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"Everything went exactly as quoted and PK Mech did a wonderful job installing a aesthetically pleasing new Luxaire Heater and Air conditioning system!"

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On Friday, Aug. 1st,I noticed that my garbage disposal was leaking when I turned the water on.  I called Ed and he said he was going on vacation and one of his associates would be able to get to me on Monday.  I was disappointed because I was having guests over on Sat. and it was going to be difficult to prepare things with a leaking sink.

To my great surprise and relief, I rec'd a call from Ed Sat. morning asking me if I'd like him to come out and I, of course, said yes.  He was at my house 1/2 hour later and installed a garbage disposal that we purchased at Home Depot. The installation got a little more involved because the pipe was badly corroded and also needed to be replaced.

I greatly appreciated the fact that he squeezed in my job before departing for his vacation.

We've used him in the past for other jobs at our house and at my mother-in-law's house and I would highly recommend him.

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"This review is solely about the installation portion of the Puronics Water Treatment System since it was just installed today. The install team arrived on time, ready to go to work. The location of my main water line was tricky to get to, but they found a great solution to tap into the line via a drop-ceiling access point. They located the Hydronex Water Conditioning Cylinder and Salt Backflush Container exactly where I wanted it. Their work was clean, tight, and very professional. The RO system was backordered, so they explained that they will return within the week to install that portion of the project. They prepped for the RO install by drilling and installing the faucet in my granite countertop. After the install, they explained the whole system to my wife and I and we were up and running with conditioned water. I can't say enough about my experience with Chuck on the initial phone call, Miles who provided the water testing and sold me the system, and Ryan who installed the system. So far, I can't envision any issues that might arise with Orbit Water Solutions since they have provided outstanding service to this point!"

"From salesman to installers to plumber the job went very smooth & effortless. Very pleased with the completed job."

"It was fine. They explained everything. I highly recommend them to others. I will hire them again for additional of electrical outlets."

"$79 for a comprehensive Home Energy Audit that was to include:
Thermal Analysis: Assess conditioned and unconditioned locations in home for convective, conductive, and radiant energy loss
They brought a camera and used it around the house.  I did not receive any thermal image in my report.  Evidentially, someone deleted the thermal images.    This was the main reason I purchased the audit?..see where my problem areas were,  fix them and then check ( thermally)  to see they were corrected.
Health and Safety Inspection: Provide peace-of-mind by reviewing any mold, asbestos, moisture intrusion, gas or carbon monoxide leaks
Did not receive much of a report in this area.  Again, would need thermal images to see moisture Intrusion and hidden mold.   Also, I do not remember  the Mark Group using a Gas Snifter to confirm no gas leaks.  We did not fire up the Gas Furnace to confirm there were no Carbon Monoxide leaks.   
Prioritized Recommendations for Energy Efficient Improvements: Deliver a road map to savings detailing the recommended energy efficiency improvements for your home
This was provided ? well laid out,  detailed report, for what corrections needed to be performed.  Remediation cost was high in my opinion.  Estimated payback period was 13 years for all recommendations.  Without having access to the thermal images, I am not sure how they came up with the recommendations in the report.   
Air Infiltration Diagnostics: Measure level of air infiltration occurring in your home to obtain baseline metric for energy efficiency improvements
This was performed.  I learned my home was very tight and that I  would need to increase natural air-circulation before performing any insulation  remediation.   What should have been  done, in my opinion -  
Perform thermal  analysis ( ie take pictures in all rooms) ,   start the infiltration test.  Take another set of pictures, which would have clearly shown air infiltration when compared to 1st set of pictures.   
Equipment Diagnostics: Analyze and test appliances against manufacturer specifications for energy consumption
This was not performed at  all.   This could have been valuable to determine what appliances, if any, had become energy hogs.  Ie, Is my electric dryer / refrigerator  energy efficient?   Is my central air heat pump performing according to manufacture specs etc?
Bottom line?..did not receive what was advertised in the Angie?s List  promotion.
 Gave a overall grade of    ?C? .   The grade would have been  ?F? but the Mark Group did offer to come back with the thermal camera. ( professionalism - "A")   I am not sure if they would have done the Equipment diagnostics.     
 I choose not to have them back  since I would need to take another ½ day off  from work for the analysis and another ½ day for the results.    Pretty expensive investment of time to redo the work.    Based on their price of the proposed work to improve thermal  efficiency, I would not have selected them to do the work and thus would not  have them back to document the improvements with the thermal camera. 
Price ? $79 would have been a great price, if they delivered what  was advertised in the Angies List deal.  
I am somewhat disappointed in Angie?s list for this deal.   Not worth $79 based on deliverables.
I would not recommend the home energy audit from this company based on my experience.

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"I wrote a negative review of Rightaway after having a disappointing experience involving a ~$4k mold remediation+sump pump installation job, during which the firm broke a pipe and failed to repair it properly, according to two plumbers who came out afterwards. I noticed the problem a few months later when I rechecked the crawlspace after my backup sump pump battery alarm went off following some heavy rains. We had Rightaway out again that point (Al arranged the visit of one of his colleagues while he himself was on vacation) and were told by Al that we’d get an estimate for waterproofing the area as a second job. He also denied responsibility for what we believe was a poor repair job of the pipe. After a month of texts with Al, the owner, we hadn’t received an estimate. I should note that Al was very responsive via texts during this time and gave reasons for the delay. For example, he told me over text once that he did not have the right phone number or email address for us. After being solicited by Rightaway for a review on Angies list, I posted a very negative review and Al immediately contacted me and insisted he come out and provide us with another estimate. After I asked, he also agreed to reimburse us for the repair job we’d had done on the pipe; that repair had cost ~$300.00. Al then came out to the house. He told us he’d mail us the reimbursement, send us an estimate for a new waterproofing job, and give us references of people for whom the company had honored their warranty in the past. He emailed us the estimate that day and then mailed the check the following week. However, that next week, he said he didn’t want to provide us with a reference unless he was assured that we would go with his firm for the new job, because he didn’t want to bother past clients for a reference, essentially, that wouldn’t lead to another job. Over text, he said that if I was waiting for a reference to change my review on Angie’s List, then I should go ahead and leave up my initial negative review, and that he would then post all of our text exchanges because I was not being fair and honest. At this point I called him and he explained (as I just did) why he didn’t want to provide a reference. I told him I would change my review to reflect all of our communication since early February, and that’s what I’m doing now. Al is very responsive to texts and calls, and he seems very knowledgeable about his craft and plumbing. Indeed, when he came out to our house personally, he was very convincing and I was considering re-hiring him despite the prior frustrations. I am also impressed that he cares enough about his reputation to insist upon coming to our house, offering a solution to the problem, and reimbursing us for the cost we incurred repairing that pipe. However, based on our last exchange, regarding the texts and the lack of a reference unless we went with his company, I decided against rehiring the company. I've decided I'm not hiring any future new work without a very thorough reference review. As I’ve said, the firm is very responsive in terms of communication and seems to know their business; I would just not go with them again personally based on my experience."

"I have just moved to the Delaware area. I was trying to coordinate installation of carpeting and painting of the basement prior to my furniture arriving. I left a message for Luis late Tuesday night, he contacted me within the hour. He met me at my new home on Wednesday afternoon and assured me the painting would be completed on Thursday. My room looks fabulous. The painters were there on time, they were enjoyable, and professional. Luis checked in on the job. I intend to use Luis' services for some much needed remodeling and more painting as I move forward. I loved working with him and his ideas for improving my home are creative and affordable."

"They did a good job."

"Showed up on time, was very thorough with job. Work was done in a clean neat manner. Everything put back as they said they would. Used correct materials for job. Very respectful company. Great to work with. Definitely would refer and use again."