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"I strongly caution anyone considering Peaden Air Conditioning, Plumbing, and Electrical to explore other options. If I could give a 0 star review, we would. We engaged Peaden for over five different services, and in every instance, the work was plagued with issues requiring multiple technicians to return and correct their own mistakes. In several cases, Peaden was ultimately unable to resolve the problems, forcing us to hire other licensed contractors at our own expense to complete the work properly. Their back office operations are equally disorganized and unprofessional. Peaden consistently failed to adhere to their own agreements, making billing and scheduling unnecessarily difficult. In one instance, they proposed a solution that we accepted, only to later attempt to unilaterally change the terms of the legally binding written agreement when the test results did not align with their expectations. On another occasion, they charged our credit card without authorization for a job that had not yet been completed. Communication was a constant struggle—we had to follow up repeatedly just to obtain basic information, only to be met with unfulfilled promises and a complete lack of accountability. Peaden frequently claims that customer satisfaction is their top priority and assures clients that they will make things right. However, these assurances are meaningless when the company lacks the competence to effectively resolve the very problems they create. Their repeated failures demonstrated an inability to deliver quality service, rendering their promises empty. Furthermore, despite explicitly instructing Peaden that they were no longer permitted on our property, they sent a contractor months after a job was completed to "touch up" paint. Given their history of subpar work, this appeared to be yet another attempt to address deficiencies they had failed to correct the first time—without our consent. Considering the repeated issues, wasted time, and additional expenses incurred due to their incompetence, I cannot, in good conscience, recommend Peaden to anyone. A professional company should stand behind its work, honor agreements, and respect customer directives—unfortunately, Peaden has demonstrated the opposite at every turn."

"The guys were right on time, and got the job done in a matter of a few days. When they finished, they cleaned up all of their stuff. I would definitely hire them again for future jobs."

"I cannot recommend this company. We called hydroscout out to our home to help with detecting a leak. I will say the technician that came out was very professional and thorough. Our leak was so small that its location could not be pinpointed so the technician recommended coming out again in a couple weeks. The main office / management scheduled a follow up session at my house for 2 weeks later, in fact I have a voicemail confirming the date. The morning of the scheduled follow-up appointment I called to verify I was still on the schedule. Much to my surprise my appointment had inexplicably been cancelled. This was a huge inconvenience as I shuffled my work week. Very disappointed in the poor management and customer service. Needless to say I am going with another reputable company in the area."