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"Bill Martins Flood Crew is excellent. In December, just before Christmas, my finished rec room flooded when my sump pump failed--soaked carpet, cardboard boxes, books, furniture with sewer water. I thought I would not find anybody this time of year to help me. But I called Bill Martins from Flood Crew, and he came out right away. He looked at the basement and gave me an analysis of my damage on the spot. He was wonderful. He took care of getting detailed estimates to my insurance company and then made arrangements for me with all the needed specialists. First, I wouldn't have known where to start, and second I wouldn't have had a clue whom to call. I needed crews to remove the carpet, cut out drywall all around to dry it out, check for mold, test for asbestos, and then remove everything. And, of course, fixing the sump pump, installing flooring, putting everything back, and lots of details in between. All of this obviously can't be completed in a week or even a month. My work was not the only project that busy contractors had. My situation was far more complicated than I thought it would be. Ultimately, it took four months, which I thought was very reasonable. And the result is so beautiful--no corners cut, no putting up with mediocre results, all this for the same price and time or less than others quote. Be patient. Be flexible. Talk with Bill about the results you want. Listen to suggestions. Your results will be beyond anything you thought was possible."

"Paul came out, gave a quote and installed a new AC unit the following week. He was very responsive. We had been without air for almost a month. He was the only business that reacted like he wanted the business."

"From measuring to install everything ran smoothly no hiccups. Great people to work with"

"This review is solely about the installation portion of the Puronics Water Treatment System since it was just installed today. The install team arrived on time, ready to go to work. The location of my main water line was tricky to get to, but they found a great solution to tap into the line via a drop-ceiling access point. They located the Hydronex Water Conditioning Cylinder and Salt Backflush Container exactly where I wanted it. Their work was clean, tight, and very professional. The RO system was backordered, so they explained that they will return within the week to install that portion of the project. They prepped for the RO install by drilling and installing the faucet in my granite countertop. After the install, they explained the whole system to my wife and I and we were up and running with conditioned water. I can't say enough about my experience with Chuck on the initial phone call, Miles who provided the water testing and sold me the system, and Ryan who installed the system. So far, I can't envision any issues that might arise with Orbit Water Solutions since they have provided outstanding service to this point!"

"The company sent out very professional installers. First the owner came out with tons of actual samples of cabinets, and granite and tile for the backsplash. And they weren't just small pieces. He had samples of cabinet doors, ;large boards of the tiles and large pieces of the granite types. Large enough to put over a section of the counter with a large section the the backsplash behind it to see how it would really look when installed. The next week, two guys came out and spent the morning doing exact measurements of all the surfaces to renovated. The actually built a wood framework of the walls and counters so the counters and backsplash could be made to the exact forms needed. And then about ten days later the installation was scheduled. The work took about a week. The installlers were great and took care to clean up each day before they left. When all the installation work was completed on Friday, the plumber cam out and hooked up the sink and disposal and all was finished by 5:00 on Friday. The kitchen was transformed. It was the first upgrading in the kitchen we had done after living here for 35 years. And I can tell you it was worth the wait. And the price was more than reasonable. I have recommended this company to friends and neighbors and would again."

"I am very pleased with the quality and affordability of the sump pump install by Chris. Clean, organized, professional. AAA+++ I highly recommend Air Temp Solutions."

"It was fine. They explained everything. I highly recommend them to others. I will hire them again for additional of electrical outlets."

"The technician was on time and diligent, but the clog was further along than the 50' snake, so he left with no charge."

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that needed to be performed, as well as a cost and time estimate to install these improvements. I appreciated being able to ask questions and have a positive and informed discussion about the issues. Dan is a very pleasant and knowledgeable "gentleman" who works very hard at explaining the tasks that needed to be performed. Dan is the one who made me believe in the Mark Group and it's ability to make these changes translate into energy savings.

When the work was scheduled to be performed, the installers were knowledgeable professionals, who showed up on time and worked long hours to get the work complete within the two date estimate.

The work was done with respect for my property and without undue interruptions. The installers were also very pleasant and informative.

Dave Condin was the final person who came to do quality control. He is an amazing and talented person. He is fun to talk with and seems to be the ultimate problem solver.

A week after the installation we are now facing a heat wave, and I can already see the benefits of this program. My house does not heat up because of the attic. The air conditioning runs less frequently, and the house seem far more comfortable.

The best part is that PEPCO agrees to a rebate off the cost of the installation. This makes the process and unbelievable bargain.

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"I wrote a negative review of Rightaway after having a disappointing experience involving a ~$4k mold remediation+sump pump installation job, during which the firm broke a pipe and failed to repair it properly, according to two plumbers who came out afterwards. I noticed the problem a few months later when I rechecked the crawlspace after my backup sump pump battery alarm went off following some heavy rains. We had Rightaway out again that point (Al arranged the visit of one of his colleagues while he himself was on vacation) and were told by Al that we’d get an estimate for waterproofing the area as a second job. He also denied responsibility for what we believe was a poor repair job of the pipe. After a month of texts with Al, the owner, we hadn’t received an estimate. I should note that Al was very responsive via texts during this time and gave reasons for the delay. For example, he told me over text once that he did not have the right phone number or email address for us. After being solicited by Rightaway for a review on Angies list, I posted a very negative review and Al immediately contacted me and insisted he come out and provide us with another estimate. After I asked, he also agreed to reimburse us for the repair job we’d had done on the pipe; that repair had cost ~$300.00. Al then came out to the house. He told us he’d mail us the reimbursement, send us an estimate for a new waterproofing job, and give us references of people for whom the company had honored their warranty in the past. He emailed us the estimate that day and then mailed the check the following week. However, that next week, he said he didn’t want to provide us with a reference unless he was assured that we would go with his firm for the new job, because he didn’t want to bother past clients for a reference, essentially, that wouldn’t lead to another job. Over text, he said that if I was waiting for a reference to change my review on Angie’s List, then I should go ahead and leave up my initial negative review, and that he would then post all of our text exchanges because I was not being fair and honest. At this point I called him and he explained (as I just did) why he didn’t want to provide a reference. I told him I would change my review to reflect all of our communication since early February, and that’s what I’m doing now. Al is very responsive to texts and calls, and he seems very knowledgeable about his craft and plumbing. Indeed, when he came out to our house personally, he was very convincing and I was considering re-hiring him despite the prior frustrations. I am also impressed that he cares enough about his reputation to insist upon coming to our house, offering a solution to the problem, and reimbursing us for the cost we incurred repairing that pipe. However, based on our last exchange, regarding the texts and the lack of a reference unless we went with his company, I decided against rehiring the company. I've decided I'm not hiring any future new work without a very thorough reference review. As I’ve said, the firm is very responsive in terms of communication and seems to know their business; I would just not go with them again personally based on my experience."