"I am very pleased with the quality work and how quickly my water damage issue resolved. They were extremely professional and knowledgeable and did a great job at keeping me up to date on the progress of the cleanup."

"Paul came out, gave a quote and installed a new AC unit the following week. He was very responsive. We had been without air for almost a month. He was the only business that reacted like he wanted the business."

"From measuring to install everything ran smoothly no hiccups. Great people to work with"

"Very professional service and reasonably priced water system installed in my house. Installed a whole home filtration system to privide continous purified water through the home. Highly recommend!"

"From salesman to installers to plumber the job went very smooth & effortless. Very pleased with the completed job."

"They called to set up appt. and were very courteous and professional. The day of the service call they emailed and phone to see if we could do it earlier (as we were worried) and they met us to do the inspection. They were thorough and they determined it was not a sewer issue. The service call (reasonable priced) was well worth our peace of mind. They did NOT try to sell us extra services or inspections we didn't need. We'd call them again with an issue in a heartbeat. Highly recommended from a customer service perspective."

"It was fine. They explained everything. I highly recommend them to others. I will hire them again for additional of electrical outlets."

"The technician was on time and diligent, but the clog was further along than the 50' snake, so he left with no charge."

"On time – Excellent installation."

"I wrote a negative review of Rightaway after having a disappointing experience involving a ~$4k mold remediation+sump pump installation job, during which the firm broke a pipe and failed to repair it properly, according to two plumbers who came out afterwards. I noticed the problem a few months later when I rechecked the crawlspace after my backup sump pump battery alarm went off following some heavy rains. We had Rightaway out again that point (Al arranged the visit of one of his colleagues while he himself was on vacation) and were told by Al that we’d get an estimate for waterproofing the area as a second job. He also denied responsibility for what we believe was a poor repair job of the pipe. After a month of texts with Al, the owner, we hadn’t received an estimate. I should note that Al was very responsive via texts during this time and gave reasons for the delay. For example, he told me over text once that he did not have the right phone number or email address for us. After being solicited by Rightaway for a review on Angies list, I posted a very negative review and Al immediately contacted me and insisted he come out and provide us with another estimate. After I asked, he also agreed to reimburse us for the repair job we’d had done on the pipe; that repair had cost ~$300.00. Al then came out to the house. He told us he’d mail us the reimbursement, send us an estimate for a new waterproofing job, and give us references of people for whom the company had honored their warranty in the past. He emailed us the estimate that day and then mailed the check the following week. However, that next week, he said he didn’t want to provide us with a reference unless he was assured that we would go with his firm for the new job, because he didn’t want to bother past clients for a reference, essentially, that wouldn’t lead to another job. Over text, he said that if I was waiting for a reference to change my review on Angie’s List, then I should go ahead and leave up my initial negative review, and that he would then post all of our text exchanges because I was not being fair and honest. At this point I called him and he explained (as I just did) why he didn’t want to provide a reference. I told him I would change my review to reflect all of our communication since early February, and that’s what I’m doing now. Al is very responsive to texts and calls, and he seems very knowledgeable about his craft and plumbing. Indeed, when he came out to our house personally, he was very convincing and I was considering re-hiring him despite the prior frustrations. I am also impressed that he cares enough about his reputation to insist upon coming to our house, offering a solution to the problem, and reimbursing us for the cost we incurred repairing that pipe. However, based on our last exchange, regarding the texts and the lack of a reference unless we went with his company, I decided against rehiring the company. I've decided I'm not hiring any future new work without a very thorough reference review. As I’ve said, the firm is very responsive in terms of communication and seems to know their business; I would just not go with them again personally based on my experience."