Get matched with top well and pump technicians in Key Largo, FL

"Juan the owner called me around 9 am, a few minutes after I placed the service request. I told him that my Well Pump had stopped working and needed to be replaced. He knew that without that pump we had no water in our house. When I told him the that the pump was Gloud 1 1/2 hp pump, he said that he had it in stock. He then told me that the installation would be around $250. Juan told me that he had a job in Davie, but it would not take long, and he would do my repair afterwards. I reached out to him around noon and he said he was still on the first call. Then later he called me and said that he was going to the supply house and asked if I wanted him to pick up my pump. When I said yes, he asked me to Zelle him $1388. I checked around and that Glouds Pump can be purchase for between $600 - $700. I felt like he asked me for the money to lock in the job, because now I would have to do it with him. I reached out to him a couple of more times throughout the day. Then he finally told me that he would be heading to my house after 3:15 pm. He finally arrived at my house after 5:30 pm almost two hours later. Then his guy cut a pipe and water spoored all over the garage. Juan just stood there watching. He made no attempt to stop the water, move my items that were now getting wet, or clean up the mess it made. Finally, when the repair was done, he asked me to Zelle him another $429. I guess when he saw that I lived in a nice house, the price for the repair went up! Overall, they were friendly and did replace my well pump. However, they were terrible about keeping their time commitment, they were very messy, and I felt like their pricing scheme was dependent on your economic level. Next time I would use someone else."

"This is a follow up to my prior review of Alpha Foundations. After reading my initial review, Alex (The General Manager) conctacted me to chat about my experience. I left the conversation with a better understanding of the initial inspection process and thoroughly impressed with the overall customer service of everyone I came into contact with at Alpha. From the sales team, field techs and management, my customer service experience was top notch. It's obvious to me that customer service and satisfaction is at the top of their priority list and it resonates througout the organization. Although I experienced a very minor issue with the initial diagnosis of the problems my property was having, I wouldn't hesitate to hire them again in the future and would recommend them to friends and family."

"I got same day service and everything was done in under 20 minutes. David was very polite and prompt. He also checked a toilet flush (tightened loose chain in tank) and fixed a disconnected pop-up plug in the bathroom sink."

"Once Mr Lionel Thomas is the home inspector your in great hands !!! He’s a straight shooter 1000% !!!! If Lionel recommend checking for termites and basil send you someone get the report insist on seeing it before your closing!!! Any other recommendations from basil will be unprofessional don’t make the same mistake I did please !!!! Just to name a few $17,500 Cash complimentary food ,my payed Materials all gone and ..... if your looking for all your brand new items in your home painted up ,cement and full of dust not to forget on finish paint job in EVERY ROOM, new Windows with paint all over the outside, I was told by him and him team everything is finish ,after driving 14 hours clean and mop my dad room to give your 80 year old dad a bath to find out there’s very little water coming out his bath by then where coughing from the bleach , there’s not enough water to wash out the shower, went to second bathroom same problem but a little more on the bottom . Theses are brand new showers ! water leaking under the sink and they put a T-shirt under after 3 months 3 weeks don’t take any advice from basil. His intention I think is good buy at the end of the day I’m paying for a service not empty words and unprofessional work ! He’s a smooth talker that will cost you stress and more money in the end !"