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Basement Waterproofing Specialists
Acoustic Ceiling Tiles - Install, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service,
About us
We pride ourselves on being the most professional family owned business in our industry. We employ the highest caliber employees and use the best quality products available. Our goal is to lead the forefront of innovation setting the standard in this trade. In many cases we will conduct a large variety of services past our fundamentals. This is because many of our foreman are also masters in other trades such as carpentry and electric for example. We are determined to have a our customers happy. If we can do it we absolutely will. If we cannot, we will always tell you such as we never accept projects that are beyond our capability or expertise. Plumbing services are referred to a licensed plumber.
Business highlights
Emergency services offered
16 years of experience
Services we offer
& Brick Foundation Structural Repair & Replacement, & Expert Witness Testifying & Written Reports., & Rerouting Downspouts, Basement & Crawlspace Waterproofing, Basement Remodeling, Basement Window & Window Wells Repairs, Block, Catch Basins, Cement, Concrete Floor & Sidewalk Removal & Replacement, Driveway & Sidewalk Drainage Systems, Drywells, Garages, Mold & Mildew Inspection & Remediation, Outside Basement Entrance Installation, Stone
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 2% | ||
| 3% | ||
| 6% |
Showing 1-25 of 115 reviews
Alena M.
Aug 2023
Great experience from the start with the person who came out to our house to give us the quote, to scheduling, to the day the work was completed. The work was completed in a timely manner and they were very thorough with explaining everything.
Alex S.
Aug 2023
We had a new sump pit installed with french drainage put under our basement floor. Great experience start to finish. The sales technician was experienced and knowledgeable in the field of residential drainage. The process was coordinated and explained well to us, and the build team was timely and proficient. Great job!
Steve Y.
Nov 2022
It went very well. Mike M. and Dana were very professional and explained the the repair very well. Then, a team of 10-12 guys came out, covered everything, finished the job inside of 6 hours. The work was done very efficiently and professionally. The workers were very kind and neat. They put the sump pump exhaust exactly where I wanted it.
Benjamin W.
Oct 2022
We recently had Basement Waterproofing Specialists Inc. do a $13k install of new drain system and sump pump in our basement. We have just had the basement flood and, after investigating why, I discovered it was the installers’ negligence that caused this. When they installed the pump, instead of putting it on a dedicated line like they should have (this was info their own engineer confirmed for me as well), they plugged it into an outlet on a light bulb socket and then neglected to check that that outlet worked when lights were off (it did not). As a result of their negligence our basement flooded in this last storm and the flooring was wrecked as well as many of our winter clothes, upcoming holiday gifts, and several personal items that are not replaceable. I called the company so they could work out how to get it fixed/reimbursement/etc. and was told very rudely over the phone that it is not their problem. “We are not responsible for where it is plugged in” “YOUR basement flooded, and we don’t do that work nor will we be reimbursing for any amount” I am appalled at the callousness and complete lack of caring (they did not even say “sorry to hear you had flood”). I would like to get the word out to warn people that Basement Waterproofing Specialists Inc do not stand by their work when it is done incorrectly, and that after they have your money, they stop caring about you.
Response from Basement Waterproofing Specialists
"[Member Name Removed], it’s very unfortunate and we are sorry to hear you got water in the basement after the installation of the system. It is stated on our contract that the homeowner is responsible for having an electrical outlet installed so in your case when one wasn’t available, the crew plugged the pump into an existing extension cord that at the time provided power. They would’ve had no way of knowing that this cord lost power when the switch was shut off. In addition, you signed off on the customer survey stating that the pump/system was gone over with you and we have a video of the crew leader explaining the function of the pump to you. This would show that as the homeowner you saw where and how the pump was plugged in and perhaps also didn’t know that it would lose power when the switch was shut off. Due to there not being an outlet present in the area of the pump, this left no alternative to making sure it had power. When you called in and spoke with one of our representatives, you increasingly became irate and when he explained that we unfortunately can’t be held responsible or liable for the functionality of the electrical in the home, you abruptly ended the call. While we do provide a lifetime warranty on the system installed, our contract states that the homeowner is responsible for the electrical and our inspectors/personnel always recommend having a dedicated line installed for the pump."
Kevin P.
Sep 2022
Not to good..Got a very fair estimate for a dry well--super nice people--day of the job, original plan was changed and as a result, the drain never drain--not once. I spent $3200.00 for a non-draining drain. Called and they said another $3000 was needed for a pump system which does me absolutely no good...so I was stuck and paid the bill. Worst home improvement ever--PVC should have been perforated and that may have helped...
Scott B.
May 2022
Couldn't be happier with the level of professionalism, personal care, and attention to detail that we received while working with Basement Waterproofing Specialists. After experiencing several rainwater issues in the basement we worked with Aaron and the team to replace the entire sub-floor drainage system including new sump pumps with battery backups and external underground drainage pipe extensions. Took only a few weeks to get them scheduled and Doug and his crew were completed in only a single day even for a house our size which was unbelievable. Can't recommend them enough to anyone who is looking to address any rainwater issues they may have in their basement.
Priscilla P.
Feb 2022
Had more than a estimate and they were the only one that was honest about what needed to be done. Did not make me feel like they were out to take advantage of a senior. Job well done.
Response from Basement Waterproofing Specialists
"[Member Name Removed], thank you for taking time out of your day to give us feedback about our work! We stand by our work and strive to leave all customers happy and satisfied with our systems!"
Elaine W.
Feb 2021
I cannot say enough about the services provided. The workers were professional, pleasant and incredibly hard working. They showed up on time and checked in frequently regarding the progress of their work. Whenever I shared a concern or asked a question, they provided answers and explanations. Original work was 7,500. for waterproofing, pump and liner. They returned when I had additional questions and were amazing.
Response from Basement Waterproofing Specialists
"[Member Name Removed] thank you for your great review, BWS strives at treating every customer like family and doing the best work possible, our crews are very knowledgeable and are happy to answer any questions the customer might have."
Tony T.
Jan 2021
15 years ago, I had another basement waterproofing company, with a local office, work on another area of our residence. When I attempted to contact them to work on this area or tie it into the current setup, I found out that are no longer in business due to Covid 19 issues. The other branch offices would not accept the job since they operate independently and said it would be best to replace the whole system. Kiss that lifetime warranty goodbye. Did not want to replace the whole system. We contacted Basement Waterproofing Specialists thru Angie's list. Thier representative, Dean S., came out the next day, listened to us and not pressure us for a decision. The crew a couple days later, arrived on time (8AM), Worksite preparation & the job began immediately thereafter. The crew of 4 worked like a well oiled machine. They knew what and when actions needed to be completed and they did it efficiently. They cleaned up after they were finished & showed/tested us how the pump should work when the reservoir fills up. By 2:30 PM they were done.
Response from Basement Waterproofing Specialists
"[Member Name Removed] sorry to hear about your lifetime warranty not being valid anymore, but we are happy to have you as a customer and our crews give every job 100%"
Vincent C.
Jan 2021
Work went great. They were professional, covered everything in my finished basement. Job looks great and works well.
Response from Basement Waterproofing Specialists
"Thank you for your review and we are glad you are happy with the work we did"
Pat C.
Jan 2021
This company rehabbed my basement. Very professional, finished ahead of schedule. Easy to work with. Cleaned up after themselves. Basement will outlast the building now?
Response from Basement Waterproofing Specialists
"[Member Name Removed] we are elated to hear that you are happy with the work performed. Thank you !!"
Chris B.
Dec 2020
waterproofed Basement
Response from Basement Waterproofing Specialists
"[Member Name Removed] we are glad you had a terrific experience with our company and the workmanship that our crew did for you. Thank you !!"
Joe P.
Oct 2020
Went fairly well. Came out early and finished pretty quickly.
Response from Basement Waterproofing Specialists
"Thank you [Member Name Removed] for taking time out of your day to write a review."
Dana S.
Aug 2020
We are very satisfied with our completed project. The Inspector was very Professional and knowledgeable he help us find the best solution for our basement. The installation started in a timely manner and the forman made sure to go over everything with me before and after the work was completed. Great company to work with from start to finish.
Response from Basement Waterproofing Specialists
"[Member Name Removed] we are happy to hear that you are satisfied with the completed work and that our employees represented the company professionally and did great work as we strive to do with every job."
Anthony H.
Aug 2020
Do not believe their lifetime guarantee. The salesman sold us a dream and it is now a nightmare. The salesman guaranteed us that we would never get any water in our basement if we had their system installed and sold us on this fact. After paying $8000 for a French drain, window well drains, and a sump pump system, we still get water in our basement. When we called to explain this, they had us test the sump pump and when we told them it was working, they said it was not their equipment that malfunctioned and thus not their fault. The agent we spoke to was rude and threatened to hang up on me. Her only response to my questions was they do not cover "anything out of their control." She kept referencing the warranty which I requested and was never given (I even refused to check the box saying it was given to me and made note of this in the additional comments section on the survey we were given the day of installation). Long story short, I would never recommend this company. How they are still in business baffles me. My customer experience was extremely poor and if I could give them zero stars I would.
Response from Basement Waterproofing Specialists
"[Member Name Removed], We believe in the work that we produce as a company and stand behind it, that is why we offer a warranty for the lifetime of a structure. We would like to clarify our service manager spoke to you and a technician did come out to evaluate the issues you were having. The technician water tested the walls and discovered the water was coming through the mortar joints along the wall, which does not pertain to the French drain system or the window well taps we installed. As a gesture of good faith, at no cost to you we installed FRP boarding on the wall where the mortar joints are cracked causing water to leak in when it rains. A tropical storm is unforeseen circumstances out of our control, which is stated on our contract Our employees treat all our customers with respect and expect the same in return. When you spoke with our representative, she stated **could you please stop yelling at her or she would have to end the call**. Which we record all our calls for quality purposes and training. We aim to treat each job and home as if that customer was a part of our own family."
Patrick O.
Jul 2020
Terrible! First rain after a $9,000 job and my basement was a lake. They sent a guy the next day to say their "full basement" waterproofing didnt cover my specific problem. They did no work before hand to discover what my real problem was until we agreed to pay $9,000. Now, I have to pay for a contractor to fix my cement and I could have avoided this $9,000 disaster. Terrible company, we believe its a fraud.
Michael D.
Dec 2019
The price was reasonable compared to other quotes we received. The company showed up when promised and the workers were professional and courteous. Work was performed to my satisfaction. I would highly recommend this company.
Jared B.
Nov 2019
From the free consultation and estimate to clean up and send off these guys took care of my family, they didnt pressure me into anything and were very helpful and knowledgeable of their trade, they installed a french drain in my basement in about a days time, they treated my home and family like their own, one of the things I really liked about them was that they are a family/veteran run company, I highly recommend these guys if you need anything that they offer.
Fran D.
Nov 2019
Workers arrived on time & were very courteous. I was very pleased with their work. I would definitely recommend them.
Craig T.
Aug 2019
They were very professional. Completed the job with a full crew in one day. always asked questions and never assumed anything. Great work and cleanup afterwards
Valerie M.
Jun 2019
After two record-year rainfalls, our yard was chronically soggy with standing water at several low spots and lots of mosquito-breeding puddles. We considered trying to resolve it ourselves but their engineer had some ideas we hadn't considered. They installed over 300 ft. of drain pipes so surgically and neatly that we were able to host a party one week after completion and our guests couldn't tell anything had been excavated. Very professional organization from top to bottom.
Gloria R.
Mar 2019
Took a while before they came! Good Job done, except they didn’t do the Electrical work for the 2 Sump Pumps inside. They hooked the Electric up on the outside Sump Pump. This doesn’t make a sense to me! Other than that they were OKAY! For the Cost it should be included!
SCOTT F.
Jun 2018
No water in basement since work was completed. Impressed with sales representative. Installation crews were good not great.
Eric M.
Jun 2018
The job was done professionally, as planned, the workers were very professional, and they left the area clean when the job was done. They explained all the work that was done, and demonstrated the system that they installed. Most important: I haven't seen water in the basement since!
Katrin S.
Apr 2018
I will say that I was a bit anxious going into this. I had met with another basement waterproofing company before and felt that they were really fishy and pushy (but that's a story for another review). So I was worried that these people would all be a bit dishonest and trying to screw you over. I'm a single woman that many may feel could be a potentially easy target for scams. Not these guys. The salesman was courteous, on time, and knowledgeable. He didn't try to sell me stuff I didn't need, and calculated the cost on a piece of paper in front of me so we could discuss as we went along. He applied a number of discounts and offered me an affordable payment option (half of the price when done with the work, and the remainder split up into six payments (post dated checks), at 0% interest). I had to reschedule the work once due to a snow storm and they were really flexible with my schedule. The workers were punctual and courteous. They put down a drop cloth and also cleaned every night after they were done (3 day project). The foreman was there every night when I came home from work to show me what they had done and on the last day, he explained the technical features of the sump pumps and the backup battery to me, again, without condescension because he was talking to the woman of the house. This is a sore point for me as I have encountered this many, many times from car mechanics to contractors of all kinds. The work they performed was: - Digging out a trench around the perimeter of my basement and installing a french drain piping system - Jackhammering out the floor of an entire room (floor was cracked and lifted up from water pressure from underneath, and pouring a new cement floor - Installing a window well to drain water otherwise entering through a window - Mold treatment of all the walls and beams - Removing an abandoned oil tank (which was a huge perk for me) - Installing two new sump pumps, one of which with a DC back up battery Overall, I was impressed with their professionalism, punctuality, and customer service. Oh, and the basement has been dry since. There have been rains and big snow thaws and I've heard water trickling in the french drain and heard the pumps coming on. But no more water in my basement. I would recommend these guys in a heartbeat and would hire them again!
Response from Basement Waterproofing Specialists
"[Member Name Removed], we want to thank you for your kind words about our company! Our company and our employees do their best to complete jobs and deliver an optimum customer experience. We are pleased to hear that you were satisfied with your entire experience from inspection to install. All our team members treat every person and every home with the same amount of respect and as if they were a part of our family here at Basement Waterproofing Specialists. Our staff is here for you If you were to need anything in the future, please feel free to call the office at 800-700-9171."
Licensing
State Contractor License Requirements
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FAQ
Basement Waterproofing Specialists is currently rated 4.5 overall out of 5.
Basement Waterproofing Specialists accepts the following forms of payment: CreditCard
Yes, Basement Waterproofing Specialists offers free project estimates.
No, Basement Waterproofing Specialists does not offer eco-friendly accreditations.
No, Basement Waterproofing Specialists does not offer a senior discount.
Yes, Basement Waterproofing Specialists offers emergency services.
No, Basement Waterproofing Specialists does not offer warranties.