TDE Inc Construction & Painting

"Yes this was a very difficult project due to the extreme slope of the lot making it extremely difficult to access the left & right sides of the house. We used a 60' boom lift & due to the slope the lift got stuck several times on the natural mulched side of the house requiring wreckers to be called to winch the lift out. The lift did inadvertently damage two of the scrub trees that were naturally growing in the side yard. the lift did crack the already multi cracked drive which we paid our concrete contractor to repair seemingly to the customers satisfaction. As far as the composite shutter deposit, it was refunded on the final invoice due to an unexplained contemptuous interaction with Mr. customer which let me know that we didn't need to do anymore work for this customer other than what was already started which was a huge exterior painting project that we did complete, so we cancelled the shutter project & did refund the deposit in full by applying it toward the painting project & refunding approx. $ 2,000. of it with a company check. Ms. Customer agreed to correct the review to reflect this error but hasn't after a couple of months of agreeing to do so. Nothing was ever said to me about the water faucet until i read the review & communicated via email asking the customer to send me any repair invoice(s) & i would review it/them for consideration, but again after two months we haven't received. We are sorry for the difficulties with the project but feel that the paint job is a quality one & will last for a long time. We do have a long track record of successfully completing projects to our customers satisfaction over a long period of time & have many excellent reviews on multiple sites which makes this review disturbing to us & we will strive to correct the areas that need improvement on our future projects."

"Dear Customer, Thank you for your wonderful review. It is much appreciated. Please let us know how we can help in the future. Tom"

"Thank you for your great review of our service. Thanks also for already calling us back to do additional projects. We look forward to serving you both in the future. Many Thanks! Tom"

"Thank you for your beautiful review of our work & company. It was so much fun working with the two of you. your newly created living spaced is beautiful & practical. You guys are the best. Please call us anytime we can help. Thanks! Tom"

"Thank you for your beautiful review of our company's work & customer service. In the construction business it does take what sometimes seems like a higher price than is necessary to perform up to our customers standards. We had rather be know as an above average contractor from a quality & customer service standpoint than to always be the lowest price. I know you understand that. We appreciated being able to help with these projects for you both. Thanks for the opportunity to have served you. Sincerely, Tom"

"thank you for your overall A for rating your experience with us. i would like to have had an A on Pricing as well. Its almost impossible to deliver the quality & service that we offer & be called cheap at the same time. We don't apologize for our price as that is how we pay our co-workers a good living wage so that they can adequately provide for their families & obligations. i know you understand this & more importantly appreciate our service & quality. Thank You, Tom"

"Dear Angie's List subscriber, thanks for your great review. We enjoyed working on your beautiful new bathroom. Please call us when we can help again. Thanks, Tom"

"dear Angie's List Subscriber, Thank you very much for giving us an Overall A on our review. Thank you also for asking us to do the work for you. Please call when you are ready to do another project. We appreciate your business! Tom"

"Thank you for your kind & gracious review. We were so pleased to have remodeled practically your whole house. It turned out great & I hope you enjoy it for a long time. I appreciate your taking the time to give us this great review. Please let us know how we can help in the future. Tom & Joel"

"Thanks for your great review, we genuinely appreciate our customers taking the time to give us feed back. we really enjoyed doing the work here in Athens on your family home. Please let us know how we can help anytime in the future. All The Best, Tom"

"I'm sorry that your experience was not up to par with us on the pressure washing of your deck. We were extremely busy during this period as well as short of personnel, so I want to apologize for your not receiving our usual high standard of service. No excuses, we should have done better. Mr. Angie's List subscriber said that the quality of the cleaning job was excellent. We certainly fell short on communication & getting the work installed in a timely manner. We will continue to make strides in these areas. Please accept my sincere apologies! Tom Edge"

"Dear Subscriber, Your kind words are such an encouragement to all of us here at TDE, Inc. It was great to be allowed to do this project for you two. You both were super to work with & we feel like we have gained two more friends. Thank you so much for your business. Tom Edge"

"Thank you so for your great review. We thoroughly enjoyed working on your project & were as thrilled as you for the way it turned out Thanks so much! Tom"

"Thank you for your great review. Worthwhile results in our business are not cheap. Thanks for appreciating our value vs cost. Most of all, thanks for being such a great customer over the years. Tom"

"Thank you so much for your great review. It was our pleasure to work with you on this project. We are so appreciative for our customers feedback. Let us know how we can help in the future. Tom"

"Dear Member, Thank you so much for your great review of our company & the work we installed for you. Your feedback is a great resource to us in obtaining future work. It was so much fun seeing your vision for your house come to pass. I hope you both enjoy your home for a long time. Thanks for this opportunity & for the confidence you have in us. Tom Edge"

"Thank you so much for your great rating of our services to you. You have been a great customer for many years & we greatly appreciate your business & the pleasure of meeting your construction, repair & painting needs over those years. All of us at TDE wish you & yours a very Happy New Year. Let us know if we can help in any way. Tom"

"I am not sure what we did or didn't that prompted you to rate us as B's & a C for our service to you our customer. Most of our customers rate us very highly. We do get a few B's mostly on price but are generally highly rated on our quality, responsivness, quality & professionalism, so of course we are dissapointed to receive what we consider to be low marks. If you feel this strongly I would have hoped that you would've let me know that you were not happy with us before giving us a rating that could discourage other cutomers from calling TDE. Hopefully they will read many of our other great reviews. If there is something that we can do to make your experience with us any more positive, please call me at our office to discuss. Thank you for your respone to this request. Tom Edge"

"Dear Customer & Angie's List Member, You have given us several nice reviews for different jobs that we have installed for you for which we are grateful. I am disappointed that we received a 'B' this time in the price line when you've always given us an 'A' in the past. We cannot do the quality & professional work that you have raved about in the past without charging our standard price per hour & marking our material up to cover our overhead so we can pay our bills, otherwise we will go out of business. So many contractors have gone out of business trying to sell at bargain basement prices. We are not in that business. We are in the business of trying our dead level best to deliver a product that meets & hopefully surpasses our customers expectations at the best price we can offer & in order to do that our prices have to stay at a level that allows us to cover all of our overhead expenses & hopefully make a reasonable profit. For value received, our prices are reasonable. Ask some of our customers who have occasionally tried a bargain basement contractor & came back to us due to the problems/sorrows that caused in their life. The same item at Walmart & Target is a bargain if one is less than another, but when it come to contractors, no two deliver the same product even though the project description may be the same. Rating us low on the price scale may cause some potential customers not to give us a try & if they are bargain basement shoppers when it comes to contractors, then that is fine. We greatly value your business over the years."

"Dear Customer, Thank you for the mostly great review. We surely enjoyed working on your project & seeing it turn out so beautifully. It is our pleasure to see this happen over & over again with our cutomers. I hope the 'B' in the 'price' category does not mean that you feal that you did not get the value for your money spent. Most of our customers tell us that they feel like they got more than they expected. To deliver the type of quality, responsiveness & professionalism that you did like, requires that we charge an amount that allows us to cover all of our overhead & be able to pay all of our bills in a timely manner. So we know the rates that will meet that goal of taking care of our responsibilities & being able to stay in business. Many have gone out of business trying to be the low bidder. Our goal is to take good care of our employees so they can have a good place to work & take care of their families in a responsible way as well as deliver a product & level of service that meets & exceedes our customers expectations. So far we have been able to do that for the most part. Please understand, we never charge more that we feel like to have to to accomplish our goals as stated above. Thank you for the great work you have given to us in the past. I sincerely hope we can be a help to you in the future. Tom Edge"

"Thank you very much for asking us to install this deck for you & for the great review. Please let us know if we can help in any way in the future. Sincerely, Tom Edge"

"Thank you for such a nice review. It is very much appreciated! Tom Edge"