HomeCraft Gutters

We have been trying to contact HomeCraft Gutter Protection regarding our warranty. They do not answer the phone. They do not return phone calls (voicemails) from the contact numbers they have provided. The other numbers listed are either not working, or you are not able to leave a voicemail. At this point I do not think it matters what number you call, unless they are trying to get your business. Customer Service after the installation is absolutely horrible. We assumed that this was a reputable company. Obviously, they are one of the business that presents well up front, however do not hold up their end of the bargain after the fact.

Avoid this company at all cost. Would Give 0 Stars if possible. Let me start this out by saying - do your research, gather competitive options, and dont fall victim to the lengthy sales pitch HomeCraft provides. Although your salesman may seem like a charmer, and the in-home presentation may suggest their proprietary gutter guard is superior, you only see a tip of the iceberg before signing the dotted line. Aside from paying 4x the market rate on sub-average material, the complete customer experience has certainly lacked that of a reputable company. Regretfully, I paid over $8,000 for my gutter system, before I decided to get some further feedback from multiple roofing and gutter specialists that mentioned my gutters should not have cost ANY more that $3,500 including labor. $1,600 on the low end not including guards. I felt sick about this. My only redeeming thought was that this company must provide excellent service on the back end, and would respond to any request to fix any imperfections. Boy, was I wrong. HomeCraft provides a 1 year warranty and cannot fix my issue. That is the only response I have - and they are holding firm to it. My salesman has left the company since installation. The Project Manager, Chris Charles has left the company and when I reached out to him he responded with "Please contact someone else, as I NO LONGER WORK FOR THE COMPANY!!! The Customer Service Manager Casey, offers no help and has repeatedly stated she was going to email the copy of the signed contract over to me, but I still have not seen it, after both conversations with her confirming my email address. The issue I had started from the date of installation 12/23/22. I travel for work, especially during rainy summer months but was able to snap this photo from 8/11/23, and I recently reached out (outside of my warranty window) with the time stamped photo only to be told there is nothing that can be done. It is just piss poor. If the owner would like to reach out to me on a personal level, and make this right, I will gladly remove this post. but until then... These people are crooks. Snake oil salesmen. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS. EVER. Whoever heard of a 1 year warranty anyway?

Worked with Cade and he explained everything about the company and services in detail with my with wife and I. Quality of gutters are top notch and was able to install the next day.

Bbbbbb

J

We were needing new gutters so we checked around and I also asked for recommendations for gutters. I got a few and called some of them and they did not all get back to me. Tyler got back to me that same day and came over within an hour. He looked around and then came in and explained things to me and my husband about the gutters and how they work we were impressed with the system . We decided to get black gutters and do the eighteen mos. same as cash. Tyler got everything in order and we had new gutters on the third day. The guys that came were very professional and took care everything that was around the house. They were done in about 3 hours, so I checked out everything and it was great and house looks so beautiful. It really changed the look of house. That night we had a hard rain and the gutters worked beautiful. I texted Tyler and sent him a picture so he could see how awesome they looked. Tyler was very professional and friendly and worked with us on areas. If you need gutters give them a call you won't be dissapointed. Tell them Norine told you to call

Good quality, but over priced.

Did not wait long to get project done.

Fantastic work

I like that their product was sturdy not flimsy.

Friendly, knowledgeable staff. Prompt and professional installation. Options to fit any budget!

Good, there were some issues with material availability but covid…

Very professional;

Great work

Installers were very professional and efficient. Product is the best out there.

The gutter covers do not keep out pine straw at all. There was miscommunication with installers, so they installed gutters without fixing fascia, and they installed downspout in a weird way. Finally, they took away a flexible pipe which was necessary to keep water from deluging our sunroom.

Would hire again.

Great job

Very professional. Quality of items top notch. Workmanship excellent. Completed in a timely manner. Terry was Awesome!

This company came 2 days after the accepted bid. Very professional and fast!! My job was done in less than 3 hours! Nice work!!

Timely

Th project went great!

They came out and did a very little cleaning and I discovered after a rainstorm the downspouts were still plugged. They were to repair and replace two sections of soffits. They did a terrible job and left the area around my front door and porch in complete shambles! Very little trash picked up while sealer all over the entire area. I am holding payment until the job is complete and it should be.

The representative for the company, Davey Jones, was not an honest booker. When I told him what I wanted (43 ft. of 6 inch gutters; with 32 ft. of 3x4 downspouts at the front of the house, no leaf guards), his quoted price started at $2300. I specifically told him I just wanted an estimate of the cost and that I would check with my neighbors who recently had gutters installed. He was not happy about that and started to reduce the price. I went to my neighbors and they said that their price was $400+$500 for leaf guards. I went to the rep with that info, and he lowered the price again. He said that the quality of his gutters were top notch and finally 'lowered' the price to $1,223. I told him I needed to get another estimate, and he lowered the price again to $1,148. I didn't even get a senior discount. After the job was done and paid for (workers were outstanding), I later received another estimate from Anthony Construction which estimated the same job for $550. Thus, I believe the booker was totally dishonest and charged more than a reasonable and fair price for the same job that reputable installers charge. I am not a happy camper at the perceived rip-off I received from HomeCraft. I believe they owe me at least half of what Jones said my particular job cost. Workers took exactly one hour from start to finish their excellent work. I do not recommend HomeCraft for honesty in their pricing. Get estimates before you hire that company.

The salesman was good and convincing, convinced me to pay more for a **superior product**. Problem is, it was more expensive but the superior leaf guard design cannot seem to handle melting snow. Most of the water ran over the leaf guard and not into the gutters. This is what the salesman said would happen with other systems but not their better system. I sent a video to the salesman who forwarded it to his GM. I waited a couple of days before asking the salesman if his GM got back to him because I had not heard anything from them. Five minutes later someone named Sierra called me and said that they would send the installer back out to fix the problems. The installer came a few days later and fixed one problem from one of the videos but did not address the leaf guard issue. He told the person who was at the house that he did not know anything about that problem or the video, but left his phone number. When I got home and heard about that I texted him the video and explained. I never heard back from him. I told this to Home Advisor and to Greensky financing, both of whom said that they will be in touch with the merchant about it. I still have not heard anything back from Home craft to follow up. I paid a $2,000 deposit and financed $4,800 with Greensky. Greensky has not charged yet. I told them that the merchant needs to address the leaf guard issue. That price is way too much for gutters if the leaf guard system does not function as described. I need them to fix it or demonstrate that it works properly.