me it was their employee appreciation day no one would be coming. Monday I received a call from Crystal their customer care rep stating she text me and told me no one would be coming, but I never received that text. She scheduled another appointment for Easter Sunday. I stayed home Easter Sunday instead of going to church, and no one showed up again. I've stated each and every time I've spoken with someone from Bardi that I don't want to do business with them but they are basically trying to force me to keep their equipment at this point. This is by far the worst customer service experience I've ever had. These people are trying to rip their customers off basically. This should be illegal. I've reach out to get a lawyer to force them to remove their equipment from my home. Stay away from these people at all cost."

"I contacted Mr. Franklin for what I thought was regular maintenance. I had never had the septic pumped before and was unsure where the tank was located as there were no visible indication of the piping. Mr. Franklin poked around but could not locate the piping so he contacted the County Health Department and obtained a copy of the blue print outlining the location of the septic tank. Turns out the line was inactive and the tank did not need to be pumped. After all the trouble Mr. Franklin went through between the drive out here, the hour he spent poking around trying to find the septic tank and waiting for the county to call back, he refused to accept any money from me. He would not even accept a trip charge. In a world were honesty just doesn't seem to exist anymore, it is so good to know that there are still trustworthy businesses out there! Mr. Franklin's knowledge of what to look for toppled with the time he took just to educate me is just priceless! I wish all businesses was like Franklin Septic!"

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"The Electrician was top notch all the way. Everyone was very knowledgeable and understood their job. Well the price was right and the work was outstanding."

"Fair, honest, upfront pricing. Great work. And cleaned up as if he had never been here. Very pleased!"

"He was very thorough with the work that he did for me. He explained everything to the best of his knowledge. He was very down to earth."

"You can't go wrong with their level of integrity to fix your unit right. I've used their team more than once and each time it was an honest repair, no hidden agendas. Like a great mechanic/doctor they become your GO TO when you need one every time!"

"My first interaction started kind of with suspicion, but I relied on good ratings on this site and other sites. Now after the house is complete I should have looked around how to spend over 700 k. They hired subcontractors from the very cheapest spectrum but billed me as if they hired the most expensive specialists. I had overages in most categories without any proof. The builder trend communication they use is confusing, slow and serves the builders interest only, they can edit it anytime too. So if you get quotes from Southernwood do not be happy, the price at closing would magically increase by many many thousands. My basement is already cracked as well as my driveway and I did not even move in yet. I have no water pressure despite spending over 20 grand on upgrading the well and having 70+ psi at well with 3hp motor and 100gallon per min supply. Blame game is ongoing. Too many flies in the ointment. I am sharing for you to make a more informed decision I wish I had. My next step with them will most likely be BBB, then complaint with the Consumer Protection then litigating. I am ready to spend another 15 grand on a lawyer."

"They were respectful, on time, clean, and personable. I will definitely use them again."