Get matched with top septic tank pros in Laurel, DE

"Done right ! "

"At the time I made the appointment I told I could pay by credit card however after they were done I was told I had to pay by check or cash. I called the following day to express my displeasure and to point out that not everyone has an extra $325.00 available at any given time. I spoke with one of the owners. He refused to even acknowledge they were in the wrong and instead made excuses as to why his employee couldnâ t use my WiFi to accept the credit card payment. He was extremely rude and very condescending. Instead of apologizing for their miscommunication he actually hung up on me. It appears as if this is another company that had its good reputation built by the father but has now been taken over by his spoiled son who has zero business sense and horrible customer service. I would not recommend them."

"Great job well do e"

"y water was down t drip. I canned for service at 7:30 am they answered and were very friendly and made sure they understood my situation. The service team arrived by 10:30 am that was amazing. They assessed the issues and as i expected it was my well pump. The gave me a price within minutes and much to my surprise didn't have to go get a pump but had one on the truck. After replacing it it was found that the water blatter was not working. had on of them on the truck also. The entire team was very nice and answered all my curious questions. Outstanding service! Thanks"

"He was prompt and efficient. Very good job and we are delighted to have found him."

"as advertised"

"LP came to service my water system on 4/4/2023. The service tech indicated I had a possible issue with my sump pump as he poured water and sediment from changing my cartridge/filter into the sump pump. He asked if I wanted an LP plumber to come out and to see what the issue was. I agreed. Plumbers came. 20-minutes later they left my home and I received an electronic invoice for $550.00. They never told me what was wrong. They did not provide an estimate to replace. They did not request a signature to accept the estimate and okay to perform the work. They did not request a signature for me accepting the work that was supposedly performed. When I opened the electronic invoice, my name had been forged in 2 areas. The invoice did not list what brand/manufacturer of sump pump was installed. The invoice did not have a price for the labor. There was a $100 deduction but no reason provided. When I called LP, a was switched over to a representative. She stated they could not provide the sump pump information I requested. No reason as to why. But wanted to know if I wanted to pay my bill. I did pay, but thought more about it and filed a complaint with the Better Business Bureau. My request was simple: provide a new invoice with the manufacturer of the sump pump. It would be a good thing to have in the event the supposed NEW sump pump failed. Odd that another well known contractor who replaced this years ago, gave me their invoice with the name and manufacturer and brand name/model of the sump pump that was determined defective by LP. I still have that receipt but odd that LP, supposedly a professional company, literally refused to provide the information that I requested. LP did reach out but I did not take the call on my cell and was out the next day when they called a landline. Their rep replied was everything looked reasonable but they, LP, NEVER, and STILL HAS NOT provided the information I requested. The name of the new sump, model number, etc. that I would need should the unit fail after LP had performed the work. If the unit failed, how would I ever be able to call the maker, e.g., Kohler, and see if they would honor a warranty if it did fail. How hard would it have been for LP to honor this request? Because I, a senior citizen did not contact LP by phone, the BBB closed the complaint. Instead of requesting that LP provide the required information, they closed the complaint. Makes one feel like they were totally scammed and the reason they didn't know or want to provide the information is that didn't actually perform the work. Another senior - SCAMMED."

"I am happy with the finished product and with the company. Lot of hard work was performed! The workers maintained a courteous and professional manor during the entire project. Pricing was reasonable!"

"?????⭐⭐⭐⭐⭐ I called in LATE on a FRIDAY afternoon. APRIL enthusiastically answered, FIRST ring, & I explained the awful noise from my sump pump. She got me on the next day's schedule. Saturday! I gave her the specs of the unit & she calmly took notes for the technician. Jimmy texted on his way, arrived timely & had all the necessary parts stocked in the truck! He completed the changeout in record time & accepted credit card payment. The entire process couldn't have went any smoother! The new Zoeller unit runs so quiet, I don't hear it at all in the house. After seeing the shooting plume of water, I informed Craig the SM & his followup exceeded my expectations. Great team to work with; excellent service, fair price! Ten Stars!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."