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"Never showed for the scheduled appointment"

"I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere."

"Grandview did an excellent job of remodeling our kitchen. We had visited two other kitchen remodelers before stopping by Grandview. At the first remodeler, the staff never helped us even though we looked around the showroom for 15 minutes. At the second, the staff was very helpful and generated a quick ballpark estimate of what our remodel would cost, but it turned out to be too pricey relative to the value of our home. When we walked into the Grandview showroom, we were immediately greeted by Joel, who talked to us about our needs and wants for the project. He started creating a plan which met our desires and was within our budget. He and his sister Susana (it is a family business) then visited our home to take measurements and look at what exactly we currently had and came up with additional suggestions for the project. Grandview then sent their electrician/plumber James (yes, he’s licensed in both trades) to review placement of lighting, electrical devices, outlets and switches and answer any questions we had. He was very helpful and based on his experience made suggestions on some lighting options we were unsure about. After a few more visits to the showroom to iron out details and select colors and components we signed the contract. The entire project was handled professionally from initial concepts and estimates to final plans and renderings through removal of old cabinets, counters, etc. and installation of new cabinets, counters, backsplashes, lighting, plumbing and reinstallation of our recently purchased appliances. Joel and Susana were always available to us during the entire project to answer questions, and they immediately took care of the few issues that arose. They were always professional and pleasure to talk with. The few glitches in the process (two cabinets that arrived damaged, incorrect drawer fronts supplied by the manufacturer and a shelf unit that fell off the delivery truck lift gate) were taken care of as quickly as the supply chain allowed (this is a time of major supply chain disruptions) and of course without cost to us. None of these issues were Grandview’s fault. Their installers, Randy and Steve, were absolutely superb and quickly took care of the few minor installation issues that popped up to our complete satisfaction. I later found out that Grandview had also remodeled my cousin’s kitchen, and she was also as impressed by their professionalism and quality of work as my wife and I were."

"jIt was a very simple job, but they showed up and did it right."

"Lucas' crew came, started and completed the job when promised. We were not at home during the process as removal of the "popcorn from the ceiling is a very messy job. Lucas cleaned up well afterwards and left our little villa looking MUCH BETTER! Thanks for such a professional job."

"Had a screen room installed by Mark a year and a half ago. I had a bent track on the one window, which makes it unusable. He knew the track was bent on install so he would take care of it and a year and a half later here we are, Mark does not return phone calls or text so now I have a screen room that I have a window that I can’t use and Mark doesn’t seem to care so I guess the warranty ends when he gets paid lifetime warranty that is"

"I’m very happy with the bathroom remodel done by Logan and his team, they were professional, on time, and easy to work with. The quality of work especially the tile and finishes were excellent. They kept everything clean and made the whole process smooth. Highly recommend!"

"It was the cheapest and finished in a timely manner, and they were very communicative during the project."